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#PatientEngagement

Pathways to Patient Engagement:
Insights from the Physician Community

Tuesday November 19, 2013
Pathways to Patient Engagement is a webinar
series designed to foster collaboration
and discussion between all involved
in...
Background
Understand the current ‘state of the union’ in
terms of patient engagement
Highlight gaps and opportunities

Us...
Current State of Patient Engagement
61% of surveyed physicians participate in
patient engagement activities

Practice webs...
Do you currently participate in
patient engagement activities?

#PatientEngagement
Almost 40% of PCPs stated they currently participate
in NO patient engagement activities

No
39%
116 PCPs
61%
184 PCPs

Do...
44% of those 116 non-active PCPs state they are not
familiar with the term patient engagement

No
116 PCPs

Yes
184 PCPs

...
I don’t know what
this would be.

I have no idea what this means.
Sounds like a silly buzzword.

No idea what that is.
I’m...
Which statement best defines the
concept of patient engagement?

#PatientEngagement
Patient Engagement Statements
Technology,
mobile
applications
and online
communities
that provide
patients access
to medic...
Which of the following patient
engagement activities and tools
do you currently offer?

#PatientEngagement
Websites and patient portals top the list of current
patient engagement tools being offered
7%, 22/300

Other (describe in...
Websites and patient portals top the list of current
patient engagement tools being offered
7%, 22/300

Other (describe in...
Websites and patient portals top the list of current
patient engagement tools being offered
7%, 22/300

Other (describe in...
Websites and patient portals top the list of current
patient engagement tools being offered
7%, 22/300

Other (describe in...
What do you see as the most
significant benefits resulting from
patient engagement?
Please rank the options below from gre...
Benefits of Patient Engagement
Overall
Ranking

PCPs Selected
as #1 Benefit

Active PCPs
Selected as
#1 Benefit

Non Activ...
Benefits of Patient Engagement
Overall
Ranking

PCPs Selected
as #1 Benefit

Active PCPs
Selected as
#1 Benefit

Non Activ...
What do you consider to be the
greatest potential barriers to
implementing a patient engagement
program at your practice?
...
Barriers to Patient Engagement
Overall
Ranking

PCPs Selected
as #1 Barrier

Active PCPs
Selected as
#1 Barrier

Non Activ...
Barriers to Patient Engagement
Overall
Ranking

PCPs Selected
as #1 Barrier

Active PCPs
Selected as
#1 Barrier

Non Activ...
Gaps & Opportunities
No clear understanding of patient engagement
Broader list of patient engagement offerings

Uncertaint...
Interested in conducting similar research
Drop us a line, we have Crowds of US and
international based healthcare professi...
Patient Engagement: MD Insights
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Patient Engagement: MD Insights

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Pathways to Patient Engagement is a webinar series designed to foster collaboration and discussion between all involved in the healthcare process.

During the first webinar we explored physician insights and found 40% of the primary care physicians surveyed were not participating in any patient engagement activities. Surprising for sure! Review the deck and to see the current 'state of the union' on patient engagement.

Published in: Health & Medicine, Business
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Patient Engagement: MD Insights

