How ‘StructuralCollaboration’ leads toValue Propositions inthe Financial Sector
………………………………………….………..……………..…………………………………………      The time      To Innovate      Is now!………………………………………….………..……………..…………...
Economical crisis   Reputational damage   Lowest consumer trust   Need for transparency   Choose independently*Source: Acc...
Commodization &  Low margins*Source: Accenture Research – “Customer 2010: Time for a new contract between banks and their ...
Competition from new entrants    Supermarkets    Tech & Telcos    Innovative start-ups*Source: 2012, Five Big Trends in Bu...
Lower barriers to switch*Source: Accenture Research – “Customer 2010: Time for a new contract between banks and their cust...
Re-invent  banking   Strict regulations   Legacy   Focus on short-term   success   Tech driven innovation*Source: 2012, Fi...
Take down your wallsNaturalGradualFlexible
Surfing the wavesWeb 2.0Social Media
*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
Yourcustomersare probablythe mosteffectiveconsultantsyou can hire
It’s anEVOLUTION,not aREVOLUTION!
Four                  Conditions                 for Success*Source: 2012, From Co-creation to Collaboration, Van Belleghe...
1. Fit with company culture*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
2. Involve key influencers*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
3. Measure your success*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
4. Share it!*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
1                                    2                                       Insighting                             Develo...
Brave Examples
Brave Examples                  1                                          2             Insighting                       ...
Brave Examples    1                          2 Insighting                 Developing                                      ...
Consumers want                                                                         to be in the                       ...
Thanks!                                 +32 477 758 588                                 delphine@insites-consulting.com   ...
Thanks!                                 +32 477 758 588                                 delphine@insites-consulting.com   ...
How structural collaboration leads to value propositions in the financial sector (by Delphine Vantomme)
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How structural collaboration leads to value propositions in the financial sector (by Delphine Vantomme)

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How structural collaboration leads to value propositions in the financial sector (by Delphine Vantomme, Business Director InSites Consulting), presented at the Luxembourg Innovation for Financial Services Summit in Luxembourg on September 20, 2012.

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How structural collaboration leads to value propositions in the financial sector (by Delphine Vantomme)

  1. 1. How ‘StructuralCollaboration’ leads toValue Propositions inthe Financial Sector
  2. 2. ………………………………………….………..……………..………………………………………… The time To Innovate Is now!………………………………………….………..……………..…………………………………………
  3. 3. Economical crisis Reputational damage Lowest consumer trust Need for transparency Choose independently*Source: Accenture Research – “Customer 2010: Time for a new contract between banks and their customers?”The Financialbrand.com, 2012: “Edelman Study Shows Consumers Distrust Banks More Than Any Other Industry”
  4. 4. Commodization & Low margins*Source: Accenture Research – “Customer 2010: Time for a new contract between banks and their customers?”
  5. 5. Competition from new entrants Supermarkets Tech & Telcos Innovative start-ups*Source: 2012, Five Big Trends in Business Innovation in 2012, Forbes
  6. 6. Lower barriers to switch*Source: Accenture Research – “Customer 2010: Time for a new contract between banks and their customers?”
  7. 7. Re-invent banking Strict regulations Legacy Focus on short-term success Tech driven innovation*Source: 2012, Five Big Trends in Business Innovation in 2012, Forbes; 2010, IBM Institute for Business Value
  8. 8. Take down your wallsNaturalGradualFlexible
  9. 9. Surfing the wavesWeb 2.0Social Media
  10. 10. *Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  11. 11. Yourcustomersare probablythe mosteffectiveconsultantsyou can hire
  12. 12. It’s anEVOLUTION,not aREVOLUTION!
  13. 13. Four Conditions for Success*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  14. 14. 1. Fit with company culture*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  15. 15. 2. Involve key influencers*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  16. 16. 3. Measure your success*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  17. 17. 4. Share it!*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  18. 18. 1 2 Insighting Developing Business Objectives 4 3 Optimizing Implementing*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  19. 19. Brave Examples
  20. 20. Brave Examples 1 2 Insighting Developing Immersion students’ daily life Business Objectives 100 insights 4 3 Collaboration youth marketers & consumer insight department Optimizing Implementing Meet-up with participants in Amsterdam & MOA*Source: 2012, From Co-creation to Collaboration, Van Belleghem & De Ruyck
  21. 21. Brave Examples 1 2 Insighting Developing Bèta testing Yelo w/ consumers Business Objectives Co-creation in closed environment 4 3 Structural collaboration on FB Optimizing Implementing 83% highly satisfied users
  22. 22. Consumers want to be in the boardroom! 44% is asking to take part in the co-creation of products or advertising*Source: 2011, Social Media Around the World, 2011, InSites Consulting
  23. 23. Thanks! +32 477 758 588 delphine@insites-consulting.com @DelphineVtomme http://be.linkedin.com/in/delphinevantomme© InSites Consulting Research proposal 24
  24. 24. Thanks! +32 477 758 588 delphine@insites-consulting.com @DelphineVtomme http://be.linkedin.com/in/delphinevantomme© InSites Consulting Research proposal 25

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