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Business Etiquette 101 Preparing Students  for the Real World
The Agenda Career Preparation Creating a Resume and Cover Letter Interviewing Etiquette Social Etiquette  Dining with Style and Grace Communicating with the Industry
Career Preparation
Why Prepare? ,[object Object],[object Object]
Preparing for Work ,[object Object],[object Object],[object Object],[object Object]
Defining your Ideal Job ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Starting out ,[object Object],[object Object],[object Object],[object Object]
What do Employers Want? www.jist.com
Creating a Powerful  Resume  and  Cover Letter
Why is a Resume so Important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Can a Resume Help You Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Creating your Resume ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Andy G. Tabori 108 North Cliff Avenue Reno, NV  99999 (555) 555-0000   Objective Seeking an internship in the field of culinary arts and the hospitality industry.   Education Reno High School, Reno, NV. Expect to graduate May 2003   ProStart  - Becoming a Foodservice Professional Program   Major Courses:   Restaurant Management  Food Preparation and Baking   Purchasing   Menu Planning   Inventory Control  Sanitation   Skills Food Preparation, Sanitation, Menu Development and  Implementation, Promotional Sales, Catering, Banquet Preparation and Service, dining Room Service, Bakeshop Production   Hold Servsafe   Serving Safe Food Certification   Good communication Skills; bilingual Spanish/English Computer literate (PC and Mac)   Experience Reno High School Cafeteria 2001-current   Cafeteria Cook, Assist cooks with food preparation; maintain salad bar; work as server and dishwasher as needed.   Kingsways Inn , Reno, NV Summer 2001   Banquet Assistant. Assisted with food preparation for banquets and full-service meals. Assisted chef with menu planning, buying and inventory control. Maintained sanitation in kitchen.     St. Andrew’s Catholic Church , Reno, NV Summer 2000   Handyman, Performed grounds maintenance and janitorial duties.   Awards  ProStart   Student Invitational 2001 Silver Metal Winner National Honor Society Interests Cooking, camping, skiing, swimming and fishing     Professional and personal references available on request   Contemporary Style Resume
Cover Letter Goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Creating The Cover Letter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Opening Paragraph (Attention and Interest) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Middle Paragraphs (Desire) ,[object Object],[object Object],[object Object],[object Object]
Jennifer Dean 3135 High Low Road Hilltop, IL, 69504 December, 3, 2002 Ms. Jane Howard General Manager Prime Rib Depot 344 Center Street Chicago, IL  60554 Dear Ms. Howard, I was referred to you by my neighbor, Tom Williams, who told me about your restaurant. I will be graduating from Stamford High School in May and would like to be considered for a hostess position.  I will have competed ProStart ® , a culinary and restaurant management program, and am skilled in food preparation and customer service. My work history includes part time positions at fast food restaurants as well as a hostess at a casual diner. If you are interested in hiring a dependable, hard-working,and friendly young person to work this summer, I would like to be considered. I am available afternoons at (000) 000-000 after 4 p.m. I will be available for an interview at your convenience. Thank you for your time. Sincerely, Jennifer Dean Enclosure: Resume Info about you   Date   Contact Person   Salutation   Opening Paragraph   Middle Paragraphs   Contact Information   and closing
Netiquette ,[object Object],[object Object],[object Object],[object Object],[object Object]
Interviewing Etiquette
The Perfect Candidate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pre-Interviewing Courtesies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Making a good  “First Impression” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What should I wear? I  Don’t  Think So !!
Clothing Tips for Men ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dress for Success
Clothing Tips for Women ,[object Object],[object Object],[object Object],[object Object],[object Object]
Dress for Success
Body Language ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Interview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
www.jist.com Filling in the Blanks
Filling out an Application Form ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Post Interview ,[object Object],[object Object],[object Object],[object Object],[object Object]
Social Etiquette
Meeting and Greeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tricks for remembering names ,[object Object],[object Object],[object Object],[object Object]
Mastering the Handshake
The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Bone Crusher
The Palm Pinch
The Limp Fish
The Proper Handshake ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Posture and Poise The Etiquette Survival Kit For Teens www.amazon.com
What is Diversity?
