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Implement
business case
Plug and play concept
Projects
2
The Implement Consulting Group business case products
• As a customised service, Implement Consulting Group (Implement) ...
3
Competences needed to develop the business case
 Skills regarding solution design
 Understanding of core business area...
4
Business case – step by step
Purpose
Cost/benefit
Effects
Assumptions
Choice
of model
Business
case
We establish an over...
5
What is a business case?
• A business case is a description of the reasons for the project and the justification for und...
6
Change drives effect
KPI measurements support change
EFFECT
KPI
MEASUREMENT
P1
P2
P3
B2
B1
B3
Goal
Behaviour
Business
A ...
7
Behavioural impact is often a leading indicator for the business’
ability to realise the business impact in the future
B...
8
Kirkpatrick’s four levels of training evaluation
Reaction
Behaviour
Results
Learning
Does it make a difference to the bu...
9
Measurements keep focus on effect realisation by structuring
the effects in concrete measurable quantities
EFFECT
KPI
ME...
10
Use the business case to mark the effects and ownership
Measure
and
celebrate
Follow up
and monitor
effect
Ownership
Es...
11
Implement business case concept – plug and play
Method
• How to create a business case
Models
• Which model to choose
T...
12
Solution
• Purpose
• Users
• Stakeholders
• Solution
• Process
Consequences
• Financial
• Quantitative
• Risk
Follow-up...
13
Tools and models in the project
Effect is measuredDeliveries from projectProject descriptionDescription of idea
A Analy...
14
We suggest three standard models that can be customised
Suggested standard business case
models
• Based on the review o...
15
Selected models
Simple business case (Word)
Models
Purpose
• The simple business case model
is primarily used in public...
16
Selected models
Simple business case (Excel)
Models
Purpose
• The aim of the model is to
provide a simple business case...
17
Selected models
Business case (extended)
Purpose
• The aim of the model is to provide a
standard business case that can...
18
Selected models – specialised business cases
Government IT business case model
Purpose
• The purpose of the model is to...
19
Various tools are used in the development
and follow-up process
Selected tools
Business case canvas
Quantification and ...
20
Purpose, structure and learning objectives
PURPOSE
The purpose of the training is to allow the
participants to:
• Under...
21
Example of content
DAY 1
• Purpose of the business case
• Content and structure of the business
case
• Communicate the ...
22
Business case – get started the right way
For more information
Implement Consulting Group
Jesper Krøyer Lind
Email: jli...
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Business Case. Plug and Play Concept

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Develop an effective business case.

Is your new project worth the investment? With Implement Consulting Group's Business Case model, you get the platform for making a qualified decision.

In close collaboration with your project manager, we help collect and validate data and ensure that the business case model has the right scope and level of complexity for the project in question.

Published in: Business, Technology
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Business Case. Plug and Play Concept

