THE BUSINESS CASE
FOR MANAGED IT &
COMMUNICATION SERVICES /
30 Sep 2010
Richard Quine
Product Director, Voice & Unified Co...
Question /
What are Managed IT Services?
Question /
Aren’t Managed IT Services
the same as IT Outsourcing?
Answer /
As a Managed IT Service Provider,
we provide wholesale, on-demand
data & voice services, managed
24x7x365, to IT ...
Answer /
Importantly, Managed IT Services allows a IT
department to focus on managing
information rather than managing
Tec...
Our Core Differentiator /
While some providers chose to focus on one – or a few
services – InTechnology’s core differentia...
FOUR REASONS TO
CONSIDER MANAGED
IT SERVICES /
Reason 1: Implementation /
• With a hosted service, all the infrastructure work
has been done – you just connect
- We can ...
Reason 2: Budget /
• Capital efficient
- With no new equipment or software to buy, capital budget needed
is usually very l...
Reason 3: Priorities /
• Focus on strategic, not operational
- You have a limited IT budget and a small team
- Hosted serv...
Reason 4: Risk /
• InTechnology is the UK’s most experienced hosted IP voice provider
- We made our mistakes a long time a...
EXAMPLE: IP TELEPHONY
AS A MANAGED SERVICE /
PHONE
ANALOGUE / DIGITAL PBX
COMPUTER
PSTN
PHONE NETWORK
COMPUTER
WIDE AREA NETWORK
DATA
COMPUTER ROOM
How telephony has e...
How telephony has evolved /
2: Telcos moves to digital (then IP) voice & data infrastructures /
PHONE
ANALOGUE / DIGITAL P...
How telephony has evolved /
3: The IP PBX brings voice convergence to the office /
IP PBX
ISDN / MPLS
IP VOICE / DATA
NETW...
How telephony has evolved /
4: The PBX functionality moves into the Telco network /
ISDN / MPLS
IP VOICE / DATA
NETWORKIP ...
So are the days of the PBX numbered? /
Will the new generation of telecoms technology make the PBX look as
old fashioned a...
Technology is evolving the desktop from this … /
To this … /
Typical InTechnology
Customer Cloud
Deployment /
CUSTOMER
VIRTUAL DATA
CENTRE
INTERNET CORPORATE VPN
TCO OF DIY VS. MANAGED
IT SERVICE
EQUIPMENT PURCHASE
CALL CHARGES
RENTAL OF PHONE LINE
SUPPORT & MAINTENANCE
Cost of a Traditional Premise-based PBX
Cost of a Traditional Premise-based PBX
NO PBX, JUST PHONES
NO CHARGES FOR CALLS
BETWEEN IP VOICE USERS
NO MAINTENANCE CON...
TCO example/
Company with 180 staff and two offices /
• With 180 staff, this equated to £17.36 per user, per month
This wa...
Example hosted IP Telephony service
charges /
Includes phone rental for a 200 user system /
POLYCOM IP 321/331 POLYCOM IP ...
SUMMARY /
Managed IT & Communication Services /
• With no hardware or software to purchase, setup costs are kept low and
there are n...
Come visit us at Stands 5, 6 and 7 to learn more
about our Managed IT Services /
www.intechnology.com
Richard Quine
richar...
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The business case for Managed IT and Communications

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The business case for Managed IT and Communications

