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The Top 10 IT Tips Every
SMB Should Know.
Bob Dunning, Principal
Justin Copie, Director of Business Development
Tip #1: IT is an enabler,
never the answer.
Tip #2: IT is best controlled by
the leader(s) of organizational strategy.
Tip #3: Avoid jumping to the solution
without understanding the problem.
Tip #4: Understand the balance of cost,
quality, schedule.
Pick 2
Quality
(high)

Cost
(low)
Schedule
(fast)
Tip #5: Never underestimate a system
implementation. Chances are, you’ll fail.
Tip #5: Never underestimate a system
implementation. Chances are, you’ll fail.





Planning is the key
An ERP project...
Tip #6: Implement a cloud-based email
platform and save yourself a lot of headache.
Tip #7: Walk before you run. Don’t
assume that if you build it, they will come.
Tip #8: Software is evolving into a service.
Tip #9: Mobile device use is expected by
employees and customers .
Tip #10: Prepare for a 2.5 year average
retention of IT staff.
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Top Ten IT tips for Small Business

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Presentation to Small Business Council - providing focus to key IT issues of interest to small business as they perform strategic planning

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Top Ten IT tips for Small Business

  1. 1. The Top 10 IT Tips Every SMB Should Know. Bob Dunning, Principal Justin Copie, Director of Business Development
  2. 2. Tip #1: IT is an enabler, never the answer.
  3. 3. Tip #2: IT is best controlled by the leader(s) of organizational strategy.
  4. 4. Tip #3: Avoid jumping to the solution without understanding the problem.
  5. 5. Tip #4: Understand the balance of cost, quality, schedule.
  6. 6. Pick 2 Quality (high) Cost (low) Schedule (fast)
  7. 7. Tip #5: Never underestimate a system implementation. Chances are, you’ll fail.
  8. 8. Tip #5: Never underestimate a system implementation. Chances are, you’ll fail.     Planning is the key An ERP project is NOT an IT project Keep the company culture in mind Staffing  The best people  Product selection considerations:       Degree of function fit Industry-specific vs. common solution Flexibility / Complexity / Usability Vendor stability / credibility TCO References On Time & Budget, 10% Cancelled, 35% Time or Budget Overruns, 55% Compare Business Products ©2012
  9. 9. Tip #6: Implement a cloud-based email platform and save yourself a lot of headache.
  10. 10. Tip #7: Walk before you run. Don’t assume that if you build it, they will come.
  11. 11. Tip #8: Software is evolving into a service.
  12. 12. Tip #9: Mobile device use is expected by employees and customers .
  13. 13. Tip #10: Prepare for a 2.5 year average retention of IT staff.

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