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Advocamp: Steve Bernstein

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How & Why Marketers Become Besties With Their CS Team
with Steve Bernstein, CEO & Founder of Waypoint Group

Visit www.advocamp.com for everything you need to know about Advocamp - the biggest customer experience, engagement and advocacy event of the year.

Published in: Marketing
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Advocamp: Steve Bernstein

  1. 1. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  2. 2. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  3. 3. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  4. 4. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  5. 5. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  6. 6. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016 96.77% 77.50% 80.13% 60.00% 65.00% 70.00% 75.00% 80.00% 85.00% 90.00% 95.00% 100.00% Respondent Renewal Rate Renewal rate for accounts not giving feedback Total Renewal Rate (All Accounts) 3. Repurchase Rates 22% 3%
  7. 7. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016
  8. 8. © 2016 Waypoint Research Group, LLC steveb@WaypointGroup.ORG Advocamp 2016 A R N E S S N G A G E D D R E S S E V E A L
  9. 9. Steveb@waypointgroup.ORG 408.673.2211 ext 11 Available on Amazon.Com

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