Case Study: Veterans Administration

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In March 2010, the Department of Veterans Affairs (VA) launched the Employee Innovation Challenge (EIC), an online campaign that encouraged VA employees to share their ideas on how the department could be more efficient in performing its mandate.

Learn how VA used Ideascale to identify new initiatives, determine where to allocate resources, and create meaningful participation from employees.

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Case Study: Veterans Administration

  1. 1. 
 VETERANS ADMINISTRATION GOVERNMENT CASE STUDY IDEASCALE
  2. 2. In March 2010, the Department of Veterans Affairs (VA) launched the Employee Innovation Challenge (EIC). Powered by the IdeaScale platform, this online campaign encouraged VA employees to share their ideas on how the department could be more efficient in performing its mandate. The first phase of the EIC was idea crowdsourcing by employees. There were two key challenges. First, a short turnaround time (72 hours) to launch the we-based tool. Second, an immense scope. The VA is the 2nd largest U.S. federal agency so It was crucial that the platform was highly scalable based on site traffic and number of submissions. In the beginning, 309,000 employees were invited to the EIC. ACer its 4-week run, nearly 45,000 employees had parGcipated, providing the Department with 6,552 ideas that were submiKed and voted on. The ranking of these ideas were decided by employees themselves. This significantly reduced the costs (and subjective nature) associated with having a research team review, synthesize and prioritize the ideas that were received. The VA is currently in the second phase of the EIC, where the top 75 ideas, along with 25 chosen by VA execuGves, will be reviewed by a panel of judges. “Ideascale has been tremendously useful in helping us evaluate what we do next and where we put our resources while also giving us insight into potenGal new iniGaGves,” said Peter Levin, CTO at the Department of Veterans Affairs. The initiative demonstrates how involving employees can go a long way in drawing meaningful participation. With the VA’s goal of targeGng 25 ideas for full funding, the EIC provided employees with a real opportunity to improve how they deliver programs and services. The winners of the EIC will not only get recognized department-wide, but they will have the opportunity to meet with the VA’s top executives and present their ideas to them. 2IdeaScale Case Studies Veterans Administration The VA’s Employee Innovation Challenge

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