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Q1, 2014
Case Study Page 3
Clinicient 1515 SW 5th Avenue Suite 950 | Portland, OR 97201 · clinicient.com
user interface, but poor reporting capabilities; another had a strong focus
on compliance, but was cumbersome to use. While Clinicient was initially
appealing for its ability to report on business metrics, it stood out for meeting
the other criteria as well.
“Clinicient has done a really good job of balancing reporting with compliance,
and creating a backend that enables business owners and managers to focus
their energies, and get information out of it in a really efficient way,” said
McKee. “Clinicient has incorporated those capabilities without sacrificing
anything in terms of the user interface.”
Beyond the software, McKee was impressed by the expertise and solidity of the
people and underlying values of Clinicient.
“I really appreciated their experience, their demeanor and their deliber ateness
with decision-making,” said McKee. “Clinicient has been good at monit oring
growth, and not simply going for exponential growth and risking the wheels
coming off. Stability is an important factor in this.”
Following the thorough evaluation process that included meaningful input fr om
the entire team, San Francisco Sport and Spine Physical Therapy chose to
implement Clinicient’s physical therapy software solution in order to meet all of
their business and patient care requirements.
SOLUTION
When San Francisco Sport and Spine Physical Therapy began working with
Clinicient, the company had approximately 800 active patient cases. During
the implementation, the clinics’ team worked collaboratively with Clinicient
to ensure a smooth and seamless deployment. In addition to providing
training and resources, Clinicient also put McKee and Durham in contact with
other Clinicient user s who shared their experience and knowledge around
implementing and using the softwar e.
“We did quite a bit of in-depth tr aining with our team and maybe spent more
time in preparation than most places do. But when we did go live, we had very
few, insignificant issues come up, compared to what I think is normal with
onboarding in multiple locations with multiple people,” said McKee.
McKee also noted that with thorough preparation and access to Clinicient
experts, team acceptance of the new software was much better than
anticipated, given that Physical Therapists can be resistant to change. Within
just a few months, San Francisco Sport and Spine Physical Therapy was up and
running with Clinicient physical therapy software.
“Clinicient has been
good at monitoring
growth, and not
simply going for
exponential growth
and having the wheels
come off. Stability is
an important factor
in this.”
-Sturdy McKee, CEO,
San Francisco Sport and Spine
Physical Therapy
Clinicient – Case Studies | InfoGraphics
Ideba Confidential2
Clinic drives stronger business
decisions through simplified
practice performance reporting
COMPANYOVERVIEW
Established in 2001, San Francisco Sport and Spine Physical Therapy operates
from three locations in the San Francisco Bay Area. Over the years, the
company has developed a high-quality service model that offers physical
therapy from fully licensed professionals only, with no aides or assistants,
resulting in faster recovery with fewer visits. Because the company believes
that physical improvement requires a partnership between therapist and
patient, it focuses on providing a personal experience, emphasizing one-to-one
time between patients and ther apists. Clients range from elite athletes to small
children and seniors with all kinds of injuries.
Sturdy McKee and Jerry Durham, co-founders and owners of San Francisco
Sport and Spine Physical Therapy, are recognized leaders in the Physical
Therapy world who mentor others about practice management and growth
strategies. They’ve become a model for the industry by focusing on people first
(both patients and ther apists), keeping a close eye on the clinic’s performance,
and tackling challenges head on while constantly seeking strategic ways to
improve the business.
“Clinicient streamlines
therapists’ days and
workweeks. It makes
their lives easier and
more manageable by
helping them to track
patients, plans of care,
and follow-ups, while
getting away from
paper. This means
they can focus on their
patients more than
when they were writing
notes and typing up
reports.”
-Sturdy McKee, CEO,
San Francisco Sport and Spine
Physical Therapy
San Francisco Sport and Spine
Physical Therapy
DTI – PDC Advertisement & Sales Presentation
Ideba Confidential3
Iovation – Infographic & Case Studies (writing)
Ideba Confidential4
Lucid Meetings – 7 keys one-pager, Webinar promo
Ideba Confidential5
Lucid Meetings – 7 keys e-book and InfoGraphic
Ideba Confidential6
Microsoft – InfoGraphics
Ideba Confidential7
Microsoft – CEP Flipbook
Ideba Confidential8
Microsoft Evidence Suite
Ideba Confidential9
Microsoft Evidence Suite – e-book
Ideba Confidential10
Microsoft – case studies
Ideba Confidential11
Microsoft Quick Start Guides
Ideba Confidential12
Microsoft NWS Services video
Ideba Confidential13
Portland Opera – Advertisement
Ideba Confidential14
Play and Chase – Web site
Ideba Confidential15
Symantec – Case Studies
Ideba Confidential16
Symantec – BCS
Ideba Confidential17
VMware – animated video
Ideba Confidential18
VMware — Case Study Infographics
Ideba Confidential19
VMware – Customer Evidence Strategy
Ideba Confidential20
WatchGuard – Sales Collateral and Banners
Ideba Confidential21
WatchGuard – Case Study Design
Ideba Confidential22
DTI - Satisfaction
Ideba Confidential23
Client Need
• Align operations and company reps with
known client objectives
Findings
• Immerging trends dependent on client
geography, and where DTI’s work is
being completed
• Just meeting expectations does not
merit outstanding CSAT scores
Result
• Increased interest in company results
has led to further examination at
executive-level
Lucid Meetings – Qualitative Research
Ideba Confidential24
Client Need
• Conduct primary research, leveraging
Surveymonkey.com for key statistics
around online meetings
Findings
• Respondents are receptive to the idea
of trying new tools and techniques to
improve meetings
• Biggest challenges in facilitating online
meetings is starting and ending on time
Result
• Results leveraged in infographic, and
helped in the creation of client-run
webinar

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Ideba Q1 2014 Portfolio

