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Case Study: Cerebral Palsy Alliance

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Cerebral Palsy Alliance is a large, Australian nonprofit providing services to children and adults with cerebral palsy and their families. Founded in 1944, it was the first organization in the world for people with cerebral palsy and has a long history of innovation. In early 2012, Cerebral Palsy Alliance launched “The Innovation Hub” as an IdeaScale-powered ideas forum for employees. This program’s success later led to the creation of a public-facing ideas forum that reaches Cerebral Palsy Alliance’s external communities.

Learn how CP Alliance:
- selected three ideas for incubation in the first three months
- saw 30% employee engagement in just the first few months and improved employee satisfaction
- worked against a hard deadline to create a fully integrated brand experience

Published in: Technology
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Case Study: Cerebral Palsy Alliance

  1. 1. 
 CEREBRAL PALSY ALLIANCE CASE  STUDY   IDEASCALE  
  2. 2. 
 Cerebral  Palsy  Alliance  is  a  large,  Australian  nonprofit  providing  services  to  children  and  adults   with  cerebral  palsy  and  their  families.  Founded in 1944, it was the first organization in the world for people with cerebral palsy and has a long history of innovation.   Recognizing that some of their best ideas come from people living the experience (clients, families, frontline staff), Cerebral Palsy Alliance wanted to capture and grow a ferEle  ecosystem  of  ideas   and  place  their  communiEes  at  the  heart  of  this  process.     In  early  2012,  Cerebral  Palsy  Alliance  launched  “The  InnovaEon  Hub”  as  an  IdeaScale-­‐powered   ideas  forum  for  employees.  This program’s success later led to the creation of a public-facing ideas forum that reaches Cerebral Palsy Alliance’s external communities. The Innovation Hub is integrated into Cerebral Palsy Alliance’s intranet and includes a WordPress innovation blog. Its successes to date include:   • An  ongoing  innovaEon  campaign, with both online and offline promotion that includes an “Innovation Roadshow” that tours Cerebral Palsy Alliance facilities around the state, monthly presentations to new staff, and innovation sessions at leadership development. • A  streamlined  and  rigorous  idea  process  that  filters  all  ideas  through  a  panel  of  frontline  staff. • Over  100  ideas  in  their  first  few  months. Three ideas have now been selected for incubation. As a reward for participation, each ‘incubation team’ includes the employee who posted the idea. • 30%  employee  parEcipaEon  in  just  the  first  few  months. In this way, the IdeaScale community helped in the identification of new innovative talent. • An  increase  in  employee-­‐saEsfacEon. Cerebral Palsy Alliance has noted an overall report from the staff that they feel both “heard” and “valued” since the program launch. 2IdeaScale  Case  Studies Cerebral Palsy Alliance Learning From Frontline Experience
  3. 3. 2IdeaScale  Case  Studies “The project aimed to drive responsiveness and innovation in the design and delivery of services for clients and families, and improvements to our business systems and processes,” said Robyn Cummins, Manager Knowledge Brokerage at Cerebral Palsy Alliance, “IdeaScale has helped us to meet those objectives. The product was quick to implement, easy-to-use and administer. The Knowledge Base documentation is very clear (even for non-technical people) and the IdeaScale team is responsive to their customers and hugely supportive of our project.” Cerebral Palsy Alliance is keen to continue to listen and work collaboratively with clients, families and staff to build a brighter future for people with cerebral palsy. IdeaScale is glad to help them do it. For more information about Cerebral Palsy Alliance, visit their site at cerebralpalsy.org.au. FOR  MORE  INFORMATION   sales@ideascale.com Global  /  Americas   +1  800-­‐549-­‐9198 New  Zealand   +64-­‐080-­‐099-­‐5088 Australia   +61-­‐02-­‐9037-­‐8414 United  Kingdom   +44-­‐0-­‐808-­‐189-­‐1476

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