White Paper: Innovation Community Moderation

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This tip sheet is an assemblage of first hand suggestions from clients that have been successful adopters of the IdeaScale product. Commonalities between them and anecdotal examples provide guidelines for overall moderation success.

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White Paper: Innovation Community Moderation

  1. 1. 
 COMMUNITY MODERATION TIP SHEET HOW  TO  IMPROVE  COMMUNITY  WORKFLOW   IDEASCALE
  2. 2. Define Goals Organizations that define their goals early on and then communicate those goals help moderators know what to look for. It helps assessment happen throughout the entire idea lifecycle (even during the submission process). Reward Moderators
 Moderators do most of the heavy lifting in your community: monitoring for appropriate content, maintaining responsiveness, evaluating ideas for feasibility and applicability, stewarding them through the lifecycle. Rewarding good moderation will create better moderators and therefore a better ideation process. Recruit Subject Matter Experts A curated conversation depends on quality dialogue. The more those in your community know about the ideas being addressed, the more thoughtful their responses will be. Identify thought leaders with an organization to help drive the conversation and assess ideas. Enable Workflow Setting required vote and comment thresholds helps flag promising ideas early on. Define community thresholds and route ideas to reviewers even earlier. Be Responsive 
 You can’t (and probably shouldn’t) deliver on all ideas, but organizations should respond to every idea. And, perhaps more importantly, when ideas are moved forward, selected, and implemented, these changes should be communicated to the author of the idea and the community. Bring it Offline When possible, engaging moderators in an offline context, will help articulate and move those lightning rod ideas that are most exciting into the next phase of development. It also makes the moderators feel more integrated into the ideation process. Check In Regularly
 As a best practice, one of IdeaScale’s clients requires all moderators to enter the community to comment, update idea statuses, and respond to questions at least every two weeks. And even when there’s been no movement on an idea, it is important to update the author and its followers of where it’s at and what they can expect. Every idea. At least every two weeks until it’s complete. 2COMMUNITY  MODERATION  TIP  SHEET Make  your  community  vibrant,  navigable,  and  lightweight.   FOR  MORE  INFORMATION   sales@ideascale.com Global  /  Americas   +1  800-­‐549-­‐9198 New  Zealand   +64-­‐080-­‐099-­‐5088 Australia   +61-­‐02-­‐9037-­‐8414 United  Kingdom   +44-­‐0-­‐808-­‐189-­‐1476

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