What are some examples of human diversity?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict in the Workplace ,[object Object],[object Object],[object Object],[object Object]
Benefits of being  Culturally Sensitive ,[object Object],[object Object],[object Object],[object Object]
Asian Cultures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
European and African Cultures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Middle Eastern Cultures ,[object Object],[object Object],[object Object],[object Object]
South America ,[object Object],[object Object]
Respecting Gender and Sexual Differences ,[object Object],[object Object]
Respecting Physical Differences ,[object Object],[object Object],[object Object],[object Object],[object Object]
Dining with Style and Grace
Knowing table etiquette will put you at ease.
Your Basic Place Setting
The Formal Dinner Table Setting
Where do I start?
Basic Table Manners Let’s get seated Proper napkin use Ordering from the menu Minding your posture Excusing yourself
Dining Skills for Teens Let’s watch them in action! The Etiquette Survival Kit For Teens www.amazon.com
Working with your local  restaurant managers
Making a Connection! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What else? ,[object Object],[object Object],[object Object],[object Object]
Good Luck! Any Questions?

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Interviewing skills

  • 1. Business Etiquette 101 Preparing Students for the Real World
  • 2. The Agenda Career Preparation Creating a Resume and Cover Letter Interviewing Etiquette Social Etiquette Dining with Style and Grace Communicating with the Industry
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  • 8. What do Employers Want? www.jist.com
  • 9. Creating a Powerful Resume and Cover Letter
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  • 13. Andy G. Tabori 108 North Cliff Avenue Reno, NV 99999 (555) 555-0000   Objective Seeking an internship in the field of culinary arts and the hospitality industry.   Education Reno High School, Reno, NV. Expect to graduate May 2003 ProStart  - Becoming a Foodservice Professional Program Major Courses: Restaurant Management Food Preparation and Baking Purchasing Menu Planning Inventory Control Sanitation   Skills Food Preparation, Sanitation, Menu Development and Implementation, Promotional Sales, Catering, Banquet Preparation and Service, dining Room Service, Bakeshop Production Hold Servsafe  Serving Safe Food Certification Good communication Skills; bilingual Spanish/English Computer literate (PC and Mac)   Experience Reno High School Cafeteria 2001-current Cafeteria Cook, Assist cooks with food preparation; maintain salad bar; work as server and dishwasher as needed. Kingsways Inn , Reno, NV Summer 2001 Banquet Assistant. Assisted with food preparation for banquets and full-service meals. Assisted chef with menu planning, buying and inventory control. Maintained sanitation in kitchen.   St. Andrew’s Catholic Church , Reno, NV Summer 2000 Handyman, Performed grounds maintenance and janitorial duties.   Awards ProStart  Student Invitational 2001 Silver Metal Winner National Honor Society Interests Cooking, camping, skiing, swimming and fishing   Professional and personal references available on request Contemporary Style Resume
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  • 18. Jennifer Dean 3135 High Low Road Hilltop, IL, 69504 December, 3, 2002 Ms. Jane Howard General Manager Prime Rib Depot 344 Center Street Chicago, IL 60554 Dear Ms. Howard, I was referred to you by my neighbor, Tom Williams, who told me about your restaurant. I will be graduating from Stamford High School in May and would like to be considered for a hostess position. I will have competed ProStart ® , a culinary and restaurant management program, and am skilled in food preparation and customer service. My work history includes part time positions at fast food restaurants as well as a hostess at a casual diner. If you are interested in hiring a dependable, hard-working,and friendly young person to work this summer, I would like to be considered. I am available afternoons at (000) 000-000 after 4 p.m. I will be available for an interview at your convenience. Thank you for your time. Sincerely, Jennifer Dean Enclosure: Resume Info about you  Date  Contact Person  Salutation  Opening Paragraph  Middle Paragraphs  Contact Information  and closing
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  • 24. What should I wear? I Don’t Think So !!
