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-livecycle 10zig 2011 2013 last revised: september 5 2014 tags: outsourcing 32-bit 365 37-signals 3d printing 64-bit absolute software accellion acceptable-use-policy acceptance-testing access management acquisition acquisitions acrobat action plan active directory federation services active testing ad fs ad hoc file transfer adaptive maintenance adfs adminitrative adobe adoption adp advanced endpoint profiling advanced threat reduction aggregation agile agile charter agile portfolio agiloft agreement ai airwatch alfresco align it with the real end customer alignment allocation alm analysis analytics analytics-tools analyze and application functionality android annual budget annual-audit anti-malware anti-virus apache api apm apple application application development application disposition application integration application lifecycle application lifecycle management application maintenance application performance management application portfolio application portfolio management application rationalization application virtualization application-upgrade applications applications department appraisal approval apps architect architecture architecture principles arcserve arcsight arkoon artifact artificial intelligence aruba asa 5500-x series ngfw assess asset asset management asset protection asset security assure compliance attensity audit auditor augmented reality automated automated-functional-testing automated-functional-testing-tool automation autonomy availability awareness ax b2b b2b standards babok backup backup-exec bam banking time barracuda barriers battery testing bcm bcp benefits benefits delivery benefits management benefits realization benefits realization management bi bi operating model bi standardization bi strategy bicc bicoe bid big data biometrics blackberry blog blogging blogs blue coat bmc borland botnet bottom-up box bpi bpm bpm solutions bpm strategy bpm tools bpms bradford bring your own device bring your own technology bring-your-own brm budget budgeting build-or-buy build-server-room build-versus-buy build-vs-buy bulk burndown chart business business analysis business analyst business contingency plan business continuity business continuity management business continuity plan business expectations business goals business innovation business intelligence business plan business process business process improvement business process management business requirements business strategy business technology principles business unit business unit focus business value business workflows business-activity-monitoring business-analyst business-analysts business-case business-continuity business-continuity-plan business-continuity-planning business-forms business-it alignment business-process business-process-management business-process-modeling business-requirements business-to-business buy-in buy-vs-build byoa byoc byod byoe byon ca technologies cab call center call-center capabilities capability capacity capacity planning capital cost carbon carbon-emissions carbon-footprint career coaching case management catalog catalogue center of excellence ceridian cfs change change advisory board change management charity charter chat check point cherwell chief innovation officer chippc cio cio business vision cisco ciso citrix citrix sharefile clearswift cloud cloud contract cloud erp cloud file sharing cloud risk profile cloud security cloud security governance cloud vendor management cloud vendor relationship cmdb cms co-location co-location-rfp co-location-selection-tool co-location-site-visit-checklist co-location-site-visits co-location-vendor-selection co-location-vendor-selection-criteria co-location-vendors coach coachable moments coachee coaching cobit cocomo ii collaborate collaboration collaboration strategy collaboration-tools collaborative-technologies collection collective ownership colocation communicate communication communication plan communications community outreach commvault compatibility testing competency-based center compliance compressed work week condense confidentiality configuration management configuration management database configuration management system confirm compliance conflict resolution consolidate consolidate printers consolidation consulting consumer-technology consumerization contact center contact-center contain content content management content-management content-management-system contingency contingency plan contingency-plan contingency-plans continuity continuous delivery continuous integration continuous process improvement contract control controls cooling core cal corero corporate initiatives corporate merger corporate objectives corporate social responsibility corrective maintenance cost cost and benefit analysis cost model cost optimization cost reduction cost saving cost tracking cost-to-serve costing costs cots council counsel counseling coverage crac crisis crisis management crisis management plan critical incidents crm crm-vendor-selection crm-vendors csm csr csr strategy css cto customer customer alignment customer engagement customer experience customer feedback customer relationship management customer service customer service agent customer service representative customer-analytics customer-care customer-centric customer-data customer-data-integration-mobile-crm customer-experience customer-experience-management customer-information-management customer-interaction-management customer-loyalty customer-master-data customer-relationship customer-relationship-management customer-service customers customization customize cyber insurance cyber security cybersecurity daas dad dashboard data data analysis data architecture data audit data availability data center data