What you’ll ﬁnd inside:
Begin your work trade
#ChangeMakers in the
Twin Cities and 85
Impact Hubs globally
with over 13,000
Co-Creating Radically Better World for All
1. What is Impact Hub MSP?
2. Who is Impact Hub MSP and what is membership?
3. What does a member host do?
4. How we deﬁne entrepreneurship & social enterprise
5. Ownership vs. oversight
6. Minimum Expectations
7. Getting Oriented: Your work trade checklist
Impact Hub MSP is…
A coworking and event space dedicated to making the
world a better place for all.
At its core Impact Hub MSP is a platform, a resource and,
above all, a community that exists for and because of you.
As active members of the community, it is important that
we understand that it is our collective responsibility to
maintain, advance and grow the following basic
We believe all voices and perspectives
must be invited to the conversation in
order to create a thriving and resilient
We honor each other’s special gifts and
differences and keep sacred our physical
and emotional space.
We value the opportunity to give to our
community and receive from it.
We do what we say we will do. We may
have different approaches, but we share
an underlying positive intention and set
We believe creative cooperation and
collaboration are key to innovative
solutions and place making.
We invite the whole person into our
space and create a supportive
environment that allows our true selves
curating experiences that
cultivating peer learning and
connecting to a global
network of change makers
building an inspiring, state
of the art space for
Our mission is to
impact in the
Twin Cities by…
Who is Impact Hub
The people who cowork at IHub are a self selecting group of
people who want to be connected to other professionals that
care about making the world a better place.
You’re probably going to get asked, “Is IHub a coworking space like
The answer is yes and no. We are a physical space where people
can attend events and cowork. But in reality, we see our selves more
as a community and a movement than as a physical space.
As part of a global network of 82 Hubs with over 13,000 members
and counting, we are working towards co-creating a better world that
works for all. Hubs do this by offering ﬂexible membership of highly
resourced places for innovators to access space, connections,
knowledge and investment.
We believe that ordinary people can create extraordinary impact
we are entrepreneurs,
creatives, activists, artists,
leaders, disrupters, thinkers,
makers, and doers
MEMBERSHIPWhat’s Included Plug-In Cowork
Connect Launch Scale Thrive
Coworking Hours per month 5 35 100 Full Access
Conference Room Hours 0 8 16 32
Wi-Fi, coffee & tea
Free/Discounted events &
Access to 80+ Hubs around the
Discounted meeting room &
workshop room rental
Access to our Mentor’s Circle
Guest Day Pass
Add up to 2 team members for
$75 a month
Free Mailbox Rental*
$25 $55 $145 $235
Student membership: 30% off (minimum commitment of 4 months)
*Mailbox available for $10/ month for Launch and Scale Members
A member host is a
leader in our community
Our members and hosts want to be connected
to other people that are purpose driven. You
are at the center of that connectivity.
Although each host may have different roles or projects that drive
the work that is done, a core function for all team members is
hosting our space.
That means making members, visitors, donors, and sponsors feel
welcome, ensuring they have a clean, inspiring space to
collaborate in, and facilitating connections between them to
How do you do that?
Get to know the members of your community. They have
a lot to give to you just as you have a lot to give to them.
1. Welcome people when they enter the space and introduce
2. Ask them their name and if their a member. Don’t be shy if you’ve
forgotten someone’s name. You will meet a lot of people, so take
some time early on to ﬁgure out what system works best for you for
3. Asks guests to sign in and enter into the web form all members
when they come in the door.
4. Offer them coffee/water; ask what they’re working on or if they
5. Take a moment to get to know them more personally by asking to
do a #HumansofImpactHub piece on them.
Deﬁning a few
commonly used terms
Coworking is a style of work that involves a shared working environment,
often an ofﬁce, and independent activity. Unlike in a typical ofﬁce
environment, those coworking are usually not employed by the same
Communities of Practice (CoP): groups of people who come together for
panels, round table discussions, pitch practice, or other events who are all
passionate about a speciﬁc topic with a speciﬁc interest in “doing” not just
talking about the issues. (More on our CoPs to come)
Impact Investing: an investment approach intentionally seeking to create
both positive ﬁnancial return as well as positive social or environmental
impact that is actively measured
Co-creation: the coming together of people, places, or organizations to
collaboratively design solutions, products, or space.
This type of work jargon heavy and buzzword
infused. Here are a few commonly used words
and their definitions in our context.
Words like social entrepreneurship and social enterprise get thrown around a
lot in our ofﬁce. We typically subscribe to the above criteria talking about
However, we try to be as inclusive as possible in all of our language. An
alternative deﬁnition of a social enterprise is a business or nonproﬁt that
wants to make the world a better place and measures how well they do that.
Entrepreneurs are often deﬁned as people who start new businesses with the
goal of making money. However, more recent connotations of the word
expand far beyond this narrow vision.
Activist, artists, creatives, millennials, and others are using the term much
more loosely to refer to someone who is solving a perceived gap (virtual,
physical, or cultural) in services and products or problem in their community.
A social enterprise is a for-proﬁt, non-proﬁt, or
hybrid business model that applies commercial
strategies to maximize improvements in human
and environmental well-being.
Our goal is give you the opportunity to leave your mark
and help us meet our goals, while adding value to your
personal and professional interests/goals/motivations.
Like all new organizations, there is a lot that needs to be done to
make sure we meet our daily, weekly, and monthly goals for
operations and growth. Your work adds value by helping us meet
these goals as we are highly dependent upon the collaborative effort
of the host team.
With that, we want to create an environment where you are given
adequate oversight and support to complete your projects in addition
to the ownership to innovate, create, and improve our systems and
We want you get get something out of this experience. If you like to
take initiative, this is a great opportunity for you to help us innovate.
Once hosting and your speciﬁc project are completed, you’re invited
to plan new events, pitch your ideas to us, or propose alternative
activities to help us grow and better serve our community.
As a work trade member, there are a few
expectations we have during your tenure at IHub.
1. Uphold the values and principals of IHub while you are on Hub time
AND while you are doing personal work within our space.
2. Check in with team leadership weekly. This is an opportunity for you
to discuss your project progress and personal experience. We value
feedback and want to make sure you have a chance to give it.
3. Be realistic about your time management for your projects. If you
suspect you will not be able to complete a project by the requested
due date, tell the leadership team immediately. We’d rather know
early and assist than get caught in a pinch later.
4. You are invited, yet not required, to attend at least one Host Team
meeting a month. This meeting is an opportunity for hosts to
connect, reﬂect, and innovate their own experience in addition to the
member experience and physical space.
5. Log your volunteer hours in TrackItForward (directions in your email).
6. Give as much notice as possible if you are not going to complete a
shift or need to reschedule your shift.
*Full outline of expectations are in your work trade agreement to be signed prior to starting your position.
Use this checklist to take the next steps in
getting oriented to the Host Team.
Read: Community Hosting Chapter 3 found in the How to Hub Binder
Take a proﬁle picture and ﬁll out your passion statement for the
Get access to the Google Folder and/or How to Hub Binder
Set up a time to meet with Danielle or Marika
Articulate goals, expectations, and projects
Set up a schedule for when you will be at the Hub
Read the how-to guides that are relevant to your projects
Review the New Hubber Info page.
Meet your fellow Hosts
You’re a bonaﬁde Hubber. Let’s get to work!