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In IT, high turnover and sub-optimized productivity can have huge impacts on IT’s ability to execute to SLAs, complete projects on time, and maintain operations effectively.
With record low unemployment rates in IT, retaining top employees and keeping them motivated in their jobs has never been more critical.
Engagement initiatives are often seen as being HR’s responsibility, however, IT leadership needs to take accountability for the retention and productivity of their employees in order to drive business value.
Engagement is fundamentally about leadership. As the leader of the IT department you need to take accountability for your team’s engagement levels in order to improve IT performance and lower IT costs.
Employee engagement is the tool – not the end goal. Engaging employees has a clear ROI which you can measure in productivity and staffing costs, and through IT innovation. The first step is measuring your engagement. The second is acting on it.
Impact and Result
Measure the engagement levels of your employees.
Analyze the employee engagement results.
Develop and implement engagement initiatives.