Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

[Keynote] Weaving Customer Experience into Your DNA with Lynn Hunsaker of ClearAction Continuum

162 views

Published on

Customers make our salaries, budgets, and dividends possible – so why is it that managers struggle with being customer-centered? The best-loved companies have woven customer experience excellence into their “DNA.”

You can, too! Outside-in management for customer experience excellence takes time, but here’s how you can fast-track your success:

Align from the top: engage the C-suite in using customer insights to drive the company.
All hands-on-deck: engage non-customer-facing employees in making a difference for customers.
Maximize value: transform ease-of-work and ease-of-doing-business.

Presented November 27, 2018, at Quadrus Conference Center for Information Development World 2018.

Published in: Technology
  • Be the first to comment

[Keynote] Weaving Customer Experience into Your DNA with Lynn Hunsaker of ClearAction Continuum

  1. 1. Weaving customer experience into your DNA Lynn Hunsaker Chief Customer Officer ClearAction Continuum
  2. 2. 1. Align from the top
  3. 3. 2. All hands on-deck
  4. 4. 3. Maximize value attainment
  5. 5. 4. Maintain transparency
  6. 6. ClearAction.com LinkedIn.com/in/lynnhunsaker @clearaction https://clearaction.com/ customer-centricity-dna

×