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Ian Grierson 28 April 2008

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Ian Grierson 28 April 2008

  1. 1. HIGHWAY LIABILITY CLAIMS 2008: MANAGING THE RISKS Developing Training Itinerary for Efficient Safety Inspections Ian Grierson Highways Area Team Manager Leicestershire County Council April 28th, 2008
  2. 2. DEVELOPING TRAINING ITINERARY  Overview of National Standard  Develop Strong Inspector Training System  Provide Adequate and Consistent Training  Recruit dedicated Highway Claims Investigators
  3. 3. HIGHWAY RISK AND LIABILITY CLAIMS  Well Maintained Highways (Code of Practice on Highway Maintenance Management)  The Guide to Highway Risk and Liability Claims
  4. 4. UK HIGHWAYS LIABILITY JOINT TASK GROUP –Institution of Civil Engineers Municipal Group (ICE) –Association of Local Authority Risk Managers (ALARM) –Association of British Insurers (ABI) –Association of Public Service Excellence (APSE) –Roads Service Northern Ireland –Welsh Association of Technical Officers (CSS Wales) –County Surveyors Society (CSS) –Local Authority Technical Advisory Group (TAG) –Society for Chief Officers for Transportation in Scotland (SCOTS) UK Roads Board Department For Transport Scottish Executive Wales Office Roads Service Northern Ireland Local Authorities –England –Scotland –Wales Leicestershire County Council Perth & Kinross Council Birmingham City Council Cambridgeshire County Council Caerphilly County Borough Council Kirklees Metropolitan Council
  5. 5. UK HIGHWAYS LIABILITY JOINT TASK GROUP REPORT  Guide to Appendix C: Well Maintained Highways www.roadscodes.org  Examples of successful practice  Successful claims defence  Update to be published Summer 2008
  6. 6. UK HIGHWAYS LIABILITY JOINT TASK GROUP REPORT Highway Inspectors Claims Investigators Claims Processors Senior Staff Well Maintained Highways - Code of Practice for Highway Maintenance Management O O O O Local Inspection Policy Procedures and Guidelines O O O O Safety at Street Works and Road Works: A Code of Practice O O A A Defect recognition O O O A Highway Law and Administration O O A O Measurement and Materials recognition O O A A Claims Investigation A O A A Court Proceedings O O A O Tree condition awareness O* A A A
  7. 7. NATIONAL INSPECTOR TRAINING  Setting a Common Standard  Strengthens Court statement  Development of National Qualification IHIE  Link with existing training  Leicestershire Lantra Customised Award  Birmingham IMTAC  Barnet Skills Centre City & Guilds accreditation
  8. 8. LEICESTERSHIRE INSPECTOR TRAINING  Training Quality Assurance  Training Centre Approved and Certified  Instructors Qualified and Assessed  Lantra Customised Awards  Modular Approach
  9. 9. LEICESTERSHIRE INSPECTOR TRAINING  Lantra Customised Awards  Nationally accredited body for construction industry  Sector schemes for traffic management  http://www.leics.gov.uk /index/highways/comm ercial_services/training centre.htm
  10. 10. LEICESTERSHIRE INSPECTOR TRAINING  Highways Maintenance Policies  Highways Maintenance Procedures  Customer Care  Highway Law  Material Recognition and Measurement  Defect Recognition  Streetworks NRSWA refresher  Claims Investigation and Court Procedures  Tree Awareness
  11. 11. LEICESTERSHIRE INSPECTOR TRAINING  Highways Maintenance Policies  Leicestershire Policies relating to  Inspection  Duty of care  Winter and adverse weather  Public rights of way  Well Maintained Highways
  12. 12. WELL MAINTAINED HIGHWAYS  Carriageway Hierarchy  1 Motorway  2 Strategic Route  3a Main Distributor  3b Secondary Distributor  4a Link Road  4b Local Access Road  Footway Hierarchy  1a Prestige Walking Zone  1 Primary Walking Routes  2 Secondary Walking Routes  3 Link Footways  4 Local Access Footways
  13. 13. WELL MAINTAINED HIGHWAYS INSPECTION FREQUENCIES
  14. 14. LEICESTERSHIRE INSPECTOR TRAINING  Highways Maintenance Procedures  Leicestershire Inspections Operational Manual  How and why Inspections carried out  Safe working practices  Ownership of highway issues  Operational survey techniques  Record keeping Leicestershire County Council Highways, Transportation & Waste Management HIGHWAY INSPECTIONS OPERATIONAL MANUAL Guidance for Safety Inspections of Highways Version 1 – December 2006
  15. 15. LEICESTERSHIRE INSPECTOR TRAINING  Inspections carried out  Slow moving vehicle - double manned  On foot  Prove system in place  Identify and record defects  Arrange repairs  Repair in a reasonable time
  16. 16. LEICESTERSHIRE INSPECTOR TRAINING  Customer Care  Customer care computer system  Departmental highways standards  Response times  Service standards  Needs of highway user  Disability issues on highway
  17. 17. LEICESTERSHIRE INSPECTOR TRAINING  Highway Law  In depth knowledge of duties and powers Highways Act 1980  Section 41 duty to maintain  Section 58 special defence  Significant Case histories  Enforcement
  18. 18. LEICESTERSHIRE INSPECTOR TRAINING  Material Recognition and Measurement  Accurately measure  Estimate  Recognise materials
  19. 19. LEICESTERSHIRE INSPECTOR TRAINING  Material Recognition and Measurement  Material usage  Cost  Maintenance  Wastage  Measure lengths volumes  Describe repairs  Measuring equipment  Terminology of measurement and estimation
  20. 20. LEICESTERSHIRE INSPECTOR TRAINING  Defect Recognition  Leicestershire County Council policies  Well Maintained Highways  Appendix B Parameters for Defect Definitions  Abrupt level differences in running surface  Potholes, cracks, gaps
  21. 21. LEICESTERSHIRE INSPECTOR TRAINING  Defect Recognition  Edge deterioration  Kerbing edging channels  Ironwork broken missing  Signs, markings studs  Trees and loose branches  Rocking slabs  Defective footways