  1. 1. #PatientEngagement Pathways to Patient Engagement: Insights from the Physician Community Tuesday November 19, 2013
  2. 2. Pathways to Patient Engagement is a webinar series designed to foster collaboration and discussion between all involved in the healthcare process. During the first webinar we explored physician insights, getting a current ‘state of the union’ on patient engagement. Read on to see what we found, you just might be surprised… we were.
  3. 3. Background Understand the current ‘state of the union’ in terms of patient engagement Highlight gaps and opportunities Using the InCrowd platform, surveyed 300 US based primary care physicians #PatientEngagement
  4. 4. Current State of Patient Engagement 61% of surveyed physicians participate in patient engagement activities Practice website with educational information is leading patient engagement tool Increased patient involvement in their care and health, cited as the major benefit Time required to implement and execute was most common barrier #PatientEngagement “A meaningful collaboration between patients and clinicians, working together to help the patient progress towards mutually agreed upon health goals”
  5. 5. Do you currently participate in patient engagement activities? #PatientEngagement
  6. 6. Almost 40% of PCPs stated they currently participate in NO patient engagement activities No 39% 116 PCPs 61% 184 PCPs Do you currently participate in patient engagement activities? n = 300 PCPs Yes
  7. 7. 44% of those 116 non-active PCPs state they are not familiar with the term patient engagement No 116 PCPs Yes 184 PCPs Do you currently participate in patient engagement activities? n = 300 PCPs 51 PCPs indicated they had no idea what ‘patient engagement’ meant
  8. 8. I don’t know what this would be. I have no idea what this means. Sounds like a silly buzzword. No idea what that is. I’m out of the loop here. I’m not sure what you are referring to. Support groups? Diet groups? I can’t say I know what is meant by that moniker. Don’t know what you mean. Satisfaction surveys? Educational sessions? Unsure what that is. #PatientEngagement
  9. 9. Which statement best defines the concept of patient engagement? #PatientEngagement
  10. 10. Patient Engagement Statements Technology, mobile applications and online communities that provide patients access to medical information Enhanced physician-patient communications, both in person and via technology Secure communication tools that give the patient easy access to their medical information A meaningful collaboration between patients and clinicians, working together to help patient progress towards mutually agreed upon health goals Nothing more than a buzz word for things we have been doing for years Other (please define) 18 / 300 PCPs 53 / 300 PCPs 13 / 300 PCPs 161 / 300 PCPs 48 / 300 PCPs 7/ 300 PCPs 6% 18% 4% 54% 16% 2% 8 / 116 PCPs 18 / 116 PCPs 3 / 116 PCPs 50 / 116 PCPs 31 / 116 PCPs 6 / 116 PCPs 7% 16% 3% 43% 27% 5% Which statement best defines the concept of patient engagement? n = 300 PCPs
  11. 11. Which of the following patient engagement activities and tools do you currently offer? #PatientEngagement
  12. 12. Websites and patient portals top the list of current patient engagement tools being offered 7%, 22/300 Other (describe in comments) Mobile health apps 5 11%, 32/300 6 20%, 61/300 None of the above Schedule appointments via website 46 26%, 78/300 Secure communication via email / text 17 36%, 108/300 Patient portal 42%, 125/300 Website with educational information 49%, 147/300 0% Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs 20% Non Active PCPs 40% 60% 24 31 46 80%
  13. 13. Websites and patient portals top the list of current patient engagement tools being offered 7%, 22/300 Other (describe in comments) Mobile health apps 5 11%, 32/300 6 20%, 61/300 None of the above Schedule appointments via website 46 26%, 78/300 Secure communication via email / text 17 36%, 108/300 Patient portal 42%, 125/300 Website with educational information 49%, 147/300 0% Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs 20% Non Active PCPs 40% 60% 24 31 46 80%
  14. 14. Websites and patient portals top the list of current patient engagement tools being offered 7%, 22/300 Other (describe in comments) Mobile health apps 5 11%, 32/300 6 20%, 61/300 None of the above Schedule appointments via website 46 26%, 78/300 Secure communication via email / text 17 36%, 108/300 Patient portal 42%, 125/300 Website with educational information 49%, 147/300 0% Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs 20% Non Active PCPs 40% 60% 24 31 46 80%
  15. 15. Websites and patient portals top the list of current patient engagement tools being offered 7%, 22/300 Other (describe in comments) Mobile health apps 5 11%, 32/300 6 20%, 61/300 None of the above Schedule appointments via website 46 26%, 78/300 Secure communication via email / text 17 36%, 108/300 Patient portal 42%, 125/300 Website with educational information 49%, 147/300 0% Which of the following patient engagement activities and tools do you currently offer? Select all that apply. n = 300 PCPs 20% Non Active PCPs 40% 60% 24 31 46 80%
  16. 16. What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. #PatientEngagement
  17. 17. Benefits of Patient Engagement Overall Ranking PCPs Selected as #1 Benefit Active PCPs Selected as #1 Benefit Non Active PCPs Selected as #1 Benefit Increased patient involvement in their care and health 4.0 80 49 31 Better patient adherence to their treatment plans 3.8 65 43 22 Improved communications with office and healthcare staff 3.6 44 22 22 Allows physicians to be proactive, planning around patient needs prior to appointment 3.4 31 25 6 Patients given easier access to their personal medical records 3.2 50 29 21 Minimized underuse or overuse of medical services resulting in reduced health care costs 3.0 30 16 14 Benefits of Patient Engagement What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
  18. 18. Benefits of Patient Engagement Overall Ranking PCPs Selected as #1 Benefit Active PCPs Selected as #1 Benefit Non Active PCPs Selected as #1 Benefit Increased patient involvement in their care and health 4.0 80 49 31 Better patient adherence to their treatment plans 3.8 65 43 22 Improved communications with office and healthcare staff 3.6 44 22 22 Allows physicians to be proactive, planning around patient needs prior to appointment 3.4 31 25 6 Patients given easier access to their personal medical records 3.2 50 29 21 Minimized underuse or overuse of medical services resulting in reduced health care costs 3.0 30 16 14 Benefits of Patient Engagement What do you see as the most significant benefits resulting from patient engagement? Please rank the options below from greatest potential benefit to lowest potential benefit. n = 300 PCPs
  19. 19. What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. #PatientEngagement
  20. 20. Barriers to Patient Engagement Overall Ranking PCPs Selected as #1 Barrier Active PCPs Selected as #1 Barrier Non Active PCPs Selected as #1 Barrier Time required to implement and execute 4.2 90 55 35 Cost required to implement and execute 4.2 74 46 28 Lack of patient interest in engagement 3.4 40 28 12 Positive results of engagement not worth the effort 3.1 39 23 16 Don’t have the technology/software needed for patient engagement 3.1 31 17 14 Unsure what to offer 2.9 26 15 11 Barriers to Implementing Patient Engagement Programs What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
  21. 21. Barriers to Patient Engagement Overall Ranking PCPs Selected as #1 Barrier Active PCPs Selected as #1 Barrier Non Active PCPs Selected as #1 Barrier Time required to implement and execute 4.2 90 55 35 Cost required to implement and execute 4.2 74 46 28 Lack of patient interest in engagement 3.4 40 28 12 Positive results of engagement not worth the effort 3.1 39 23 16 Don’t have the technology/software needed for patient engagement 3.1 31 17 14 Unsure what to offer 2.9 26 15 11 Barriers to Implementing Patient Engagement Programs What do you consider to be the greatest potential barriers to implementing a patient engagement program at your practice? Please rank the options below from greatest potential barrier to lowest potential barrier. n = 300 PCPs
  22. 22. Gaps & Opportunities No clear understanding of patient engagement Broader list of patient engagement offerings Uncertainty around activities and tools for patient engagement – Technology, appropriate content, risks, benefits A recording of the entire webinar is available on YouTube: http://www.youtube.com/watch?v=JTQPjCWHxSg
  23. 23. Interested in conducting similar research Drop us a line, we have Crowds of US and international based healthcare professionals ready to provide market feedback These healthcare professionals are pre-screened and have opted-in to answer questions in real time sales@incrowdnow.com 1-617-934-1600

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