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The mid-market service desk tool landscape provides powerful functionality and advanced features suitable for large, complex IT environments.
To select the most suitable vendor for their needs, organizations must determine if their use case includes self-service portals, custom reporting, or ITIL Pink Verification.
As organizations increase their technical solutions to improve business functions, the need to access tools that will do more than just track incidents and service requests is a must.
Self-serve and knowledgebase have become Table Stakes capabilities and should no longer be used to differentiate solutions. Instead focus on self-serve portals and end-user survey functionality to get the best fit for your requirements.
Focus on self-serve that provides more than just ticket reporting and tools to enable technicians to more efficiently resolve issues.
Impact and Result
Understand what’s new in the mid-market service desk market.
Evaluate service desk vendors and products for your organizational needs using Info-Tech’s Mid-Market Service Desk Vendor Landscape.
Determine which products are most appropriate for your particular use case and scenario.