  • 2. Case Study Page 3 Clinicient 1515 SW 5th Avenue Suite 950 | Portland, OR 97201 · clinicient.com user interface, but poor reporting capabilities; another had a strong focus on compliance, but was cumbersome to use. While Clinicient was initially appealing for its ability to report on business metrics, it stood out for meeting the other criteria as well. “Clinicient has done a really good job of balancing reporting with compliance, and creating a backend that enables business owners and managers to focus their energies, and get information out of it in a really efficient way,” said McKee. “Clinicient has incorporated those capabilities without sacrificing anything in terms of the user interface.” Beyond the software, McKee was impressed by the expertise and solidity of the people and underlying values of Clinicient. “I really appreciated their experience, their demeanor and their deliber ateness with decision-making,” said McKee. “Clinicient has been good at monit oring growth, and not simply going for exponential growth and risking the wheels coming off. Stability is an important factor in this.” Following the thorough evaluation process that included meaningful input fr om the entire team, San Francisco Sport and Spine Physical Therapy chose to implement Clinicient’s physical therapy software solution in order to meet all of their business and patient care requirements. SOLUTION When San Francisco Sport and Spine Physical Therapy began working with Clinicient, the company had approximately 800 active patient cases. During the implementation, the clinics’ team worked collaboratively with Clinicient to ensure a smooth and seamless deployment. In addition to providing training and resources, Clinicient also put McKee and Durham in contact with other Clinicient user s who shared their experience and knowledge around implementing and using the softwar e. “We did quite a bit of in-depth tr aining with our team and maybe spent more time in preparation than most places do. But when we did go live, we had very few, insignificant issues come up, compared to what I think is normal with onboarding in multiple locations with multiple people,” said McKee. McKee also noted that with thorough preparation and access to Clinicient experts, team acceptance of the new software was much better than anticipated, given that Physical Therapists can be resistant to change. Within just a few months, San Francisco Sport and Spine Physical Therapy was up and running with Clinicient physical therapy software. “Clinicient has been good at monitoring growth, and not simply going for exponential growth and having the wheels come off. Stability is an important factor in this.” -Sturdy McKee, CEO, San Francisco Sport and Spine Physical Therapy Clinicient – Case Studies | InfoGraphics Ideba Confidential2 Clinic drives stronger business decisions through simplified practice performance reporting COMPANYOVERVIEW Established in 2001, San Francisco Sport and Spine Physical Therapy operates from three locations in the San Francisco Bay Area. Over the years, the company has developed a high-quality service model that offers physical therapy from fully licensed professionals only, with no aides or assistants, resulting in faster recovery with fewer visits. Because the company believes that physical improvement requires a partnership between therapist and patient, it focuses on providing a personal experience, emphasizing one-to-one time between patients and ther apists. Clients range from elite athletes to small children and seniors with all kinds of injuries. Sturdy McKee and Jerry Durham, co-founders and owners of San Francisco Sport and Spine Physical Therapy, are recognized leaders in the Physical Therapy world who mentor others about practice management and growth strategies. They’ve become a model for the industry by focusing on people first (both patients and ther apists), keeping a close eye on the clinic’s performance, and tackling challenges head on while constantly seeking strategic ways to improve the business. “Clinicient streamlines therapists’ days and workweeks. It makes their lives easier and more manageable by helping them to track patients, plans of care, and follow-ups, while getting away from paper. This means they can focus on their patients more than when they were writing notes and typing up reports.” -Sturdy McKee, CEO, San Francisco Sport and Spine Physical Therapy San Francisco Sport and Spine Physical Therapy
  • 3. DTI – PDC Advertisement & Sales Presentation Ideba Confidential3
  • 4. Iovation – Infographic & Case Studies (writing) Ideba Confidential4
  • 5. Lucid Meetings – 7 keys one-pager, Webinar promo Ideba Confidential5
  • 6. Lucid Meetings – 7 keys e-book and InfoGraphic Ideba Confidential6
  • 8. Microsoft – CEP Flipbook Ideba Confidential8
  • 10. Microsoft Evidence Suite – e-book Ideba Confidential10
  • 11. Microsoft – case studies Ideba Confidential11
  • 12. Microsoft Quick Start Guides Ideba Confidential12
  • 13. Microsoft NWS Services video Ideba Confidential13
  • 14. Portland Opera – Advertisement Ideba Confidential14
  • 15. Play and Chase – Web site Ideba Confidential15
  • 16. Symantec – Case Studies Ideba Confidential16
  • 17. Symantec – BCS Ideba Confidential17
  • 18. VMware – animated video Ideba Confidential18
  • 19. VMware — Case Study Infographics Ideba Confidential19
  • 20. VMware – Customer Evidence Strategy Ideba Confidential20
  • 21. WatchGuard – Sales Collateral and Banners Ideba Confidential21
  • 22. WatchGuard – Case Study Design Ideba Confidential22
  • 23. DTI - Satisfaction Ideba Confidential23 Client Need • Align operations and company reps with known client objectives Findings • Immerging trends dependent on client geography, and where DTI’s work is being completed • Just meeting expectations does not merit outstanding CSAT scores Result • Increased interest in company results has led to further examination at executive-level
  • 24. Lucid Meetings – Qualitative Research Ideba Confidential24 Client Need • Conduct primary research, leveraging Surveymonkey.com for key statistics around online meetings Findings • Respondents are receptive to the idea of trying new tools and techniques to improve meetings • Biggest challenges in facilitating online meetings is starting and ending on time Result • Results leveraged in infographic, and helped in the creation of client-run webinar