  1. 1. Implement business case Plug and play concept Projects
  2. 2. 2 The Implement Consulting Group business case products • As a customised service, Implement Consulting Group (Implement) provides the talent to establish the business case for your company or organisation • The business case is established with the use of tools and methods developed by Implement • Typically, training of employees is not included Implement develops the business case for your company or organisation Implement co-creates the business case with you Training of the your employees • To acknowledge many companies’ and organisations’ desire to be able to have in- house expertise to develop and maintain business cases as an essential tool of strategic decision-making, Implement provides the service of co-creating the business case together with you to ensure learning and sustainable effect in your organisation • This includes a train-the-trainer concept • Implement has designed training sessions to ensure that the employees are capable of designing and maintaining business cases at all levels • The sessions can be implemented before the actual making of the business case, during the work or just as a general development of the competences in the organisation
  3. 3. 3 Competences needed to develop the business case  Skills regarding solution design  Understanding of core business areas  Involvement of key stakeholders  Establishment of measurable effects relevant to business areas  Driver of measurement systems  Data analysis – quantification of relevant data
  4. 4. 4 Business case – step by step Purpose Cost/benefit Effects Assumptions Choice of model Business case We establish an overview of the purpose of the project. We create the first overview of costs and benefits. Project owner must approve purpose and first draft of costs and benefits. Project owner must approve that the project realises these effects and the assumptions that form the basis of the business case. We break down effects into a hierarchical structure and put them on a timeline. We draw up the business case as an assumption diagram. We determine the strategy for realising the effects. We create the business case model.
  5. 5. 5 What is a business case? • A business case is a description of the reasons for the project and the justification for undertaking it. • The business case is based on the estimated costs and the expected outcome. What does the business case cover? All changes in the organisation in which the project is carried out. What is the business case used for? • To provide a baseline for decision-making processes. • To keep the project on track throughout the project’s life cycle in relation to the stipulated targets. Reduction in cost Increase in revenue Increase in productivity Business benefits Employee satisfaction Cooperation and network Leadership quality Human effects (behaviour)
  6. 6. 6 Change drives effect KPI measurements support change EFFECT KPI MEASUREMENT P1 P2 P3 B2 B1 B3 Goal Behaviour Business A consequential change in behaviour or the business of implementing a change. The defined measure for measuring the effect. It is possible to have multiple KPIs for a single effect and also have KPIs for both behavioural impact and business impact. The actual measurement for each KPI, i.e. reduction in employees by 10% per quarter. This is a concrete measurement carried out for a KPI called “less employees”.
  7. 7. 7 Behavioural impact is often a leading indicator for the business’ ability to realise the business impact in the future Business adaption over time Behavioural impact Business impact Reaction Learning Behaviour Results
  8. 8. 8 Kirkpatrick’s four levels of training evaluation Reaction Behaviour Results Learning Does it make a difference to the business (ROI)? Impact from training and new knowledge are reflected in the business’ performance and KPIs. Do they use it? The participant changes behaviour in the long run and adapts applied learning. Did they learn anything? New knowledge gained, but the participant only applies is for a short period of time and then returns to the old way of doing things. Are they satisfied? It was a good course, and it was nice to meet new colleagues from the organisation.
  9. 9. 9 Measurements keep focus on effect realisation by structuring the effects in concrete measurable quantities EFFECT KPI MEASUREMENT SYSTEM MEASURE TARGET Measurement system Source: http://www.businessballs.com/kirkpatricklearningevaluationmodel.htm Area: Describe the KPIs within a given area, i.e. reduction of waste in a given process. Measure: What is being measured? I.e. saved time in a given process. Definition: Description of the measure – What is included in the measure? Reporting: Frequency, data requirements and format. How often do we report, which data do we need for reporting (KPI), and what is the reporting format (PowerPoint, Excel, Word etc.)? Organisation and responsibility: Who is responsible for communicating the results to the organisation, and who is responsible for the quality of the results? Communication and follow-up: How do we report the results to the organisation and follow up on the results? Monthly follow-up through a visual effect board? Business perspective: How does the business gain from this KPI?
  10. 10. 10 Use the business case to mark the effects and ownership Measure and celebrate Follow up and monitor effect Ownership Establish business case Constantfocusongoal Buildstrongbusinesscase 19 Visual Impact Scoreboard OBJECTIVES IMPACT MEASUREMENT Project benefit structure Project objectives KPI/ measure Base- line Target Date: Date: Date: Date: Date: (closure) Overall objective ROIC 10 11 Business Impacts: Financial performance KPI A 95 102 Customer performance KPI B 23 38 Process Performance KPI C 92 98 Behaviour Impacts: Key practice 1 KPI E Observations and trends: Key practice 2 KPI F Capability 1 KPI G Capability 2 KPI H XXX P1 P2 P4 B2B1 B4 B3 Business/Performance Behavior/Capability
  11. 11. 11 Implement business case concept – plug and play Method • How to create a business case Models • Which model to choose Training • Introduction to methods, models and tools • Hands-on experience Tools • Effect board • Estimation Plug and play business case
