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What to benchmark from best in-class


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What to benchmark from best in-class

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What to benchmark from best in-class

  1. 1. What to benchmark from Best-in-Class!<br />Company Traits Operational Product Customer<br /> Excellence Leadership Intimacy<br />Core business Sharpen distribution Nurture ideas, Provide<br />processes that... systems and provide translate them solutions<br /> no-hassle service into products, and help<br /> and market customers<br /> them skillfully run their<br /> businesses<br />Structure that... Has strong, central Acts inn an ad Pushes<br /> authority and a hoc, organic, empowerment<br /> finite level of loosely-knit, close to<br /> empowerment. and ever- customer<br /> changing way contact<br />Management systems Maintain standard Reward Measure the<br />that... operating individuals' cost of <br /> procedures innovative providing<br /> capacity and service and<br /> new product of maintain-<br /> success ing customer<br /> loyalty<br />Culture that... Acts predictably Experiments Is flexible<br /> and believes "one and thinks and thinks<br /> size fits all“ "out-of-the- "have it<br /> box" your way<br /><br />All Rights Reserved. Copyright 2009 @ Canopus Business Management Group<br />