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What is Customer Journey Map

• The customer journey map is a tool to help you best
understand how your customers are inte...
Customer Journey Map with Barriers Identified

No
motivation

Resource
and Time
Constraints

De-motivated and
target seems...
More about Customer Journey Map

• In addition to Barriers and Levers, a Customer Journey
Map will also contain Customer E...
Customer Journey Mapping makes
Customer Experience a
competitive advantage, try it out
now!
Contact us to know more about ...
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Example of Customer journey mapping for gym business

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An example for Customer Journey Mapping for Gym Business. Learn how to do it for your business.

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Example of Customer journey mapping for gym business

  1. 1. What is Customer Journey Map • The customer journey map is a tool to help you best understand how your customers are interacting with you now and helps you identify barriers and levers. • It is a simple framework that enables you to improve your customer experience. • It is a useful tool for Service Design/Re-design All rights reserved. Copyright @ 2013 Canopus Business Management Group
  2. 2. Customer Journey Map with Barriers Identified No motivation Resource and Time Constraints De-motivated and target seems too far off Barriers All rights reserved. Copyright @ 2013 Canopus Business Management Group Reluctance and Laziness
  3. 3. More about Customer Journey Map • In addition to Barriers and Levers, a Customer Journey Map will also contain Customer Emotions across the Journey • It is a tool that enables experimentation. Draft the journey map and go for a walk-through to find out what happens in reality! All rights reserved. Copyright @ 2013 Canopus Business Management Group
  4. 4. Customer Journey Mapping makes Customer Experience a competitive advantage, try it out now! Contact us to know more about Customer Journey Mapping www.collaborat.com Email : neil@collaborat.com H Phone: +91 9176616766 Phone : +91 44 42851080 All rights reserved. Copyright @ 2013 Canopus Business Management Group

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