Paula Young Transforming how works gets done at PwC

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Paula Young Transforming how works gets done at PwC

  1. 1. Transforming how work gets done at PwC Paula Young 19 November 2013
  2. 2. PwC ─ an overview Assurance, Tax & Advisory services 182,000+ People 776 Locations 158 Countries Helping organisations and individuals create the value they’re looking for
  3. 3. The Cathedral & the Bazaar PwC
  4. 4. Our goal To provide one common social networking & collaboration platform that accelerates our ability to connect with each other and collaborate together to create value for ourselves and our clients. PwC
  5. 5. Our approach • Start small, think big • Move fast - experiment, listen, learn and iterate • Buy not build, configure not customise • Go where the energy is PwC
  6. 6. 90-day sprints STEP 1: requirements + funding STEP 5: design + test STEP 3: vendor selection STEP 7, 8, 9 & 10: creating value STEP 2: STEP 6: RFI to vendors creating awareness STEP 4: contracting 7
  7. 7. Pilots > Waves
  8. 8. Energy 9
  9. 9. Enabling change - bumps along the way • Expect and harness resistance • Bringing internal groups on the journey • Managing the risks - protecting client confidentiality - data privacy and ediscovery - IT security
  10. 10. 11
  11. 11. 1200 advocates playing a key role in our success Strictly private and confidential
  12. 12. Spain 13
  13. 13. In Singapore they had a flash of inspiration … 14
  14. 14. Norway 100% adoption 15
  15. 15. Emerging practices 1. Encouraging “Advocates” 2. Giving it away 3. Main communications platform 16
  16. 16. What value is getting generated?
  17. 17. Improving how work gets done Business Development: Taking the pain out of proposals Account Teams: Connecting people and facilitating collaboration Markets: Gaining insights into topical issues People Engagement: Connecting with our people in meaningful ways Innovation: Sharing new ideas and creating new ways of working Onboarding: Plugging people into the PwC network Measures & business results? 18
  18. 18. Business Results – FINDING EXPERTISE Research while you sleep One Friday, a manager in PwC Russia asked a question... 23 17 replies “Do tax authorities in other countries take tax from an agent, even if they haven’t withheld the tax from their client...?” countries 19
  19. 19. Business Results – WINNING NEW WORK Taking the pain out of proposals OPPORTUNITY the $10 million bid THE PREMISE | A two-week proposal finished in just one week. The per cent reduction in version control issues. = a higher quality document delivered in half the time “This was a two-week proposal we did in one week … we didn’t lose sleep.” 20
  20. 20. Business Results– GIVING OUR PEOPLE A VOICE People engagement – a new way to lead 2013 + 2013 Territory Senior Partners THE PREMISE | An opportunity for people to engage with leadership and join the conversation. The number of participating countries Comments were read out live on stage - the leaders were listening. 21
  21. 21. A fundamental shift is happening … Connect IT’S ABOUT: Collaborate Create • Communication and connection • Building relationships • Willingness to participate, engage and share Transparent Authentic Vibrant Inclusive Collaborative PwC User-driven 22
  22. 22. A big opportunity to transform enhance the way PwC works with Spark you can ...
  23. 23. Thank you paula.young@uk.pwc.com 24

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