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Variety: The Secret of Scale

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2OJQkfy.

Cat Swetel provides an approach for incurring variety where it makes sense within the coherence of a longer-term vision. Filmed at qconlondon.com.

Cat Swetel specializes in using Lean techniques to increase the agility and adaptability of large technology organizations. She has worked with several Fortune 100 companies in highly regulated industries such as financial services and healthcare. She has been invited to speak about her pragmatic approach to enabling technology leaders to make better, more timely, data-informed decisions.

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Variety: The Secret of Scale

  1. 1. VARiEtY The Spice of Life and the Secret to Scale @catswetel #qconlondon
  2. 2. InfoQ.com: News & Community Site Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ variety-scale/ • Over 1,000,000 software developers, architects and CTOs read the site world- wide every month • 250,000 senior developers subscribe to our weekly newsletter • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • 2 dedicated podcast channels: The InfoQ Podcast, with a focus on Architecture and The Engineering Culture Podcast, with a focus on building • 96 deep dives on innovative topics packed as downloadable emags and minibooks • Over 40 new content items per week
  3. 3. Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide Presented at QCon London www.qconlondon.com
  4. 4. What is scale? @catswetel #qconlondon
  5. 5. “How things change with size” “How a system responds when its size changes”
  6. 6. Santa Fe Institute
  7. 7. “How things change with size” “How a system responds when it's size changes”
  8. 8. Why are we trying to scale? Not a rhetorical question @catswetel #qconlondon
  9. 9. Why are we (on the culture track) trying to scale? What are we (on the culture track) seeking to optimize? @catswetel #qconlondon
  10. 10. idea!
  11. 11. idea! vs ecosystem
  12. 12. @catswetel #qconlondon
  13. 13. Unit Cost @catswetel #qconlondon
  14. 14. Unit Cost Engagement @catswetel #qconlondon
  15. 15. Unit Cost Engagement Differentiation @catswetel #qconlondon
  16. 16. Supply Side Economy of Scale Demand Side Economy of Scale @catswetel #qconlondon
  17. 17. Low Variety High Variety @catswetel #qconlondon
  18. 18. Low Variety High Variety enabled by... @catswetel #qconlondon
  19. 19. Never make a toaster from scratch.
  20. 20. Low Variety High Variety enabled by... @catswetel #qconlondon
  21. 21. Low Variety High Variety enabled by... @catswetel #qconlondon
  22. 22. Corporate Strategy Business Unit Strategy Sprint Goal Test First, etc. Requisite Organization Elliott Jaques
  23. 23. High Variety Low Variety @catswetel #qconlondonRequisite Organization Elliott Jaques
  24. 24. @catswetel #qconlondon
  25. 25. “The larger the variety of actions available to a system, the larger variety of the perturbations it is able to compensate.” Ashby’s Law of Requisite Variety
  26. 26. “The larger the variety of actions available to a system, the larger variety of the perturbations it is able to compensate.” Ashby’s Law of Requisite Variety
  27. 27. What actions are available to a system? A question only you can answer @catswetel #qconlondon
  28. 28. Reality & Facts
  29. 29. Selected Reality Reality & Facts
  30. 30. Interpreted Reality Selected Reality Reality & Facts
  31. 31. Assumptions Interpreted Reality Selected Reality Reality & Facts
  32. 32. Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts
  33. 33. Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts
  34. 34. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts
  35. 35. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts Ladder of Inference Chris Argyris
  36. 36. “The larger the variety of actions available to a system, the larger variety of the perturbations it is able to compensate.” Ashby’s Law of Requisite Variety
  37. 37. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Factscircumstances ---> @catswetel #qconlondon
  38. 38. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts Do your intents / OKRs contain rules, habits, and freedoms? @catswetel #qconlondon
  39. 39. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts Do your intents / OKRs contain rules, habits, and freedoms? ...and are those intents/OKRs refreshed at a regular cadence? @catswetel #qconlondon
  40. 40. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts Are your intents / OKRs shared (horizontally and vertically)? @catswetel #qconlondon
  41. 41. Strategy deployment? @catswetel #qconlondon
  42. 42. Intent What I want right now How will we know when we’ve arrived? @catswetel #qconlondon
  43. 43. Intent What I want right now Reason for change What will happen if we don’t get it @catswetel #qconlondon
  44. 44. Intent What I want right now Reason for change What will happen if we don’t get it Current state What I notice @catswetel #qconlondon
  45. 45. Intent What I want right now Reason for change What will happen if we don’t get it Current state What I notice Rules, habits, and constraints Define the playing field @catswetel #qconlondon
  46. 46. Intent What I want right now Reason for change What will happen if we don’t get it Current state What I notice Rules, habits, and constraints Define the playing field Leading indicators Stories and metrics @catswetel #qconlondon
  47. 47. Intent What I want right now Reason for change What will happen if we don’t get it Current state What I notice Rules, habits, and constraints Define the playing field Leading indicators Stories and metrics Episode Name
  48. 48. A3?
  49. 49. background current situation analysis hypothesis experiment results insights TITLE: DATE: OWNER:
  50. 50. Account of then Account for Researching Your Own Practice: The Discipline of Noticing by John Mason @catswetel #qconlondon
  51. 51. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Factscircumstances ---> experiences and socialization @catswetel #qconlondon
  52. 52. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Factscircumstances ---> experiences and socialization Really? @catswetel #qconlondon
  53. 53. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts Really? @catswetel #qconlondon
  54. 54. Actions Beliefs Conclusions Assumptions Interpreted Reality Selected Reality Reality & Facts @catswetel #qconlondon
  55. 55. “The larger the variety of actions available to a system, the larger variety of the perturbations it is able to compensate.” Ashby’s Law of Requisite Variety
  56. 56. If we want a variety of actions available, we need a variety of people from a variety of circumstances with a variety of experiences. @catswetel #qconlondon
  57. 57. “Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations” Conway’s Law
  58. 58. What if our thinking patterns manifest in our systems? What if our users end up with the same thinking patterns? @catswetel #qconlondon
  59. 59. With great power comes great responsibility.
  60. 60. I am catswetel everywhere. I like talking to people.
  61. 61. THE FOLLOWING SLIDES WERE NOT PRESENTED! THEY CAME UP IN THE QUESTIONS!
  62. 62. “Development Teams are cross-functional, with all the skills as a team necessary to create a product Increment” The Scrum Guide
  63. 63. What skills should be necessary? @catswetel #qconlondon
  64. 64. Wardley Map
  65. 65. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ variety-scale/

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