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  • 46. Posture and Poise The Etiquette Survival Kit For Teens www.amazon.com
  • 48. What are some examples of human diversity?
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  • 58. Dining with Style and Grace
  • 59. Knowing table etiquette will put you at ease.
  • 60. Your Basic Place Setting
  • 61. The Formal Dinner Table Setting
  • 62. Where do I start?
  • 63. Basic Table Manners Let’s get seated Proper napkin use Ordering from the menu Minding your posture Excusing yourself
  • 64. Dining Skills for Teens Let’s watch them in action! The Etiquette Survival Kit For Teens www.amazon.com
  • 65. Working with your local restaurant managers
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  • 68. Good Luck! Any Questions?

Editor's Notes

  1. Skills that are essential for the Hospitality Industry are: People Skills Communications The ability to motivate and lead people P & L Knowledge Food and Labor Cost Management Guest Service
  2. start working with students as early as possible. Start working on a portfolio with the students. Utilize your time and find part time work. It will help you start securing a career path Don’t just take the first job that is offered. Make sure that the employer can offer more then just a job. Try to narrow your search to somewhere you would enjoy working at.
  3. 1. Puts everything on paper. Everything a prospective interviewer wants to know 2.You learn you have more skills then you think. We will look at BEFORE and AFTER Resumes to show how to bring out those skills and word them accordingly. 3. As you identify your skills and fully describe them, your confidence will go up. You will also be better prepared to talk about your skills in an interview. Most employers use resumes as a guide to ask you questions in an interview. If you have a weak resume you will most likely have a weak interview. 4.Functional skills can be used in several different jobs. For example, managing a drive-up window and staff at McDonalds requires departmental coordination and support. This describes a function or duty of managing a drive-up window. This same skill can be used in other positions. Instead of Drive-up Clerk, label it “Departmental Coordination and Support. 5.Your students top qualification will probably be their high school education. Therefore, they will need to fully describe and market their education and combine it with functional skills from past work experiences.
  4. Use a resume for more then just a part of a job search and interview process Use as a leave behind if manager is not available. Shows you are prepared and professional
  5. Handouts: Sample Cover Letters
  6. Handout: The Do’s and Don’ts of Email job seeking.
  7. What do employers look for? Your Image Are you results oriented Your enthusiasm People Development Skills Your Career Path Your Values Your Follow Through Skills Leadership Are You “hands-on” or not Your preparation
  8. Briefcase: Bring several extra resumes and a list of references, An industry magazine or company literature, Paper and pen, Business cards, Breath mints.
  9. Making a first impression is human nature
  10. Refer to the handout – Interview do’s and don’ts
  11. Refer to the hand out – “Questions to ANSWER during an interview” Refer to the hand out – “Questions to ASK during an interview”
  12. Why do we fill out an application? Tells the employer about you It is used as a screening device Show clip from the video. Classroom activity – A Place to Start
  13. Being able to introduce people and explain who they are makes everyone feel comfortable. Always state your name – A person who states their name clearly right up front is saying to the world, I am _________ and I am proud, confident and honest. The ability to confidently introduce yourself or others demonstrates that you are at ease and in control.
  14. People like it when you remember their names. Practice this skill. If you forget someone’s name, it is OK to ask them to repeat it. Say, “I'm sorry, I have forgotten your name.” It happens to everyone.
  15. This person holds on to your hand to pull you closer or direct you through a door or toward a chair. This is a somewhat manipulative handshake. Because this type of person is a controller who what things done a certain way, he or she may not be a good team player. If the organizations goals conflict with this persons goals, there will be a problem .
  16. The higher the left hand, the greater the manipulation and control. This is a favorite handshake of politicians, because it implies a quick sincerity and intimacy. This person is trying to sell you something that is not really there e.g.. “We’re great buddies.” The “used car salesman” handshake.
