Forretnings- & Teknologi Trends af Bjarne Jensen, NetCity

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Oplægget blev holdt ved InfinIT-arrangementet "Temadag om værdikæder i netværk og plug'n play supply chains" afholdt den 1. november 2011.
Læs mere på http://infinit.dk/dk/hvad_kan_vi_goere_for_dig/viden/reportager/grib_chancen_nu.htm

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Forretnings- & Teknologi Trends af Bjarne Jensen, NetCity

  1. 1. www.netcity.dk - bj@netcity.dk
  2. 2. Plug’n’play Supply Chain iB2B Produktion, Handel & Detail Bjarne Jensen, Cand.IT e-business www.e-salg.com / bj@e-salg.com
  3. 3. Cand.IT E-business study focus [European Interoperability Framework for pan-European eGovernment Services (2004)] [Layne Lee (2001)] Bjarne Jensen, Cand.IT e-business, ITU/CBS
  4. 4. Fra e-handel til e-businessE-business trends Bjarne Jensen, Cand.IT e-business, ITU/CBS
  5. 5. Internationale forretningsdokumenter NemHandel, OIOUBL IT & Telestyrelsen, Danmark
  6. 6. NemHandel – send & modtagUnderstøttelse på forskellige niveauer:• Niveau 1: Ordre, ordrebekræftelse og annullering• Niveau 2: Faktura og kreditnota• Niveau 3: Rykkere og rentenota• Niveau 4: Vare katalog og prislister NemHandel – klient• I kan forvente at offentlige myndigheder vil understøtte alle OIOUBL forretningsdokumenter. NemHandel.dk
  7. 7. B2B e-business i værdikæden NemHandel & OIOUBL anvendelse påvirker disse mekanismer! Chris Caplice, MIT
  8. 8. Plug’n’play Supply Chain iB2B Produktion, Handel & DetailMaking the B2B e-business transformation! Bjarne Jensen, Cand.IT e-business, ITU/CBS
  9. 9. B2B e-business i værdikæden• Interoperable Enterprise Business Scenario BoundaryLess Information Flow
  10. 10. B2B e-business i værdikæden• Interoperable Enterprise Industry Scenario BoundaryLess Information Flow
  11. 11. New e-conomy & e-businessOld & New e-conomy network Introduction to E-business Management & Strategy, Colin Combe
  12. 12. Fra e-handel til m-business Hinchcliffe Hinchcliffe
  13. 13. Value Chain Profit Kalakota & Robinson, E-business 2.0 – Roadmap for success
  14. 14. Value Chain Communication• Examples Kalakota & Robinson, E-business 2.0 – Roadmap for success
  15. 15. Value Chain Logistics• Examples Kalakota & Robinson, E-business 2.0 – Roadmap for success
  16. 16. Value Chain Management• Værdikæder: E-logistik - grundlaget for success med e-handel, Børsen
  17. 17. E-business governance• Suppliers, Stakeholders, Employees, Clients Fig. 3.5 Making the e-business Transformation, Peter Gloor
  18. 18. E-business ecosystem• E-business økosystem, B2B & B2C Fig. 3.7 Making the e-business Transformation, Peter Gloor
  19. 19. E-business framework• 3-lags model Kalakota & Robinson, E-business 2.0 – Roadmap for success
  20. 20. E-business applications• Kontaktpunkter til kunden The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
  21. 21. E-business relationships• Old & New e-conomy The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
  22. 22. E-business architecture• eCRM system architecture • eCRM multi-channel center The Essential Guide to Knowledge Management E-business and CRM applications, Amrit Tiwana
  23. 23. Fra e-handel til e-business CRM E-business til små og mellemstore virksomheder, DS (2006)
  24. 24. Beslutningsprocesser hos kunden customers.com
  25. 25. Fra e-handel til e-business CRM• Silo, not data mobilitet • Customer-centric CRMCand.IT E-business study, Muliggør inter-organisatorisk data mobilitet!Bjarne Jensen, ITU/CBS, page32 Yankee Group
  26. 26. Fra e-handel til e-business CRM Gartner, Ed Thompsen 2007
  27. 27. Fra e-handel til e-business CRMB2B e-business integration i værdikæden E-business til små og mellemstore virksomheder, DS (2006)
  28. 28. NemHandel forretningsdokumenter OIOUBL IT & Telestyrelsen, Danmark
  29. 29. E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001
  30. 30. E-business CRM/SCM portal Informationsteknologi B, HHX 2. år (Dafolo) 2001
  31. 31. E-business CRM/SCM system CDRator.com Informationsteknologi B, HHX 2. år (Dafolo) 2001 OpenGroup.org Hinchcliffe
  32. 32. E-business CRM/SCM system Informationsteknologi B, HHX 2. år (Dafolo) 2001
  33. 33. B2B e-business i værdikæden Muliggør anvendelse af NemHandel & OIOUBL teknologi Bjarne Jensen, Cand.IT e-business, NetCity.dk
