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AI chatbot for business

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AI chatbot helps businesses enhance customer experience. They have become a vital tool for businesses to assist and automate tasks and increase business productivity with human like interactions.

To know more on creating AI chatbot for businesses that is transforming healthcare, airlines, insurance, banking and other industries, click here and listen to our webinar on How to Create and nurture AI Chatbot for business :
https://www.imaginea.com/creating-and-nurturing-business-sensitive-bots/

You could also write to us at connect@imaginea.com to know more about How to create AI chatbot for business and benefits of AI Chatbot for Business

Published in: Technology

AI chatbot for business

  1. 1. CREATING AND NURTURING BUSINESS SENSITIVE BOTS 1 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. www.imaginea.com
  2. 2. 1980s: PC  Desktop 1990s: Internet  Search  Users visit websites 2000s: Mobile  Social  Users download apps from App Stores The future: Conversations  Bots and agents  Exposure of products and services through messaging platforms  Reaching customers anywhere, on any platform 2 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  3. 3. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.3
  4. 4. Introducing ‘Business Sensitive Bots’ 4 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. Bots today are prevalent Business Sensitive Bots are imminent Building blocks will be different
  5. 5. Chatbots will fundamentally revolutionize how computing is experienced by everybody. - Microsoft CEO, Satya Nadella “ ” 5 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  6. 6. ‘Conversations as a platform’ ecosystem 6 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. Business bots on the rise Knowledge Cloud Cognitive Services Bot FrameworkCloud Intranet, Internet, database, reports Sentiment, LUIS, Translation Conversational agents, connectors Azure, AWS, Google Cloud
  7. 7. Bots today converse like humans Vision Speech Language Knowledge Search Computer Vision Face Emotion Video Content Moderator Speaker Recognition Speech Engine Translation Services Text Analytics Speller Web Language Model Linguistic Analytics NLP Academic Knowledge Entity Linking Service Knowledge Exploration Recommendations Web Search API Image Search API Video Search API Auto Suggest API 7 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  8. 8. Businesses need bots that don’t just converse, but also drive business results. 8 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  9. 9. Hi, I met with an accident. Need to file a claim. INSURANCE CHATBOT Let me schedule an inspection. Based on your current location, there are two approved autoshops within 5 miles of you. Which would you prefer? StarAuto Carz Carz I will ask Carz to reach the spot within 30 minutes. Business Sensitive Bots INSURANCE BOT Hi, I met with an accident. Need to file a claim. INSURANCE CHATBOT Carz will reach the spot within 30 minutes to assist you.  Historical data analytics to analyze the vendors – service excellence, cost, timeliness, etc.  AI-powered recommendation engine recommends Carz  10% savings in repair cost, better service Thanks 9 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  10. 10. Hi, I’m delayed. Can you reschedule my flight to the next available one? AIRLINE CHATBOT No problem Sara. The next flight is tomorrow at 9:00 AM. Can I reschedule? Yes pls There is a $40 charge for flight change. Please select a payment option Registered payment PayPal Credit Card Registered payment Hi, I’m delayed. Can you reschedule my flight to the next available one? AIRLINE CHATBOT The next flight is tomorrow at 9:00 AM. There is a $40 charge for flight change. Can I reschedule? Yes pls I can book Wellington Hotel for your stay tonight at 30% discount. Would you like to take it? Business Sensitive Bots AIRLINE BOT  AI-powered predictive engine understands that you are travelling, and would need a stay for tonight  Bot-to-bot conversation with partner network hotel for availability and discounts  Earns 5% commission, happy customer Yes pls 10 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  11. 11. Hi, I am looking for a new credit card. BANKING CHATBOT Fill out the following form. We will take upto 5-7 days to process your request. Yes BANKING CHATBOT Hi Rob, I have a credit card offer that provides 10% discount on most flight bookings. Would you like to take it? Please confirm the details below Account No: APX35948529 Enter your OTP: **** Enter You will receive your card in 3 days Business Sensitive Bots BANKING BOT  ML-based engine understands that Rob is likely to buy a new credit card and that he travels frequently  Recommendation engine provides a custom discount  Contextual selling at its best 11 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  12. 12. What does it take to build? Business Sensitive Bot Services need to be integrated to provide business outcome A framework that can provide out-of-the-box features for agility Taking into consideration all aspects of end-to-end service BOT FRAMEWORK DOMAIN EXPERTISE Cognitive capability Inference orchestration Customer experience map 12 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  13. 13. Let’s make it easy for you Business Sensitive Bot BOT Framework Inference Framework Domain + Product Engineering Services Business Sensitive Bot + + = 13 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  14. 14. Welcome to our world of Business Sensitive Bots! 14 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  15. 15. Bots that take action POWERED BY IMAGINEA INFERENCE FRAMEWORK BOT FRAMEWORK INFERENCE FRAMEWORK Initiates proactive conversations Tailored decision making Knowledge beyond business Contextual and personalized behavior + 15 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  16. 16. Traditional architecture with a bot 16 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  17. 17. The building blocks Bot Framework Lob App Fabric Micro Sites .com site/s Inference Framework Enterprise Services Cognitive Services Machine Learning Business Models Enterprise Search Private Cloud Public Cloud Messaging Platform Android Phone Windows Phone Tablet iPhone Workstation Data Platform
