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Ux for flight booking agents

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With modern day technology available, it is a little unbelievable to see how efficiency is lacking in age-old systems of customer service agents. Especially when it comes to online services. The agent using these systems are mostly the millennials and are used to well-designed experiences in the personal products they use in their everyday life. But when it came to their workplace, they were faced with the legacy systems created way back in time. We got the opportunity to of creating an all new user experience for the customer service agents for an esteemed flight services provider’s customer agent portal.

The use case was of service agents coordinating with a customer on a telephonic call while simultaneously looking up the best suited flying options based on their state requirements. They would then have to provide these options to the customers and help them make a decision before going ahead with making the bookings for them. Using UX as the crux, the visual design of the pages would help the agents in processing large sets of data conveniently, and be able to process the information significantly faster.

So, why don’t you take a flight?

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Ux for flight booking agents

  1. 1. UX FOR FLIGHT BOOKING AGENTS Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. A new take on the legacy platforms that the customer service agents deal with daily.
  2. 2. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. SORTING COMPLEXITY With modern day technology available, it is a little unbelievable to see how efficiency is lacking in age-old systems of customer service agents. Especially when it comes to online services. The agent using these systems are mostly the millennials and are used to well- designed experiences in the personal products they use in their everyday life. But when it came to their workplace, they were faced with the legacy systems created way back in time. We got the opportunity to of creating an all new user experience for the customer service agents for an esteemed flight services provider’s customer agent portal. The use case was of service agents coordinating with a customer on a telephonic call while simultaneously looking up the best suited flying options based on their state requirements. They would then have to provide these options to the customers and help them make a decision before going ahead with making the bookings for them. Using UX as the crux, the visual design of the pages would help the agents in processing large sets of data conveniently, and be able to process the information significantly faster. So, why don’t you take a flight? Timeline 2016 Domain Travel Role UX Design, UI Design and Development
  3. 3. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. KEY SCREENS ANALYSIS
  4. 4. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. HIGHLIGHTS OF THE IMPROVED DESIGN
  5. 5. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. HIGHLIGHTS OF THE IMPROVED DESIGN
  6. 6. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. HIGHLIGHTS OF THE IMPROVED DESIGN
  7. 7. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. HIGHLIGHTS OF THE IMPROVED DESIGN
  8. 8. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. Ticketing done in a jiffy To give the best and quickest experience to their customer, flight booking agents need the right choices to suggest in front of them. The new platform makes booking faster, provides crisp information and lower cost projection first, getting rid of the step by step wizard.
  9. 9. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. More stamps on the passport, more ways of making a booking Travel has just been made simpler. The biggest glitch that you face when planning is ticketing and the new interface for customer booking agents opens up a whole new method of convenient books on a call for the traveler! THE RESULT Imaginea helps companies drive innovation through disruptive technologies that capture new opportunities in the marketplace. We can engage at any stage of the process, from consulting and ideation, through product development and implementation. ABOUT IMAGINEA Write to us at connect@imaginea.com GET IN TOUCH
  10. 10. Pramati’s M&A’s of leading products Innovation enablement Serving over 200 product companies Agile methodology User-centric design Serving from 5 global locations Products built from conception-code-cash Unique products & services 1300+ engineers About Imaginea Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  11. 11. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. Designing for Micro-Moments: Why Customer Experience should Drive your Product Strategy? WEBINAR Thursday, November 2 10:00 AM PST Living in the moment is passé. We now live in ‘micro-moments’. Those acute moments when customers instinctively reach out to their ubiquitous digital devices to achieve a specific need—be it learning a recipe or comparing hotel prices or browsing for a new Wi-Fi plan. These micro-moments shape preferences and assist in decision-making. REGISTER NOW
  12. 12. Disclaimer This document may contain forward-looking statements concerning products and strategies. These statements are based on management's current expectations and actual results may differ materially from those projected, as a result of certain risks, uncertainties and assumptions, including but not limited to: the growth of the markets addressed by our products and our customers' products, the demand for and market acceptance of our products; our ability to successfully compete in the markets in which we do business; our ability to successfully address the cost structure of our offerings; the ability to develop and implement new technologies and to obtain protection for the related intellectual property; and our ability to realize financial and strategic benefits of past and future transactions. These forward-looking statements are made only as of the date indicated, and the company disclaims any obligation to update or revise the information contained in any forward-looking statements, whether as a result of new information, future events or otherwise. All Trademarks and other registered marks belong to their respective owners. Copyright © 2017, Imaginea Technologies, Inc. and/or its affiliates. All rights reserved. Credits Images under Creative Commons Zero license. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.

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