  34. 34. B2B e-business i værdikæden• Today • Future Bjarne Jensen, Cand.IT e-business, NetCity.dk
  35. 35. B2B e-business i værdikædenUdviklet B2B reference model: Open Group (TOGAF framework) Bjarne Jensen, Cand.IT e-business, NetCity.dk
  36. 36. B2B e-business i værdikædenB2B plug’n’play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk
  37. 37. B2B e-business i værdikædenB2B plug’n’play SCM reference model Producent Lagerhotel Butik Bjarne Jensen, Cand.IT e-business, NetCity.dk
  38. 38. Mobile Value Chain e-business• Service design: Introduction to E-business Management & Strategy, Colin Combe
  39. 39. Mobil e-business i værdikædenB2B plug’n’play SCM reference model Leverandør Producent Forhandler Bjarne Jensen, Cand.IT e-business, NetCity.dk
  40. 40. Mobil e-business i værdikædenB2B plug’n’play SCM reference model Producent Byggemarked Håndværker Bjarne Jensen, Cand.IT e-business, NetCity.dk
  41. 41. Service design & ModelleringData reference model Bjarne Jensen, Cand.IT e-business, NetCity.dk
  42. 42. E-business & EA components [Microsoft] Bjarne Jensen, Cand.IT e-business, NetCity.dk
  43. 43. E-business CRM/SCM Workflow Production Production Sales Support Location 1 Location 2 Catalog Catalog Catalog Catalog Products Products Products Products Plan Persons Persons Persons Persons Calendar Calendar Calendar Calendar Locations Locations Locations Locations Internal External Out/Inbox Out/Inbox Out/Inbox Out/Inbox Company Customers Quotes Quotes Quotes Quotes Accounts Portal Orders Orders Orders Orders Msg Invoices Invoices Invoices Invoices Creditnote Creditnote Creditnote Creditnote Catalog Catalog Paynote Paynote Paynote Paynote Products Products Digital Email Email Email Email Persons Persons RSS Calendar Calendar Secure Locations Locations Forum Internet Out/Inbox Out/Inbox Netbank UBL 2.0 Quotes Quotes HTTPS, SMTP, WS Signature (OIOXML) Orders Orders Skype Invoices Invoices (ebXML) Creditnote Creditnote Catalog Catalog Catalog Paynote Paynote e-mail Products Products Products Email Email Plan Persons Persons Persons Calendar Calendar Calendar Locations Locations Locations Out/Inbox Out/Inbox Out/Inbox XML Quotes Quotes Quotes Date Sender Subject Beløb Security Body Orders Orders Orders Example of one data record Msg Invoices Invoices Invoices Creditnote Creditnote Creditnote Goal: Goal: Paynote Paynote Paynote Single View of Single View of Email Email Email Company and Customers Customers Account Purchase Supplier 1 Supplier 2 Accounts (CRM view) Process Model: SMTP Person Receiver Catalog Service XML Outbox XML InBox Account Login Selection Selection Basket created XML send parser received updated WS Bjarne Jensen, Cand.IT e-business, NetCity.dk
  44. 44. E-business CRM & SCM Workflow Supplier Enterprise Customer Outcoured E-business E-business E-business E-business Portal Portal Retail Portal Support Portal Catalog Catalog Catalog Catalog Products Products Products Products Plan Persons Persons Persons Persons Calendar Calendar Calendar Calendar Locations Locations Locations Locations Out/Inbox Out/Inbox Out/Inbox Out/Inbox Quotes Quotes Quotes Quotes Orders Orders Orders Orders Msg Invoices Invoices Invoices Invoices Creditnote Creditnote Creditnote Creditnote Paynote Paynote Paynote Paynote Email Email Email Email Netbank Internet Skype UBL 2.0 e-mail HTTP, HTTPS, SMTP, REST, RSS, WS (OIOXML) RSS Process Model: (ebXML) SMTP Person Receiver Catalog Service XML Outbox XML InBox Account Login Selection Selection Basket created XML send parser received updated WS Order Process Document dispatch Document XML Import Data Record: Goal: 360-degree Single View of XML Customers Transactions Date Sender Subject Beløb Security Account (CRM view) Body Example of one data record Bjarne Jensen, Cand.IT e-business, NetCity.dk
  45. 45. Professionel & privat indkøber & sælger Anno 2011 End Bjarne Jensen, Cand.IT e-business, NetCity.dk
  46. 46. Today we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk
  47. 47. In future we work more like this! Bjarne Jensen, Cand.IT e-business, NetCity.dk
  48. 48. Spørgsmål? Kontakt:Bjarne Jensen, Cand.IT e-businesswww.e-salg.com / bj@e-salg.com www.netcity.dk / bj@netcity.dk Mob. +45 20 22 22 30

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