If you don’t know where you’re going, any road will get you there.
Lack of formal processes over time has led to a fairly chaotic service delivery model that results in poor customer satisfaction and an inability to meet service level targets.
The lack of service management focus creates an ineffective service delivery model that does not provide value to the organization.
There is little structure, formalization, or standardization in the way services are managed, leading to a number of issues:
Processes are ad-hoc and process adherence is hit and miss.
There is no formal methodology for planning, designing, transitioning, and operating services within the service portfolio.
If you don’t know where you’re going, any road will get you there. Determining where you want to be and what your goals are is critical to successful service management implementation.
Impact and Result
Create a service management roadmap that will help guide the optimization of your IT services and improve IT’s value to the business. The roadmap will provide structure, ownership, and direction for Service Management. Info-Tech will help you right-size your roadmap to best suit your specific needs and goals.
Engage the right people to create the roadmap and help you sell the result to senior management.