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Onboarding Hosts Impact Hub MSP


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Our guide to becoming a member host or word trade member

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Onboarding Hosts Impact Hub MSP

  1. 1. Work  Trade  Onboarding
  2. 2. What you’ll find inside: GET STARTED Begin your work trade 40+ local #ChangeMakers in the Twin Cities and 85 Impact Hubs globally with over 13,000 Hubbers. Co-Creating Radically Better World for All 1. What is Impact Hub MSP? 2. Who is Impact Hub MSP and what is membership? 3. What does a member host do? 4. How we define entrepreneurship & social enterprise 5. Ownership vs. oversight 6. Minimum Expectations 7. Getting Oriented: Your work trade checklist
  3. 3. Impact Hub MSP is… A coworking and event space dedicated to making the world a better place for all. At its core Impact Hub MSP is a platform, a resource and, above all, a community that exists for and because of you. As active members of the community, it is important that we understand that it is our collective responsibility to maintain, advance and grow the following basic principles/values:
  4. 4. RADICAL INCLUSIVITY We believe all voices and perspectives must be invited to the conversation in order to create a thriving and resilient community. RESPECT We honor each other’s special gifts and differences and keep sacred our physical and emotional space. RECIPROCITY We value the opportunity to give to our community and receive from it. TRUST We do what we say we will do. We may have different approaches, but we share an underlying positive intention and set of values. COLLABORATION We believe creative cooperation and collaboration are key to innovative solutions and place making. AUTHENTICITY We invite the whole person into our space and create a supportive environment that allows our true selves to emerge. CORE VALUES
  5. 5. curating experiences that activate economic participation cultivating peer learning and industry-to-industry collaboration connecting to a global network of change makers building an inspiring, state of the art space for innovators and entrepreneurs Our mission is to accelerate social impact in the Twin Cities by… 1 2 3 4 Our Mission
  6. 6. Who is Impact Hub (IHub)? The people who cowork at IHub are a self selecting group of people who want to be connected to other professionals that care about making the world a better place. You’re probably going to get asked, “Is IHub a coworking space like CoCo?” The answer is yes and no. We are a physical space where people can attend events and cowork. But in reality, we see our selves more as a community and a movement than as a physical space. As part of a global network of 82 Hubs with over 13,000 members and counting, we are working towards co-creating a better world that works for all. Hubs do this by offering flexible membership of highly resourced places for innovators to access space, connections, knowledge and investment. We believe that ordinary people can create extraordinary impact together.
  7. 7. we are entrepreneurs, creatives, activists, artists, innovators, professionals, advisors, campaigners, investors, students, executives, intrapreneurs, leaders, disrupters, thinkers, makers, and doers
  8. 8. MEMBERSHIPWhat’s Included Plug-In Cowork Connect Launch Scale Thrive Coworking Hours per month 5 35 100 Full Access Conference Room Hours 0 8 16 32 Wi-Fi, coffee & tea Free/Discounted events & learning opportunities Access to 80+ Hubs around the world Discounted meeting room & workshop room rental Access to our Mentor’s Circle Guest Day Pass Free Printing Add up to 2 team members for $75 a month Free Mailbox Rental* Monthly Fee $25 $55 $145 $235 Student membership: 30% off (minimum commitment of 4 months) *Mailbox available for $10/ month for Launch and Scale Members
  9. 9. A member host is a leader in our community Our members and hosts want to be connected to other people that are purpose driven. You are at the center of that connectivity. Although each host may have different roles or projects that drive the work that is done, a core function for all team members is hosting our space. That means making members, visitors, donors, and sponsors feel welcome, ensuring they have a clean, inspiring space to collaborate in, and facilitating connections between them to activate learning.
  10. 10. How do you do that? Get to know the members of your community. They have a lot to give to you just as you have a lot to give to them. 1. Welcome people when they enter the space and introduce yourself. 2. Ask them their name and if their a member. Don’t be shy if you’ve forgotten someone’s name. You will meet a lot of people, so take some time early on to figure out what system works best for you for remembering names. 3. Asks guests to sign in and enter into the web form all members when they come in the door. 4. Offer them coffee/water; ask what they’re working on or if they need anything. 5. Take a moment to get to know them more personally by asking to do a #HumansofImpactHub piece on them.
