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service work, employment, occupations and skills

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Fourth MOSTI semninar on service innovation - introduction to basic features of service work

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service work, employment, occupations and skills

  1. 1. Service Work and Innovation Barbara Jones and Ian Miles
  2. 2. This seminar <ul><li>Skills and Innovation: </li></ul><ul><ul><li>What are the consequences of innovations and innovation trajectories for service work and skill requirements? </li></ul></ul><ul><ul><ul><li>What are skills, anyway? </li></ul></ul></ul><ul><ul><li>How does service work shape the innovation process? </li></ul></ul><ul><ul><ul><li>When and How is service work innovative? </li></ul></ul></ul><ul><li>But first: what do we know about service work? </li></ul>
  3. 3. Gender and Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – and often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
  4. 4. Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half
  5. 5. More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
  6. 6. Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
  7. 7. Even More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
  8. 8. ISCO 1: legislators, senior officials and managers 2: professionals 3: technicians and associate professionals 4: clerks 5: service workers and shop and market sales workers 6: Skilled agricultural and fishery workers 7: craft and related trades workers 8: plant and machine operators and assemblers 9: elementary occupations 0: armed forces.
  9. 9. Occupations by Sector CEDEFOP data, ISCO categories
  10. 10. Features of Work across Different Occupational Groups, Europe 2005
  11. 11. Service Workers – more IT, less machinery
  12. 12. Over to Barbara!

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