center capacity data center integration data compliance data conflict / conflicting data data control data dictionary data duplication data exchange data flow data governance data health data integration data integration software data integration solution data integration suites data integration tool data integration tools data integration vendor data issues data leakage data leakage prevention data loss prevention data loss protection data management data management strategy data migration data mining data model data modelling data policies data privacy data protection data quality data roles and responsibilities data security data sharing data sources data stewardship data strategy data theft data trust data types data virtualization data warehouse data-center data-center-availability data-center-backup data-center-co-location data-center-co-location-rfp data-protection-manager data-protector data-retention data-security data-security-standards ddos attack decision making decode the corporate strategy deduplication defect prevention dell delphi demand deploy deployment deployment management design desk staff desktop desktop as a service desktop refresh desktop virtualization desktop-virtualization desktops detect detection develop developer development device devices devops digital asset security dirsync disaster disaster recovery disaster recovery plan disaster recovery testing disaster-back-up disaster-backup disaster-plan disaster-planning disaster-recovery disaster-recovery-plan disaster-recovery-planning disaster-recovery-team disasters disciplined agile delivery discussion-forums disk display protocol disruption disruptive technology dlp document-management documents documentum downgrade findings downsize downtime dr dr-planning dropbox drp drp-test due diligence dw dynamics e-mail e-mail-marketing e-mail-migration e-nsa series ea ea principles eai eam ebola ebola virus disease ecm eforms egnyte electronic-document-management elicitation elt email email acceptable use email analysis email calculator email gateway email requirements email security email-deployment email-marketing email-migration-strategy email-platform email-storage email-switching email-system-integrators emc emergency response emergency response plan emergency response plan failover emm employee engagement employee-owned employee-performance employee-performance-evaluation-program employee-policy encryption vulnerability end end point end user end users endpoint anti-malware endpoint baselining endpoint encryption endpoint protection energy-efficiency enforce engagement enterprise application integration enterprise applications enterprise architecture enterprise architecture principles enterprise collaboration enterprise mobility management enterprise principles enterprise resource planning enterprise risk management enterprise service bus enterprise social collaboration enterprise-agreement enterprise-content-management enterprise-resource-planning enterprise-resources environmentally friendly eod epicor eradicate erp esb esg essentials esx esxi etl evaluate evaluation evaluation of internal controls evaluation-team evd exchange exchange-2003 exchange-2007 exchange-2010 exchange-server exchange-server-2003 exchange-server-2007 execution exit outsourcing expert estimation external compliance extra-organizational units extranet extreme extreme programming (xp) facebook failback feedback file share file sharing file transfer file-system filenet financial budget flex hours flex time flex time off flexible hours flexible work arrangement flexible works floater days flume footprints forced-ranking forecasting formatta forms forms-automation forms-services fortigate ngfw fortinet framework friendster frontrange full-scale functional testing functional-testing functional-testing-tools futurism fwa gap analysis gateway gathering-requirements gesture testing ghg global data synchronization goals good technology google google drive google sites google-apps gordano govern governance gp green green-it greenhouse-gas grow model guiding principles hadoop ham hana hcm hdfs head of bi help desk help desk and self-service remediation help-desk help-desk-assessment help-desk-capacity-deskside help-desk-management help-desk-maturity help-desk-metrics help-desk-performance help-desk-staffing help-desk-staffing-ratio help-desk-tenure help-desk-triage help-desk-turnover hide details published: june 28 hightail hipaa hippa hiring hive hosted application security hp hr hris html huawei human resources human resources management hvac hybrid hyland hyper-v hyperv hypervisor hypervisors iaas ibm ide identity idp idps ids igel im impact analysis imperatives implement implement desktop virtualization implementation implementation planning implementation roadmap tool improvement incendent incident incident management incident-reporting incomplete data indicators individually-liable-devices ineffective resourcing info-tech infopath infor information information management information security information security risk management information technology information-architecture information-management infotech infrascale filelocker infrastructure infrastructure and applications managers infrastructure as a service infrastructure management infrastructure operations infrastructure-as-a-service innovate innovation innovator inspiration instagram instant-messaging instrumentation insurance policy intake integration integration project integration-testing integrity intel security interface internal control internal controls internal-cloud internet of things internet of things security interruption testing intranet intrusion intrusion detection and prevention intrusion-detection intrusion-detection-system intrusion-prevention