  1. 1. THE BUSINESS CASE FOR MANAGED IT & COMMUNICATION SERVICES / 30 Sep 2010 Richard Quine Product Director, Voice & Unified Communications
  2. 2. Question / What are Managed IT Services?
  3. 3. Question / Aren’t Managed IT Services the same as IT Outsourcing?
  4. 4. Answer / As a Managed IT Service Provider, we provide wholesale, on-demand data & voice services, managed 24x7x365, to IT departments so that they don’t have to do it themselves /
  5. 5. Answer / Importantly, Managed IT Services allows a IT department to focus on managing information rather than managing Technology /
  6. 6. Our Core Differentiator / While some providers chose to focus on one – or a few services – InTechnology’s core differentiator is that it is expert in the full suite of Managed IT & Communications Services and Cloud based delivery models /
  7. 7. FOUR REASONS TO CONSIDER MANAGED IT SERVICES /
  8. 8. Reason 1: Implementation / • With a hosted service, all the infrastructure work has been done – you just connect - We can also come to site and install it for you • Fancy DIY IP Telephony? - You may not realise the complexity until you start, and then it’s too late - InTechnology has the experience of installing 16,000 hosted IP voice users • Maybe DIY Microsoft OCS & Exchange? - But why bother? - InTechnology OCS and Exchange service can be deployed within days, with new users added instantly
  9. 9. Reason 2: Budget / • Capital efficient - With no new equipment or software to buy, capital budget needed is usually very low - Maybe you are thinking of spending £1000s on a new IP PBX? - A fully managed IP telephony service costs from just £8 per user per month, including the phone • Flexible - You also have the benefit of only paying exactly what you need, when you need it - Hosted services mean you can flex up and down without worrying about future demand until it happens
  10. 10. Reason 3: Priorities / • Focus on strategic, not operational - You have a limited IT budget and a small team - Hosted services allows you to focus your resources on what’s important • InTechnology has already invested £100m in a world-class shared IT infrastructure - Our economies of scale allow us to offer you a 24x7 carrier managed service for less cost than you think - You can forget about routine maintenance, leave this to us
  11. 11. Reason 4: Risk / • InTechnology is the UK’s most experienced hosted IP voice provider - We made our mistakes a long time ago so you don’t have to • Use InTechnology consultants and project managers as an extension of your IT team - Whenever we deploy a new service, it is built to your exact requirements - Our project managers, service delivery team, and support team are alongside you every step
  12. 12. EXAMPLE: IP TELEPHONY AS A MANAGED SERVICE /
  13. 13. PHONE ANALOGUE / DIGITAL PBX COMPUTER PSTN PHONE NETWORK COMPUTER WIDE AREA NETWORK DATA COMPUTER ROOM How telephony has evolved / 1: Separate data & voice networks /
  14. 14. How telephony has evolved / 2: Telcos moves to digital (then IP) voice & data infrastructures / PHONE ANALOGUE / DIGITAL PBX COMPUTER COMPUTER ROOM DIGITAL VOICE / DATA NETWORK
  15. 15. How telephony has evolved / 3: The IP PBX brings voice convergence to the office / IP PBX ISDN / MPLS IP VOICE / DATA NETWORKIP DESKTOP COMPUTER ROOM
  16. 16. How telephony has evolved / 4: The PBX functionality moves into the Telco network / ISDN / MPLS IP VOICE / DATA NETWORKIP DESKTOP MANAGED IP SERVICES COMPUTER ROOM
  17. 17. So are the days of the PBX numbered? / Will the new generation of telecoms technology make the PBX look as old fashioned as this switchboard?
  18. 18. Technology is evolving the desktop from this … /
  19. 19. To this … /
  20. 20. Typical InTechnology Customer Cloud Deployment / CUSTOMER VIRTUAL DATA CENTRE INTERNET CORPORATE VPN
  21. 21. TCO OF DIY VS. MANAGED IT SERVICE
  22. 22. EQUIPMENT PURCHASE CALL CHARGES RENTAL OF PHONE LINE SUPPORT & MAINTENANCE Cost of a Traditional Premise-based PBX
  23. 23. Cost of a Traditional Premise-based PBX NO PBX, JUST PHONES NO CHARGES FOR CALLS BETWEEN IP VOICE USERS NO MAINTENANCE CONTRACTS, 24X7 SUPPORT INCLUDED NO PHONE LINES NEEDED, USE YOUR EXISTING WAN CONNECTION
  24. 24. TCO example/ Company with 180 staff and two offices / • With 180 staff, this equated to £17.36 per user, per month This was to just operate their obsolete phone system / • But the cost of a PBX replacement was quoted at £250,000 by their PBX supplier /
  25. 25. Example hosted IP Telephony service charges / Includes phone rental for a 200 user system / POLYCOM IP 321/331 POLYCOM IP 550 Compare with current spend of £17.36 / user on just PBX maintenance
  26. 26. SUMMARY /
  27. 27. Managed IT & Communication Services / • With no hardware or software to purchase, setup costs are kept low and there are no unexpected costs • All design, installation, and maintenance is included as part of the service • The costs of running the phone system are kept low with no need for phone lines and free site-to-site calls • InTechnology are well positioned to help you with all your communication requirements, regardless of size or complexity
  28. 28. Come visit us at Stands 5, 6 and 7 to learn more about our Managed IT Services / www.intechnology.com Richard Quine richard.quine@intechnology.com

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