  11. 11. Defining a few commonly used terms Coworking is a style of work that involves a shared working environment, often an office, and independent activity. Unlike in a typical office environment, those coworking are usually not employed by the same organization. Communities of Practice (CoP): groups of people who come together for panels, round table discussions, pitch practice, or other events who are all passionate about a specific topic with a specific interest in “doing” not just talking about the issues. (More on our CoPs to come) Impact Investing: an investment approach intentionally seeking to create both positive financial return as well as positive social or environmental impact that is actively measured Co-creation: the coming together of people, places, or organizations to collaboratively design solutions, products, or space. This type of work jargon heavy and buzzword infused. Here are a few commonly used words and their definitions in our context.
  12. 12. Entrepreneurship & Social Enterprise Words like social entrepreneurship and social enterprise get thrown around a lot in our office. We typically subscribe to the above criteria talking about social enterprise. However, we try to be as inclusive as possible in all of our language. An alternative definition of a social enterprise is a business or nonprofit that wants to make the world a better place and measures how well they do that. Entrepreneurs are often defined as people who start new businesses with the goal of making money. However, more recent connotations of the word expand far beyond this narrow vision. Activist, artists, creatives, millennials, and others are using the term much more loosely to refer to someone who is solving a perceived gap (virtual, physical, or cultural) in services and products or problem in their community. A social enterprise is a for-profit, non-profit, or hybrid business model that applies commercial strategies to maximize improvements in human and environmental well-being.
  13. 13. Ownership vs. Oversight Our goal is give you the opportunity to leave your mark and help us meet our goals, while adding value to your personal and professional interests/goals/motivations. Like all new organizations, there is a lot that needs to be done to make sure we meet our daily, weekly, and monthly goals for operations and growth. Your work adds value by helping us meet these goals as we are highly dependent upon the collaborative effort of the host team. With that, we want to create an environment where you are given adequate oversight and support to complete your projects in addition to the ownership to innovate, create, and improve our systems and offerings. We want you get get something out of this experience. If you like to take initiative, this is a great opportunity for you to help us innovate. Once hosting and your specific project are completed, you’re invited to plan new events, pitch your ideas to us, or propose alternative activities to help us grow and better serve our community.
  14. 14. Minimum Expectations* As a work trade member, there are a few expectations we have during your tenure at IHub. 1. Uphold the values and principals of IHub while you are on Hub time AND while you are doing personal work within our space. 2. Check in with team leadership weekly. This is an opportunity for you to discuss your project progress and personal experience. We value feedback and want to make sure you have a chance to give it. 3. Be realistic about your time management for your projects. If you suspect you will not be able to complete a project by the requested due date, tell the leadership team immediately. We’d rather know early and assist than get caught in a pinch later. 4. You are invited, yet not required, to attend at least one Host Team meeting a month. This meeting is an opportunity for hosts to connect, reflect, and innovate their own experience in addition to the member experience and physical space. 5. Log your volunteer hours in TrackItForward (directions in your email). 6. Give as much notice as possible if you are not going to complete a shift or need to reschedule your shift. *Full outline of expectations are in your work trade agreement to be signed prior to starting your position.
  15. 15. Next Steps Use this checklist to take the next steps in getting oriented to the Host Team. Read: Community Hosting Chapter 3 found in the How to Hub Binder Take a profile picture and fill out your passion statement for the member wall Get access to the Google Folder and/or How to Hub Binder Set up a time to meet with Danielle or Marika Articulate goals, expectations, and projects Set up a schedule for when you will be at the Hub Read the how-to guides that are relevant to your projects Review the New Hubber Info page. Meet your fellow Hosts You’re a bonafide Hubber. Let’s get to work!