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Katrina Pugh - #InfoGov17 - Information & Collaboration: A Match Made In Heaven

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Kate Pugh, Columbia University, will talk about how information governance is the delicate balance of information management and collaboration. We use both our left brain and right brain, leveraging our keen analytical and quantitative skills, and our dynamic, improvisational skills. But there is more that meets the eye here. Growing your organization's collaboration capacity pays off in better participation in information governance. Growing your organization's information management capacity pays off in building a more trusting and transparent place to take personal risks and innovate. As we embrace new content, such as sound files and internet of things sensor data. And as we collaborate across corporate boundaries and industries, being bi-lingual pays off.

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Katrina Pugh - #InfoGov17 - Information & Collaboration: A Match Made In Heaven

  1. 1. M A S T E R O F S C I E N C E I N Informa3on and Knowledge Strategy Informa(on & Collabora(on: A Match Made In Heaven September 28, 2017 Kate Pugh AlignConsulting and Columbia University kp2462@columbia.edu
  2. 2. Journey today •  Why both informa3on management and collabora3on? •  Your brain •  Being bi-lingual Info mgt and collab for Info Gov 2
  3. 3. Informa0on governance is a “renaissance” skill Info mgt and collab for Info Gov 3
  4. 4. 4 Information Management: 
 It’s about transparency and timeliness Access, Use/ Innovate (search, subscribe, get and apply, create) Capture (e.g., elicit, record, codify) Organize, Store (e.g., tag, store in media) Metadata strategy, taxonomy 4 Info mgt and collab for Info Gov 4
  5. 5. 5 Collaboration: 
 It’s about attitude and identity Get (Demonstrate measurable value) Feel (Build confidence, trust, get “networked”) Act (e.g., Transfer knowledge) Management Strategy Source: Katrina Pugh, “Sustainable Communi3es: 10 CSFs for Keeping the Faith,” IBM Syn.chrono.us blog, 2010 hUp://synch.rono.us/social/blog.nsf/dx/07192010091946AMSLIHMX.htm 5 Info mgt and collab for Info Gov 5
  6. 6. Informa0on Management headlines Products Games Card games Ac3on figures Board games Informa3on Architecture Heterogeneous content/data Structured & Unstructured Content Sensor data (segmenta3on, context analysis, sen3ment analysis, other sta3s3cal and predic3ve analysis) Analy3cs and cogni3ve search Access Management Info mgt and collab for Info Gov 6
  7. 7. Heterogeneous Content/Data Info mgt and collab for Info Gov 7 Source: Zenware Bariatrak EMR hUp://zenware.com/our-work/ Structured and unstructured content in mul3ple formats from mul3ple different types of sources must be consumed, parsed, organized, and made available for easy consump3on.
  8. 8. Analy0cs and Cogni0ve Search Info mgt and collab for Info Gov 8 En3ty Extrac3on Auto-Classifica3on and Metadata Processing Word and Phrase Disambigua3on Concept Iden3fica3on Text Analysis Meaning-Based Analysis Sen3ment Analysis Event Analysis Machine Learning Learning by Example Deep Learning DeepQA
  9. 9. Collabora0on headlines Social Network Analysis Tacit Knowledge Elicita3on/transfer Knowledge Networks Design Dynamics Behavior What are the impacts? What tone and behaviors do we see? What dynamics come into play? What levers do we pull? Impacts More leverage 1.  Unifica(on 2.  Networks 3.  T-Shaped Mgr Unit-Unit Collab Levers Team Collab Levers Collabora3on Models Info mgt and collab for Info Gov 9
  10. 10. Knowledge Networks: 4 Types of Impacts Prac00oner Support Transla0on, Local Adapta0on Horizontal Coordina0on CoP Learning / Innova0on Pugh and Prusak, “Designing Effec0ve Knowledge Networks” Sloan Mgt Review, 2013 Info mgt and collab for Info Gov 10
  11. 11. 2013: Columbia/Motorola Research: 4 Discussion disciplines drive innova0on Skifstad and Pugh, “Beyond ne3queUe: Discussion discipline drives innova3on” (In Smarter Innova,on, Ark Group, 2014). Discussion discipline Descrip0on 1. Integrity Use true voice, research views, Ask ques0ons that propel 2. Courtesy Respect others and forum. 3. Inclusion Broaden the perspec0ve. Explain terms, call others in. 4. Transla0on Summarize/use insights generated, and help others with summariza0ons. Benefit to Collabora0on Primarily tonal; builds community and social capital. Primarily content- related; drives innova0on. 11Four Discussion DisciplinesInfo mgt and collab for Info Gov 11
  12. 12. These are interdependent! Info mgt and collab for Info Gov 12 Access, Use/ Innovate (search, subscribe, get and apply, create) Capture (e.g., elicit, record, codify) Organize, Store (e.g., tag, store in media) Get (Demonstrate measurable value) Feel (Build confidence, trust, get “networked”) Act (e.g., Transfer knowledge) Act includes sharing, tagging Gelng requires good findability Elici3ng requires transla3on / diversity Organizing requires collec3ve sense-making, conversa3on Sharing directly or indirectly is behind findability - empathy Confidence, trust lead to quality engagement and content contribu3on
  13. 13. (Basal Ganglia) Prefrontal Cortex (includes Orbital frontal Encoding, Forming Habits, Reac(ng to Gaps Source: Brain injury resource center (hUp://www.headinjury.com/brainmapx.htm ) 13 MTL/ Crea,vity and insight: Lateral brain connec,ons Brain: Info mgt and collab for Info Gov
  14. 14. IM and Collabora0on are using different brain func0ons Info mgt and collab for Info Gov 14 PFC – planning, linear Lateral brain connec3ons IM: Rows and Columns Collabora3on: Circles
  15. 15. A^en0on density • “With enough aUen3on density, individual thoughts and acts of the mind can become an intrinsic part of an individual’s iden(ty: who one is, how one perceives the world, and how one’s brain works.” David Rock and Jeffrey Schwartz, The Neuroscience of Leadership, Strategy and Business, 2006, Reprint No. 06207 15 Info mgt and collab for Info Gov
  16. 16. IoT: Info and Collabora0on • Standards • Open source • Partnerships Info mgt and collab for Info Gov 16
  17. 17. We must bring our whole selves… Comply Be inter- dependent Be ready to change Coordina3on Collabora3on Coopera3on Source: Columbia University Information and Knowledge Strategy Master’s Program, 2016 17
  18. 18. Pugh IoT April 2017 18 Kate Pugh, Columbia University Pugh IoT April 2017 18 kp2462@Columbia.edu www.sps.columbia.edu/ikns www.alignconsul3nginc.com TwiUer: katrinapugh •  KM and the Internet of Things (KMWorld, 2016, with Ralph Poole) •  Smarter Innova,on (Ark Group) •  Designing Effec3ve Knowledge Networks (MIT Sloan Management Review) •  Sharing Hidden Know-How (Wiley/Jossey-Bass)

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