intrusion-prevention-system invalid data investment ios ip-telephony ipad iphone ips ipt iso 27001 issue tracking it it and customer it asset it benefits it budget it challenges it director it infrastructure it innovation it operations it planning it security it skills it strategy it training it-business relationship it-led innovation it-project-management it-project-managers it-security it-skills it-staff-performance-metrics it-steering-committee it-strategy itam iteration itil itsm ivr javascript jd edwards jive-software job sharing job-skills juniper kace kanban kaseya kaspersky knowledge knowledge management knowledgebase kpi kronos lan landesk landline calls languages laserfiche law leadership leadership brand leadership skills leading learning learning and development licensing licensing-agreement licensing-agreements licesing lifecycle lincdoc lines of code linkedin linq liquidoffice lithium load testing location restrictions location-based services log collector logrhythm lotus lotus-notes lumension lync m&a m-files make the case manage change managed file transfer managed service providers managed services manageengine management manager manager training managing change mandate manual-testing mapping mapreduce marketing master data master data management master data management solution mcafee mcm mdm mdm solution meap measurement measuring med-v meetings membership memory testing merger merger & acquisition merger and acquisition mergers mergers & acquisitions mergers and acquisitions metadata metrics metrics program mft micro focus micro-blogging microsoft microsoft contract microsoft dyamics microsoft excel microsoft licensing microsoft onedrive microsoft-exchange microsoft-exchange-2007 microsoft-exchange-2010 microsoft-exchange-server microsoft-exchange-server-2003 microsoft-exchange-server-2007 microsoft-licensing microsoft-office microsoft-office-2007 microsoft-volume-licensing microsoft-windows middleware migration mis benefits mitigation mobile mobile centric controls mobile device mobile device management mobile platforms mobile smart object mobile-applications mobile-devices mobile-management mobile-platforms mobile-workers mobileiron mobility modelling monitoring moss motivation ms-office msp multi-factor authentication multi-sourcing multichannel myspace nac nanotechnology native nav ncomputing negotiation netbackup netiq network network access control network management network management vendor network refresh network security network services network testing networker new security solutions new technology new threats next generation next generation firewall next-generation firewall nfc ng firewall nist nsa series nuxeo o365 ocm office office 365 office-2010 office-open-xml office-suites office-xp offsite-storage omninet one time passwords online-collaboration ooxml open source vulnerability open-agreement opentext operate operating cost operating model operations operations management optimization optimize printing oracle oracle ebs oracle peoplesoft org design organization structure organizational change organizational change management organizational design organizational objectives organizational sketch organizational structure out of band outsource outsourcing pa series paas pair programming palo alto paperless-office parallel parametric estimation parasoft part time pass audit passive testing passphrases passwords pattern payroll pci pci dss pdf people people leadership people management peoplesoft perceptive perfectforms performance performance management performance measurement performance performance management performance-assessment performance-assessments performance-improvement-plan performance-manager performance-testing personal cloud personal days personal-devices personal-mobile phased retirement phishing physical tokens pig pilot pitfalls plan planning planning-council plans platform platform as a service pmo point of sale attacks policies policy policy lifecycle management policy management policy suite policy-development policy-enforcement policy-implementation policy-management policy-writing poor data poor-performance portal portfolio portfolio management post admission rechecking post-mortem ppm praise predictions prepare preparedness presentation presentation-virtualization prevention pricing to win printer consolidation printer cost printers prioritization prioritize privacy private cloud proactive maintenance proactive problem management problem management problem resolution process process automation process automation technology process improvement process optimization process workers process-automation procurement product owner productivity program program management programming project project benefits project capacity project costs project failure project management project management office project manager project portfolio project portfolio management project portfolio manager project prioritization project reporting project success project-management project-management-benefits project-management-maturity project-management-methodologies project-management-planning-and-monitoring-tool project-management-tool project-management-tools project-manager project-managers project-prioritization project-teams proofpoint protocols prototypes public affairs purchase purchasing qa qa wizard pro qa-testing quality assurance quality-assurance-testing quickr radware rational rational pro reactive maintenance real-time-collaboration records records-management records-retention recover recovery recovery testing recovery-objective recovery-objectives recovery-point-objective recovery-point-objectives recovery-time-objectives red-hat reduce printing reduced hours refactoring regression testing regression-testing regulation regulatory requirements