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Every process generates content; manage the content to maximize the value of those processes.
Process-generated content management (PGCM) platforms ease the flow of information for repetitive tasks by managing information ingestion and automating metadata tagging.
Most organizations still record information on paper and then scan it into the system. The new tools for building and managing e-forms should allow organizations to truly move into the digital age.
The line between BPM and PGCM is being blurred. Many of these vendors can handle true business process management, not just workflow.
Process-generated content cannot be divorced from knowledge worker content. The ability to combine the two is critical for engaging end users.
Focus on your primary use case and ensure that the RFP and demo reflect the key scenarios that you are looking to enable.
Simple workflow tools that are logical and work across device types are a critical part of ECM adoption.
Impact and Result
Understand what products are available to support your digital information movement.
Evaluate the vendors based on the features that matter to your organization.
Determine which products are most appropriate for your particular use case and scenario.