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Working Better Together - Trusted Conf


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Working better together for remote workers. How to work successfully as a team online and remotely.

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Working Better Together - Trusted Conf

  1. 1. Working Better Together
  2. 2. ”2
  3. 3. Client Services Director @ In Marketing We Trust For any questions, or further information, please contact me at:
  4. 4. ” Coming together is a beginning. Keeping together is progress. Working together is success. - Henry Ford 4
  5. 5. 5 How did this happen?
  6. 6. Remote Worker Mind Set vs on-site 6
  7. 7. Remote Worker Mind Set A remote worker is: ▹ Proactive & independent ▹ Has team-focused work ethics ▹ Is reliable, results-oriented and highly responsive ▹ A good team player: pleasant, collaborative, supportive and receptive to feedback. 7
  8. 8. Good Team Player 1. Communication & Collaboration 2. Building Trust 3. Building Relationship 4. Addressing Conflict 5. Etiquette for all Interactions 8
  9. 9. 1. Communication & Collaboration ▹ Communication is key to team’s productivity ▹ Good communication practices involve how much you say, when you say it and why you say it. ▹ Practice good communication etiquette: ▸ Slack ▸ TW ▸ Email ▸ Video calls Both communication and collaboration are essential ingredients for building trust and building relationships 9
  10. 10. 2. Building Trust: Demonstrating Reliability To replicate the on-site mentality when working remotely, we have to embrace a new mindset. ▹ We need to TRUST that others will deliver the results they committed to ▹ We need to be willing to ADVERTISE our productivity ▹ We need to DELIVER the results we committed to delivering 10
  11. 11. Blocks of TRUST Building blocks of trust starts with: ▹ Being reliable ▹ Being consistent ▹ Being transparent 1. Can I rely on you to get your work done on time? 2. Will you deliver high-quality work? 3. Can I find you if I need to? 11
  12. 12. ADVERTISE productivity Work out loud (WOL): is the act of making your work observable to others so you keep remote team members across each other’s progress and availability. ▹ WOL results to being transparent in your work habits ▹ WOL helps knowing you can be relied on ▸ Scrums (are SO important) ▸ Regular updates on what you are working on ▸ Updating files/tasks and discussing it on slack ▸ Updates on your availability (holidays, offline) ▸ Using the group channel rather than DM ▸ Video calls Demonstrate reliability by tracking productivity 12
  13. 13. 3. Build Relationships ▹ Video: as visual creatures, we can’t help but feel more connected when we can match a face with a voice and name. According to a survey done by Polycom in 2017, 92% of respondents believe video helps improve relationships and foster better team work. It improves communication, productivity and fosters better teamwork. ▹ Be personable, share a bit of yourself ▹ Get together in person when possible ▹ Be open to feedback 13
  14. 14. 4. Addressing Conflict ▹ Positive Communication ▸ Be nice ▸ Assume positive intent ▸ Resist the urge to express charged emotion ▹ Constructive Feedback ▸ Avoid Seagull effect: someone comes into your work, shits all over it, then flies away 14
  15. 15. Remember…. ▹ Respect that there will be differences amongst team members ▹ Don’t make assumptions; instead, ask questions - be curious. ▹ Listen to what your team has to say ▹ Be intentionally positive; offer suggestions, not critiques ▹ Strive to not take things personally ▹ Take time to learn about other team members 15
  16. 16. 5. Etiquette for all interactions Meetings 1. Best quality meetings result from fast and stable internet, minimal background noise and great equipment. Example of a bad conference call 2. Choose the place where you will be taking the call from 3. Always have your video camera on (unless wifi connection isn’t strong) 4. Show up on time 5. Be prepared 6. Introduce new people prior to starting the meeting 7. Make eye contact with the speaker. After all, the whole point of using video is to visually demonstrate you are fully engaged with the meeting. 8. Don’t engage in non-meeting activities. Offer your undivided attention. Be respectful and be 100% there. 9. At the end of the meeting, reiterate post-meeting action items. 16
  17. 17. 5. Etiquette for all interactions Slack 1. @Tag people when you want them to see something 2. Your default channel for anything related to a client should be the client channel and not DM 3. Use threading in conversations where possible 4. Be responsive, if you are online don’t take more than a few hours to respond to people. 5. Resolving conflict: start with a one-on-one conversation. If you choose to take it public, #pillow-fight channel is the place designated for uncomfortable conversations. 6. When posting messages, be specific with your needs and give context. Use full sentences. Links to documents/tasks if necessary. 7. If you make a mistake in a message, edit your message rather than writing a new corrected one. 17
  18. 18. 5. Etiquette for all interactions TeamWork 1. When a task is finished, add comments to the task, add link to the document that is being delivered, log your time and tag the task as “complete” - do not tick it off 2. Log your time in the relevant task. If unsure, ask your AM. Availability 1. If you are going to be away/unavailable, it is your responsibility to let the team know 2. Put your OOO 3. Put it in the leave calendar 4. Send a reminder on Slack 18
  19. 19. 5. Etiquette for all interactions Working across time zones ▹ Prioritize your overlap time ▹ Know everyone’s preferences ▹ Check everyone’s calendars ▹ Make it fair 19
  20. 20. So remember…. ▹ Demonstrate reliability by tracking productivity ▹ Communicate in a productive way ▹ Build Trust & Relationships ▹ Can I rely on you to get your work done on time? ▹ Will you deliver high-quality work? ▹ Can I find you if I need to? 20
  21. 21. 21 THANK YOU