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Business Process Management (BPM) has received increased attention recently, as many organizations view automation as a quick way to reduce costs. In fact, the principal benefits of BPM come from its improvement of process effectiveness, not through reduced headcount. To achieve these benefits, the organization must adopt a staged approach to BPM, proceeding through five steps:
•Identify key target processes for BPM implementation.
•Document processes using standard process notation.
•Refine by reshaping processes to improve effectiveness.
•Automate processes to increase effectiveness, consistency, and efficiency.
•Control processes by monitoring to avoid business issues.
While the stages remain the same from company to company, Info-Tech encourages organizations to choose from three implementation plans that reflect an increasing scale of investment. Use the tools that accompany the set to choose the plan that best matches your organizational and process characteristics.