E Quality Portfolio


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E Quality Portfolio

  1. 1. Every Trainee Matters / 2010-1-ROI-LE004-0677111 Every Trainee Matters eQuality Portfolio Prague, 21th – 22th June 2012 Leonardo Da Vinci - PartnershipGeorge Stefas Strategic Management
  2. 2. Every Trainee Matters / 2010-1-ROI-LE004-0677111Content 1.eQuality Portfolio – Application Form 3.Known methodo- logies 2.eQuality + 4.Statistics + How to Conclusions measure
  3. 3. Every Trainee Matters / 2010-1-ROI-LE004-0677111eQuality PortfolioAccording to the stated in the Application Form • Development of an eQuality Portfolio: “Includes tools & procedures for self-evaluation, for implementing quality in VET” Evaluate: • Quality of the Portfolio • Degree of satisfaction of the beneficiaries
  4. 4. Every Trainee Matters / 2010-1-ROI-LE004-0677111eQuality Portfolio 2nd axis 3rd axis 4th axis 1st axis • ePlatform • ePlatform • Evaluation • Final - functionality Quizzes Questionnai Evaluation - courses res Questionnai res (report)
  5. 5. Every Trainee Matters / 2010-1-ROI-LE004-0677111eQualityDefinition • “the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs”* • Another dimension of quality emanates from the teacher’s expectations of course quality as the alignment of teaching tasks, learning activities, and assessment as well as reported levels of student satisfaction * ISO 8402-1986 standard
  6. 6. Every Trainee Matters / 2010-1-ROI-LE004-0677111eQualityHow to measure it… • The evaluation areas that need to be examined for the evaluation of the quality of a training programme are: – Material content Knowledge – Structure /Virtual Environment of quality – Communication cooperation and interactivity – Student Assessment – Flexibility and Adaptability Analysis – Support and Quality Experience criticism of Competence of quality – Staff qualifications and expertise quality – Vision and institutional leadership – Recourse allocation Design of quality
  7. 7. Every Trainee Matters / 2010-1-ROI-LE004-0677111Model + Methodology Kirkpatrick’s Four Levels of Learning Evaluation EFQM (European Foundation for Quality Management) Model EFQUEL (European Foundation for quality in e-learning) Model Open e-Quality learning standards
  8. 8. Every Trainee Matters / 2010-1-ROI-LE004-0677111Kirkpatrick’s Four Levels of LearningEvaluation • A sequence of ways to evaluate training programs: – As you proceed through each level, the evaluation becomes more difficult, requires more time and provides more information • The four levels of Kirkpatricks evaluation model essentially measure: 1. Reaction - what participants thought and felt about the training (satisfaction; "smile sheets“) 2. Learning - the resulting increase in knowledge and/or skills, and change in attitudes 3. Behavior - transfer of knowledge, skills, and/or attitudes from classroom to the job (change in job behavior due to training program) 4. Results - the final results that occurred because of attendance and participation in a training program (can be monetary, performance- based, etc.)