  12. 12. 12 Solution • Purpose • Users • Stakeholders • Solution • Process Consequences • Financial • Quantitative • Risk Follow-up • Risk management • Benefit realisation plan • Key indicators (KPI) Sustainment • Project manager • Steering committee • Milestone plan • Business change manager Models Tools • Stakeholder map • The grid • DuPont model Tools • Risk matrix • KPI chart • Effect board – impact case What does the solution look like? Is the investment sound? How do we measure the benefits? Who is responsible and accountable? Iterative process to develop the most solid business case Business case Method
  13. 13. 13 Tools and models in the project Effect is measuredDeliveries from projectProject descriptionDescription of idea A Analysis Implementation EvaluationIdea Results Time Benefit (+) Cost (-) Effect/ benefit Impact case (effect board) The impact case is used to communicate and monitor the primary effects between management and project. (Measuring system) Method
  14. 14. 14 We suggest three standard models that can be customised Suggested standard business case models • Based on the review of the business case model, three Implement business case formats are suggested as standard and another business case model for specialised use, e.g. the Danish Government’s IT project business case. Standard BC models Customisation Customer BC model From standard models to customised business cases The standard business case models can be customised to fit the clients’ needs • The suggested standard or specialised business case models should be customised to fit the clients’ needs. • To support this business case, examples should be enclosed together with the business case templates. Suggested standard business cases Models
  15. 15. 15 Selected models Simple business case (Word) Models Purpose • The simple business case model is primarily used in public projects • The aim of the model is to provide a simple business case model for projects and outline the minimum requirements. • The model is easy to use, and the resources required are foreseeable.
  16. 16. 16 Selected models Simple business case (Excel) Models Purpose • The aim of the model is to provide a simple business case model to use in the proposal phase or during the first strategy phase based on some high-level assumptions. • The model is simple and easy to use with high flexibility.
  17. 17. 17 Selected models Business case (extended) Purpose • The aim of the model is to provide a standard business case that can be applied to several cases with specific assumptions. • The model is flexible, but the user needs to spend some time on understanding the different sheets and functionalities. Models
  18. 18. 18 Selected models – specialised business cases Government IT business case model Purpose • The purpose of the model is to ensure a strong basis for decision-making and strengthen the resource control of IT projects. • Standardised assumptions and reporting ensure transparency across IT projects as well as a high consistency level. Models
  19. 19. 19 Various tools are used in the development and follow-up process Selected tools Business case canvas Quantification and traceability map DuPont model Effect hierarchy Effect measurements Selected tools for business development and follow-up • Various tools are used to facilitate and structure the development of the business case, e.g. business model canvas and the DuPont model • Other tools are used to follow the effects and measurements and follow e.g. the effect hierachy and effect measurements Tools
  20. 20. 20 Purpose, structure and learning objectives PURPOSE The purpose of the training is to allow the participants to: • Understand a business case • Develop the business case • Communicate the business case STRUCTURE The training is structured around: • Theory with home assignments • A follow-up day with focus on the home assignments and practical tools to allow the participants to work with business cases in their own organisation LEARNING OBJECTIVES The learning objectives for the participants are to: • Understand the rationale of a business case • Know the content of a business case • Be able to develop a business case • Communicate the content of the business case • Know the relevance of business cases in their organisation and project governance • Distinguish different types of business cases from each other Effect The effect of the training is: • The client has a team of employees who are able to create a business case and are able to use it to communicate and visualise the effect of the initiatives within the business case. Training
  21. 21. 21 Example of content DAY 1 • Purpose of the business case • Content and structure of the business case • Communicate the business case • Background and goal hierarchy • Cost/benefit analysis • Business and behavioural benefits and effects • Communication HOME ASSIGNMENT • Participants create their own business case • Effect board • Sparring with buddy from own organisation DAY 2 • Presentation and evaluation of home assignment • Set up the goal hierarchy • Use a business case model to input and track effect • Discussion around when a business case is relevant in the participant’s own organisation The effect of the training is: • Understanding and gaining an insight into the business case structure and content • Becoming competent at creating business cases in the clients’ own templates • Understanding the connection between effects of the initiatives and the business case • The ability to use the business case: – As a basis for decisions – For communication and visualising the effects – As a tool for stakeholder management Training
  22. 22. 22 Business case – get started the right way For more information Implement Consulting Group Jesper Krøyer Lind Email: jli@implement.dk Mobile:+45 3085 8002 Learn more about Implement’s Business Case model and getting the platform for making a qualified decision.

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