Salesforce.Com - my presentation from April User Group


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Presentation for the May Philadelphia User Group Meeting - more details about the event can be found on the group's blog or via twitter

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Salesforce.Com - my presentation from April User Group

  1. 1. – how to stay up-to-date with plus some product updates and quick tricks Maria Pergolino
  2. 2. Agenda Usability Testing Administrator Certification Premier Training Service Cloud How to keep up to date with Salesforce
  3. 3. Usability Testing What is it and how can I participate?
  4. 4. Usability Testing <ul><li>Benefits: </li></ul><ul><ul><li>Influence product enhancements </li></ul></ul><ul><ul><li>Gift Cards (normally Amazon) </li></ul></ul><ul><ul><li>Sessions are typically 60 minutes </li></ul></ul><ul><ul><li>Conducted via web conferencing software </li></ul></ul><ul><li>To participate email: [email_address] </li></ul><ul><li>Information or requests are often posted in the User Experience Blog </li></ul>
  5. 5. Administrator Certification What is it and why should I do it?
  6. 6. Certification is becoming a job requirement
  7. 7. How to Prepare for the Exams
  8. 8. Administrator Certification <ul><li>60 randomized questions - 90 minutes to complete </li></ul><ul><li>Based on information from Admin 201 Class </li></ul><ul><li>Consider taking the Administration courses </li></ul><ul><ul><li> </li></ul></ul><ul><li>Leverage the study guides and practice questions </li></ul><ul><li> </li></ul><ul><li>Tip: Call training and ask for discounts on classes! </li></ul>
  9. 9. Test Basics <ul><li>The questions (items) are all multiple-choice or multiple-select. There are no essay questions or simulations. </li></ul><ul><ul><li>The multiple-select items will tell you how many items to select </li></ul></ul><ul><li>Topics are “weighted” – this means that some topics have more questions and therefore count more toward the final score </li></ul><ul><li>The exam is comprehensive – some of the topics covered may not be used in your org, but they are all listed in the study guide </li></ul><ul><ul><li>Topics that have the heaviest “weight” are the most commonly used features/capabilities </li></ul></ul>
  10. 10. Test-Taking Tips <ul><li>Read each question thoroughly . </li></ul><ul><ul><li>They are not designed to be tricky. </li></ul></ul><ul><li>Pay special attention to words like NOT in the question to make sure you understand what is being asked. </li></ul><ul><li>You can mark items for review and go back to answer them later. Skip questions that you’re struggling with or go back to review your work if you finish with time to spare. </li></ul>
  11. 11. Topics and Weightings Just these topics= Overview 3% Identity Confirmation (setting login restrictions) 2% Navigation - UI Settings 3% Organization Administration 5% Customization 17% Security and Access 13% Workflow 5% Workflow Approval Processing 3% Data Validation 3% Data Utilities 5% Analytics 13% Marketing Administration 5% Service and Support Administration 5% Salesforce Console 2% Custom Objects, Applications and Tabs 7% The AppExchange 2% Activity 2% Advanced Configuration options 5%
  12. 12. Premier Training
  13. 13. Premier Training <ul><li>Announced March 19 </li></ul><ul><li>Additional Cost – based on licences </li></ul>
  14. 14. Service Cloud An Introduction
  15. 15. Service Cloud <ul><li>Service and support feature </li></ul><ul><li>Quick Demo on Site- 7 mins </li></ul><ul><li>Additional Cost </li></ul>
  16. 16. Keeping up to date with Salesforce The easy way!
  17. 17. Social Media <ul><li>Twitter Salesforce Users: </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li>Or use </li></ul></ul><ul><li>LinkedIn </li></ul><ul><ul><li>102 Groups, some with over 8000 users </li></ul></ul><ul><li>Facebook </li></ul><ul><ul><li>70 Groups </li></ul></ul>
  18. 18. Top Blogs <ul><li>Official Salesforce Blog </li></ul><ul><ul><li> Blogs </li></ul></ul><ul><ul><li>Industry Blogs </li></ul></ul><ul><ul><li>Topic Blogs </li></ul></ul><ul><li>Salesforce Watch </li></ul><ul><li>Arrowpointe </li></ul><ul><li>ZDNet’s </li></ul><ul><li>Many More! </li></ul>
  19. 19. How do I watch all those blogs and tweets? <ul><li>An RSS reader like Google Reader </li></ul>