General technology trends · Ubiquitous web presence—technology increasingly provides access from almost anywhere to the Internet, creating a virtual conduit for the individual to connect to a wide range of information as well as to different communities. Additionally, individuals expect access to high-quality, just-in-time information from expert sources. · Rapid connectivity—high-speed networks, remote access, and wireless increasingly provide seamless access. Planning a honeymoon and there is a high volume of information to sort through to make a choice, a slow connection could send you crazy · Increasing freedom with mobile devices—increasingly, people are choosing portable, small, and wireless devices for their computing needs, which helps them realize unprecedented mobility in information and network access. Additionally, these devices provide more capacity and functionality in a single device. 58% smartphone users and 85% of iPhone users regularlyaccess the web from their phones. Survey of U.S .mobile subscribers (M:Metrics, Inc.: March 18, 2008). · 24/7 Service Expectations – individuals anticipate service and support assistance to be 24 hours a day, seven days a week. Vacations are planned outside of the buzz of the business day. · Electronic Commerce–consumers expect the convenience of numerous products and services to be available via secure online purchase and transaction systems. Plane tickets; Activities- Boat rides pre-booked · Sophisticated applications—greater use of more mature, common-platform applications, and easier-touse multimedia tools, has a great impact on educational technology in areas including course management systems and video editing software.
ICT can make governments more relevant to citizens by increasing participation and involvement in decision making
Working better with business : improving the interaction between government and business. This includes digitising regulation of, procurement from, and services to, business to improve quality, convenience and cost. • Developing communities : building the social and economic capacities and capital of local communities. • Building partnerships : creating organisational groupings to achieve economic and social objectives. The public sector is almost always one of the partners, though occasionally it acts only as a facilitator for others
Cutting process costs : improving the input : output ratio by cutting financial costs and/or time costs. • Managing process performance : planning, monitoring and controlling the performance of process resources (human, financial and other). • Making strategic connections in government : connecting arms, agencies, levels and data stores of government to strengthen capacity to investigate, develop and implement the strategy and policy that guides government processes. • Creating empowerment : transferring power, authority and resources for processes from their existing locus to new locations
The Value of ICT in Government
The Value of ICT in Government Presented by Atiba Phillips Managing Director INFOCOMM Technologies Ltd .
AGENDA <ul><li>ICT - Revolutionizing Citizen Expectations </li></ul><ul><li>The Priorities of Government </li></ul><ul><li>Applying ICT for Desirable National Outcomes </li></ul><ul><li>The Critical Value of ICT </li></ul>
Citizen Expectations <ul><li>Ubiquitous web presence </li></ul><ul><li>Increasing rapid connectivity </li></ul><ul><li>Increasing freedom with mobile devices </li></ul><ul><li>24/7 Service Expectations </li></ul><ul><li>Electronic Commerce </li></ul><ul><li>On-line applications </li></ul>
Priorities for Government Vision 2020 pillar Developing innovative people Nurturing a caring society Enabling competitive business Investing in sound infrastructure and environment Promoting effective government <ul><li>e-Society / e-Citizen </li></ul><ul><li>Accessing information and knowledge </li></ul><ul><li>Improving public and private services </li></ul><ul><li>e-Business </li></ul><ul><li>Accelerating transactions and reducing costs </li></ul><ul><li>new channel opportunities and business models </li></ul><ul><li>New business sectors </li></ul><ul><li>e-Government </li></ul><ul><li>Breaking down silos </li></ul><ul><li>Government role as societal catalyst </li></ul><ul><li>Becoming closer and more relevant </li></ul>
National Development: e-Citizens and e-Society <ul><li>Empowered people through access to information </li></ul><ul><li>Increased Energy Efficiency – telecommuting, video conferencing & Green IT </li></ul><ul><li>Government closer to the people – better information sharing, greater relevance, transparency and trust </li></ul><ul><li>Higher quality, more convenient and efficient healthcare and social e-services delivery </li></ul>
Enhancing Economic Potential: e-Business <ul><li>Enhanced enabling environment for Business </li></ul><ul><li>Increased productivity throughout all sectors </li></ul><ul><li>New ICT-enabled knowledge Industries </li></ul><ul><li>Improved innovation capacity through ICT enabled collaboration R&D and </li></ul><ul><li>Encouragement of synergistic Public-Private-Partnerships </li></ul>
Improving Internal Processes: e-Government <ul><li>New service delivery channels through multiple media </li></ul><ul><li>Driver of Government process re-engineering </li></ul><ul><li>Improving collaboration between Ministries </li></ul><ul><li>Improved decision-making </li></ul><ul><li>More empowered employees </li></ul><ul><li>Improved ability to measure & manage performance </li></ul>
Government businesses Government Administration Business interaction e-Society Improving to citizens ICT LAYER G2C G2B G2G
The Critical Value of ICT <ul><li>ICT in Government is about facilitating the process of bringing the Government closer to the people through major improvements in the delivery of government services and information provision in ways that are most convenient to citizens and businesses , while at the same time realizing efficiency gains, and streamlining Government processes </li></ul>