  9. 9. Every Trainee Matters / 2010-1-ROI-LE004-0677111Kirkpatrick’s evaluationDiagram Evaluation of results (transfer or impact to society) Evaluation of behavior (transfer of learning to workplace) Evaluation of learning (knowledge or skills acquired) Evaluation of reaction (satisfaction or happiness)
  10. 10. Every Trainee Matters / 2010-1-ROI-LE004-0677111EFQM Model(European Foundation for Quality Management) • A model of comprehensive quality management, 1991, popular in Europe • Assessment of performance & progress and helps organizations in continuous improvement activities • Advantage: – Direct relation to the European context – Focuses on the defined objectives • 9 Criteria: – 5 Enablers: what an organisation does – 4 Results: what an organisation achieves Enablers cause Results and Results improve Enablers
  11. 11. Every Trainee Matters / 2010-1-ROI-LE004-0677111The EFQM ModelDiagram
  12. 12. Every Trainee Matters / 2010-1-ROI-LE004-0677111EFQUEL Model(European Foundation for quality in e-learning) • Main Phases for the implementation of eQuality Platform: – Managing & Implementing e-Quality – Vision & Strategy planning – Encouraging individual & organisational learning through e-Quality • Each phase has 5 stages: – Not yet started – Early stages/ Awareness – Developing/Commitment – Established – Embedded/Advanced
  13. 13. Every Trainee Matters / 2010-1-ROI-LE004-0677111The EFQUEL ModelDiagram 2. Vision and Strategy planning 1. Managing and Implementing e-Quality 1.1 e-Quality 2.1 Clarity of vision learning through eQuality 3. Encouraging individual and organisational 3.1 Managing staff platform for the development competencies implementation of eQuality within the development with ICT organisation 1.2 e-Quality strategy 3.2 Recording planning and 2.2 Integration of individual progress implementation eQuality strategy in and achievement other strategic plans with ICT 1.3 Partnerships 2.3 Strategic 3.3 Sharing 1.4 Monitoring and management of knowledge across reviewing eQuality within the groups and implementation organisation communities with ICT 1.5 Sustainability and return on investment
  14. 14. Every Trainee Matters / 2010-1-ROI-LE004-0677111Open e-Quality learning standards • Open e-Quality Learning standards developed by Learning Innovations Forum d’Innovationsd’Apprentissage (LIfIA) in the Americas and the European Institute for E-Learning (EIfEL) in the EU • e-Quality standards describe the learning objectives in terms of knowledge and skills gained after this training process • Blended learning: – The student / learner acquire specific content skills and knowledge – The student / learner acquire learning skills – Self-directed learning management – The student is awarded course credits/credentials – The learner gains an adequate Return on Investment (RoI)
  15. 15. Every Trainee Matters / 2010-1-ROI-LE004-0677111 • Measureable intended learning outcomes • Accurate curriculum content • Adaptable teaching / learning material for learners needs • Clear product / service information for potential students • Use of appropriate Learning technologies
  16. 16. Every Trainee Matters / 2010-1-ROI-LE004-0677111Effectiveness of the elearning processPlatform Quizzes – participants scores Organization Overall grades of all participants ExpertOnes S.A. 68.84 FCIP-GIP de Bourgogne 69.84 Future-NGO 54.60 CVT-SBIE 58.79 SWSPiZ 58.40 IELM 74.21 * ITC N.A.
  17. 17. Every Trainee Matters / 2010-1-ROI-LE004-0677111Evaluation of the training processEvaluation Questionnaires – participants view of the training process • 84% are satisfied with the elearning tools used • 99% rated above average of the instructor’s knowledge of the subject matter • 93% declared that the trainers were able to relate the knowledge of the training material to real world experiences and situations • 96% of them rated their performance of the instructor above average • 72% rated good the clarity of the training content • 78% acknowledged that this training helped them increase their knowledge and skills • 75% of participants estimated that their participation in the training programme, will have a positive impact on their job effectiveness • 69% of the stakeholders estimated that their participation in this training programme will affect positively their career potential • Despite the fact that almost 84% of the respondents rated the learning effectiveness of this training programme positively, only 5% estimated that this training approach was extremely effective. This fact indicates that the training programme should have implemented more activities or maybe conducted in a longer time period. • 84% stated that there were satisfied with this training
  18. 18. Every Trainee Matters / 2010-1-ROI-LE004-0677111Conclusions • The tools and methodologies implemented were sufficient in measuring the qualitative aspects of the training programme • ePlatform developed under the elearning Quality models and standards used at worldwide level • The results demonstrating that the learners’ comprehension (quizzes) was above average, thus achieving the main learning objective: the comprehension of the learning material • The results evaluating quantitative and qualitative aspects of the training by the trainees demonstrated that overall was qualitative and successful – The learners estimated that they had gained new knowledge from the learning programme and the majority of them were eager to recommend this training approach to other individuals. • Through the results the training process, the Portfolio, the training material, the ePlatform can all be improved under the quality perspective.