The Future of Innovation & Work Ian Miles Manchester Institute of Innovation Research
Convergence and Divergence
Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring bo...
Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring bo...
Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li><...
Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries (but m...
Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li><...
<ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>...
Creative, Innovative Work <ul><li>Centrality of Service Innovation </li></ul><ul><li>Innovation and Knowledge Work </li></...
Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring bo...
The Ongoing, Uneven Transformation Fordism:  mass production of (low cost) standardised goods for mass consumption, using ...
Divergence Mass customised products from standardised “components” allowing for much on-the-fly recomposition Value-added ...
Service (Snakes and) Ladders High-quality service jobs: proliferation of specialisms and hybrids, requiring continual lear...
Moving On… <ul><li>These are some of the elements which will be combined to make the future </li></ul><ul><li>It will cert...
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The Future of Innovation and Work

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"The Future of Innovation and Work" was presented at the Lowry,. Manchetser, to the WorkTech North conference.

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The Future of Innovation and Work

  1. 1. The Future of Innovation & Work Ian Miles Manchester Institute of Innovation Research
  2. 2. Convergence and Divergence
  3. 3. Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul><ul><li>Diverse lifestyles, identities </li></ul><ul><li>Fordism to post-Fordism and beyond </li></ul><ul><li>Industrialised versus high touch (tech) service </li></ul><ul><li>Diversity within Workplaces, Organisations or Networks? </li></ul>
  4. 4. Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul>
  5. 5. Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul>Manufacturing and Services intertwine and move to more similar models
  6. 6. Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries (but multiple platforms) </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul>
  7. 7. Convergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products – entertainment, education, social care, security, health, relationships, & more </li></ul><ul><li>Coming soon: new convergent technologies </li></ul>NESTA Digital Disruption Case Studies Buddy MyMP and now positioning systems: location-based content
  8. 8. <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul>Convergence Nano
  9. 9. Creative, Innovative Work <ul><li>Centrality of Service Innovation </li></ul><ul><li>Innovation and Knowledge Work </li></ul><ul><li>Need to manage and synthesise different skills and knowledge, on an ongoing basis </li></ul><ul><li>Recomposing teams, remote working, experimentation </li></ul><ul><li>Front and back office work: converging or diverging? </li></ul>
  10. 10. Convergence and Divergence <ul><li>Convergence: the New Service Economy </li></ul><ul><li>Digital convergence: blurring boundaries </li></ul><ul><li>Creative convergence: innovative products </li></ul><ul><li>Coming soon: new convergent technologies </li></ul><ul><li>Diverse lifestyles, identities </li></ul><ul><li>Fordism to post-Fordism and beyond </li></ul><ul><li>Industrialised versus high touch (tech) service </li></ul><ul><li>Diversity within Workplaces, Organisations or Networks? </li></ul>
  11. 11. The Ongoing, Uneven Transformation Fordism: mass production of (low cost) standardised goods for mass consumption, using assembly-line fragmentation of (high wage) work Post-Fordism: diversified markets and lifestyles, flexible specialisation and new modes of working as teams PostFordism is equally – if not more – liable to be only one of the modes of organisation in C21st. But “Fordism” only captures some much of the mid C20th norm: diversity and differentiation took new forms, rather than universal massification
  12. 12. Divergence Mass customised products from standardised “components” allowing for much on-the-fly recomposition Value-added and specialised products using detailed knowledge of situations and service pathways to solve problems and/or create experiences Fordism: mass production of (low cost) standardised goods for mass consumption, using assembly-line fragmentation of (high wage) work Post-Fordism: diversified markets and lifestyles, flexible specialisation and new modes of working as teams
  13. 13. Service (Snakes and) Ladders High-quality service jobs: proliferation of specialisms and hybrids, requiring continual learning and problem-solving, providing value-added services to more discriminating and demanding consumers McJobs: insecure, low-wage, low-skill: putting together standardised components to make mass customised products. Wal-Martism : low wages and low prices. Fordism: mass production of (low cost) standardised goods for mass consumption, using assembly-line fragmentation of (high wage) work Post-Fordism: diversified markets and lifestyles, flexible specialisation and new modes of working as teams
  14. 14. Moving On… <ul><li>These are some of the elements which will be combined to make the future </li></ul><ul><li>It will certainly be complex and variable – how far will it differ across regions and different creative industries? </li></ul><ul><li>End of presentation </li></ul><ul><li>Thanks for your attention! </li></ul>

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