  17. The dominant party in this handshake is palm facing down. Like a winner of a wrestling match, the hand on the top is clearly in control. This handshake says, “I’m in charge, I’m the Boss.” It tends to be the handshake of the conventional boss or manager who manages through control.
  18. Used to keep someone at a comfortable distance. This kind of handshake will hurt your hand. This is a very insecure person who equates brute strength with personal power. They use their hands as weapons to dominate and overpower people.
  19. Usually given by a woman who hasn’t learned how to shake hands properly or has a fear of intimacy. This person will tend not to be very good at interpersonal skills.
  20. Tends to drain you energy. This person tends to be somewhat passive or apathetic. This type will usually be better with computers, machines and information than with people. The limp fish probably won’t have the energy and interest necessary to be in a managerial position.
  21. Always remember to stand so that you are at eye level. Women as well. Good eye contact is a sign of honesty and confidence. Smile, who wants to talk to unhappy people? Don’t forget to wear name badges on the right shoulder. If wearing a name badge, wear it on your right shoulder.
  22. Diversity refers to all our differences. Diversity is a fact of life. The workplace has changed Everyone is different then you.
  23. 85% of workforce will be women and minorities 61% women in the workforce 140 different languages spoken in the US 14% of our population speak a different language at home and work 43 million people are physically or mentally challenged
  24. Stereotyping - Making a blanket generalization about a group of people based on limited experience. Disrespect – Degrading others by accepting their wishes We may not necessarily like or agree with everyone, you just need to respect them Generalizations – Not getting the big picture Look at what the govnmt is telling us. We are told to be on high alert, but to live our lives normally Be patriotic, but don’t discriminate Everyone with Middle Eastern characteristics is not a terrorist, but they could be.
  25. -The left hand is used by Arabs to clean themselves after using the restroom. -This is considered to be a very serious insult. -It is a male dominated society. A son may be mentioned. -The coffee ritual – They will serve a variety of coffee, one much stronger and thicker then US and is served in handless cups. You must accept the first cup. Refusing is an insult. Slurping is a sign of enjoyment. If you want a second, you must have a third. 2 cups is superstitiously not done.
  26. Say “Tom has epilepsy” instead of “The epileptic guy? His name is Tom.” Don’t talk to loud to anyone with a disability. People who have disabilities are not incompetent. If you are asked to help, ask how to help.
  27. Flatware is laid from the outside in, the utensil needed for each course being the most accessible. Spoons and knives go on the right because most people are right handed. Back in the Middle Ages – knives blade in – indicating goodwill knives blade out – at war with the neighbor. A warning indicating swift retaliation Desert utensils over the plate – spoon handle facing right and fork handle facing left. Fruit saucer to the left – not pictured Coffee or tea cup and saucer, if served with the meal, set to the right of the place setting with spoon behind the cup and handle at a 4:00 position. Glasses on the right – DRink (DR stands for drinks right ) Food is served from the left and cleared from the right. That is why glasses are on the right. Eating bread and butter – take some butter and place it on your butter plate Break off piece of bread or slice it Tear off a bite size piece, butter it and eat it American way of using knife and fork Cut with fork tines toward you. Cut meat. Place knife on the plate, not touching the tablecloth. Switch hands with meat on fork. Eat. European Same except you do not switch hands.
  28. Getting Seated Men should pull out a chair for a woman. However, the server most likely will pull the chair out for the woman. If you are with a group, follow the host/hostess lead. Sit when they sit. Napkin Use Meal begins when the host unfolds their napkin Place napkin on your lap. Fold dinner napkin in half. If you need to leave the table, place napkin on the chair indicating that you are returning. The host will signal the end of the meal by placing their napkin on the table. Follow by placing yours neatly to the left of the plate. Do not refold the napkin or wad it up. Ordering from the menu Ask the server about items you are uncertain about. Women are usually asked for their orders first. Do not order the most expensive item or two courses unless suggested by the host/hostess Minding your posture Sit up at the table. Do not support yourself with your forearms or elbows. Do not fidget at the table.