  18. 18. Inference Framework: How it works? Bot Framework Inference Framework Bot Connector User Cognitive Services Webhook Bot Service StorageInference Orchestrator - WebUI Proactive Conversation Fabric (PCF) Business User Cognitive API Wrapper Fabric LUIS Api.ai Wit.aiMessage Queue Enterprise Data Factory Change Feed Message Processor Fabric BotStore - Cloud (Public / Private) Machine Learning based Models for Business LOB AppLOB App LOB App LOB App Search App App Storage Data Lake DW Reports 18 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  19. 19. Inference Framework: How it works? Inference Framework StorageInference Orchestrator - WebUI Proactive Conversatio n Fabric (PCF) Business User Cognitive API Wrapper Fabric Message Queue Change Feed Message Processor Fabric LUIS Api.ai Wit.ai User 19 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  20. 20. Inference Framework: How it works? Service Fabric Node Cognitive API Wrapper Fabric Proactive Conversation Push Service Node Cognitive API Wrapper Fabric Message Processing Service Node Message Processing Service Proactive Conversation Push Service Node Message Processing Service Proactive Conversation Push Service 20 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.
  21. 21. Leading Healthcare Management Platform Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.21 CASE STUDY HOSPITAL MANAGEMENT BOT Electronic Health Data History of symptoms, medication, patient records Billing Billing history, patient bills, insurance Scheduling Patient flow, chair usage, wait time, etc. PERSONAL DIGITAL ASSISTANT FOR … Doctors Practice Managers Billers
  22. 22. Leading Healthcare Management Platform Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.22 CASE STUDY HOSPITAL MANAGEMENT BOT Electronic Health Data Billing Scheduling Doctors Practice Managers Billers ASK A BOT (without Inference Framework)  Access to patient EHR data  Reschedule appointments  Book OR  Schedule appointments  Understand resource utilization  Track appointment status  Access to billing information  Send reminders  Ask for reports
  23. 23. Leading Healthcare Management Platform Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.23 CASE STUDY AL MENT Doctors Practice Managers Billers BOTS TAKE ACTION WITH INFERENCE FRAMEWORK Alert the doctor about a specific drug composition the patient would have used in the last 1 year Auto adjust appointment duration based on the type of patient ailment Personalized scheduling. E.g: track the late show patients and schedules them accordingly Considers external factors such as traffic, weather, etc. while sending appointment reminders Sends billing reminders to patients Understand billing performance and avoid surprises using analytics
  24. 24. In summary … 24 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. Business Sensitive Bot  Great market opportunity Guaranteed success Bot framework + Inference Framework + domain services Let’s get started  If you are interested, contact us   
  25. 25. Pramati’s M&A’s of leading products Innovation enablement Serving over 200 product companies Agile methodology User-centric design Serving from 5 global locations Products built from conception-code-cash Unique products & services 1300+ engineers About Imaginea Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserved.25
  26. 26. FOLLOW US ON 26 Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve. HAVE ANY QUESTIONS? Just tweet your question with the hashtag #Imaginea https://www.linkedin.com/company/imaginea https://twitter.com/ImagineaTech https://www.slideshare.net/Imaginea For more details about Imaginea, visit www.imaginea.com or write to connect@imaginea.com
  27. 27. Disclaimer This document may contain forward-looking statements concerning products and strategies. These statements are based on management's current expectations and actual results may differ materially from those projected, as a result of certain risks, uncertainties and assumptions, including but not limited to: the growth of the markets addressed by our products and our customers' products, the demand for and market acceptance of our products; our ability to successfully compete in the markets in which we do business; our ability to successfully address the cost structure of our offerings; the ability to develop and implement new technologies and to obtain protection for the related intellectual property; and our ability to realize financial and strategic benefits of past and future transactions. These forward-looking statements are made only as of the date indicated, and the company disclaims any obligation to update or revise the information contained in any forward-looking statements, whether as a result of new information, future events or otherwise. All Trademarks and other registered marks belong to their respective owners. Copyright © 2017, Imaginea Technologies, Inc. and/or its affiliates. All rights reserved. Credits Images under Creative Commons Zero license. Private and confidential. Copyright (C) 2017, Imaginea Technologies Inc. All rights reserve.27

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