relationship release and deployment release management reliability remedyforce remit findings renovate replatform reporting reprimand request requirements requirements gathering requirements management requirements optimization research resilience resistance resource resource capacity resource management resource optimization resource planning resource strategy resource-planning resourcing response responsiveness testing restore retention retire review rfi rfp rfq rgo rhel rim risk risk assessment risk management roadmap robotics roi roi on leadership roles and responsibilities root cause analysis rpo rsa rto sa saas saas security safe sage sage 300 sage 500 salesforce salesforce.com sam samanage sap sarbanes oxley sas scalability scalability testing scalable agile framework scalix sccm scope scoping scrum scrum master sdlc seapine secure file transfer secure future secure iaas secure paas secure the cloud secure web gateway security security analytics security as a service security awareness security awareness training security budget security education security email gateway security event management security incident event management security incident management security information and event management security testing security training security-incident security-incident-management security-policy seg select select and implement select-agreement self-organization self-service sem server server management server to server server-virtualization service service alignment service catalog service catalog design service catalog implementation service catalogue service desk service level service level agreement service level expectation service level management service management service management implementation service management plan service management planning service management roadmap service manager service operations service provider service record service resolution service restoration service transition service-oriented architecture servicenow services session-virtualization shadow organizations shared services sharepoint sharepoint-2007 sharepoint-2010 shift swaps shortlist preparation sim simpana simulation skills skype sla slim slm smart cards smart-mobile-devices smartphone smartphones smmp sms soc social social collaboration social media social media and business social media and customer social media management platform social media management platforms social-computing social-media social-network social-networking social-networks socially responsible business soft tokens software agreements software as a service software asset software asset management software assurance software change and configuration management software defined resourcing software development life cycle software maintenance budget software testing software-deployment software-testing solarwinds solution design sonicwall sop sophos soti sox spam span of control spear phishing specialization splunk sprint sprint planning sprout social sql server sqoop srx stack staff-performance-metrics staffing stage gate stakeholder stakeholder analysis stakeholder buy-in stakeholder management stakeholders stale data standard operating procedure standard operating procedures steering committee steering-committee steering-committees steering-group storage stormshield strategic strategic alignment strategic growth strategic partner strategic time management strategic-planning strategies strategy structure submission subscription subscription-licensing subversion success succession sugarsync supply support survey survivability testing sustainability swg swot symantec sysaid sysomos system center system integration system management system-integration-testing systems management tablet tabletop exercise tabletop planning tablets talent talent management tape target tco tco-assessment tco-calculator team team-collaboration teaming teamware techexcel technical complexity technology telecom telecommunications telecommuting telephony telework terminal-services terminate terminate outsourcing test automation test driven development test effectiveness test efficiency test generation test lab test maturity test plan test strategy test training testing thin clients threat three sixty five tibco ticket time and attendance time management togaf tool top-down trainer training training program transfer transition plan transparency trend micro trends triage true planning trustwave ttx twitter two-factor authentication types-of-testing uc understand the business unified communications unified-communications unit testing unit-testing unit4 update upgrade upgrades uptime usability-testing use case user authentication user groups user interface user story utility-infrastructure vacation validation value variance vcloud vdi vendor vendor landscape vendor management vendor relations vendor relationship vendor selection vendor selection criteria vendor selection tool vendor sla vendors video viralheat virtual virtual assistants virtual desktop virtual desktop infrastructure virtual machine virtual-desktop virtual-desktops virtual-machine-manager virtualization virtualization-licensing visio vista vista-upgrade visual studio visual-studio vmware voice-over-ip voip volume licensing volume-licensing vsphere vulnerability warehouse watchguard waterfall wcf wearable devices wearable technology wearables web web content filtering web content filters web control web filtering web monitoring web-2 web-20 web-conferencing web-content webex weblog websense wi-fi wifi windows windows phone windows-7 windows-sharepoint-server windows-vista windows-xp wireless lan wireless network workday workflow workflows workforce workforce computing workforce management workshop workspace xen xenapp xendesktop yousendit zendesk zimbra zscaler •ecm …less