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5 Things Customer Service Reps Should Never Say (and What to Say Instead)

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Infinit Contact shares 5 things customer service representatives should never say and what to say instead.

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5 Things Customer Service Reps Should Never Say (and What to Say Instead)

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  2. 2. "I CAN'T HELP YOU WITH THAT. " my this inrfemé “IT SOUNDS LIKE [DEPARTMENT Xl OAN ASSIST YOU ON THIS. LET ME TRANSFER YOU OR FIND YOU @ THEIR OONTAOT NUMBER. " INFINITCOIil_i'lCl rrrrrrrrrrrrrrrrrr es www. infinitcontact. com
  3. 3. "I'M NEX/ .' My M23’ inrfemé "I WILL NEED TO OONSULT ABOUT THIS ISSUE WITH A OOLLEAOUE. PLEASE HOLD AND fiwrcmm STAY ON THE LINE. ” www. infinitcontact. com
  4. 4. 1"P! ‘I " 2'2/; s'z‘em[ ’ ' A INFINITI Endlessopportunities »: www. infinitcontact. com
  5. 5. “YOU DON'T a . _ UNDERSTAND. ” '. My 1%}? ins'fi9M[ “I UNDERSTAND THAT THERE WE'RE FAOING A DIFFIQULTY HERE. LET'S (90 THROUGH IT TO ETHER. ” ‘o’, ’.L": .". .’. ’,’f’. E.’ 0 www. infinitcontact. com
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  7. 7. . INFINITC0ntaCt Endless Opportunities ln‘init Contact is one of the top providers of quality outsourcing contact center solutions in Asia. our vision and goal is to help small and meclu'n~s‘zed cornparies around the globe IO grow and prosper by enabling them to experience the lull oenelits of partnering witn an outsourcing company that specialized in customer support and call center outsourcing services. lnfinit Contacts outsourcing service offerings include: - inbound Services - Outbound Services - Social Media Services - Call Management System (CMS) IT Solutions - Back-office Data Management Services CONTACT US

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