  22. 22. LEICESTERSHIRE INSPECTOR TRAINING  Defect Recognition TYPES OF HIGHWAY DEFECT APPENDIX A The following are examples of highway defects together with a description of those classed as Category 1, 2H & 2L. The list is not exhaustive and the Inspector will need to use his or her judgement as to what is likely to be hazardous. Category 1 defects should be made safe or repaired within a period of 24 hours of discovery. Carriageways and Category A Cycleways Defect Cat. 1 if: Cat. 2H if: Cat. 2L if: Additional advice Pothole/spalling Depressions Rutting Gap/crack Sunken ironwork Greater than 20mm deep within a pedestrian crossing. Greater than 40mm deep elsewhere. As 2L unless likely to deteriorate within 90 days. Less than 20mm deep within a pedestrian crossing. Up to but not exceeding 40mm deep elsewhere. Repairs should be programmed where sufficient depth is available to repair. Edge deterioration Constituting a hazard to the travelling public especially cyclists. Greater then 100mm ‘drop off’ on the edge of an unconstrained road. As 2L unless likely to deteriorate within 90 days. Less then 100mm ‘drop off’ on the edge of an unconstrained road. Debris, spillage, contamination Constituting a hazard on straight sections of road, bends, roundabouts and junctions Diesel / oil spillage etc., mud on road. As 2L unless likely to deteriorate within 90 days. Loose chippings, Slippery / shiney inspection / hydrant covers
  23. 23. LEICESTERSHIRE INSPECTOR TRAINING  Defect Recognition  Identify and describe defects  Select most suitable treatment  Describe location  Work within policy guidelines
  24. 24. LEICESTERSHIRE INSPECTOR TRAINING  Streetworks NRSWA refresher
  25. 25. LEICESTERSHIRE INSPECTOR TRAINING  Streetworks NRSWA  Understanding Streetworks Act  Safe working practices  Identify dangerous  Signing, lighting & guarding  Application of NRSWA  Inspections  Noticing  Reinstatement specifications
  26. 26. LEICESTERSHIRE INSPECTOR TRAINING  Claims Investigation and Court Procedures  Prepare records and evidence  Court proceedings relating to claims
  27. 27. LEICESTERSHIRE INSPECTOR TRAINING  Claims Sequence Incident Report Form  Alleged cause  Location  Evidence  Photos  Witnesses  Anti Fraud  Joint Inspection  Details of repairs APlease return this form to: Leicestershire County Council Southern Area Manager’s Office Coventry Road, Croft, Leicestershire LE9 3GP Tel: 01455 283341 The issue of this form or the acceptance of it when completed cannot be taken as meaning that the County Council accept any responsibility for the incident described herein, or for the consequences of such. If you are completing this form on behalf of the claimant, please note that you should both sign the declaration at the end, unless the claimant is under 18 years of age. The County Council passes information to the Claims and Underwriting Exchange Register run by Insurance Database Services Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register run by the Association of British Insurers (ABI). The aim is to help us check information provided and also to prevent fraudulent claims. We will be passing information relating to this incident to the appropriate register(s). In dealing with your claim we may search the registers. Solicitors should pass this information on to their clients. INCIDENT REPORT Please complete all sections below in detail, in block capitals 1) Injured person or owner of property damaged. Title, initials, surname: .......................................................................................................Age: ..………………....... Address: .........................................................................................................................................………….….......... ...................................................................................................................................................……………................. Postcode: ........................................... Telephone Number: .....................................…………........….........….......... Occupation: .........................................................................................................................………….....…................. 2) Particulars of Incident: Date: ...................................................................................... Time: ..........................………….................….......... State precisely how incident occurred: ............................................................................................……………......... ...............................................................................................................................................................…………......... ...............................................................................................................................................…………......................... ..............................................................................................................................................................………….......... ................................................................................................................................................…………........................ ..............................................................................................................................................……………...................... 3) The Location: Name of road and route number: ..................................................................................................……….……............ Precise location of incident: ......................................………….....................................................…........................... ................................................................................................…………........................................................................
  28. 28. LEICESTERSHIRE INSPECTOR TRAINING  Tree Awareness
  29. 29. LEICESTERSHIRE INSPECTOR TRAINING  Tree Awareness  Identify main causes tree defects  Fungus  Dead trees  Loose branches  Refer to specialist for further investigation  Tree related claims  Footways Root damage  Property Root damage  Falling trees Highway (40000)  Falling trees Adjacent land (400000)
  30. 30. RECRUITMENT OF DEDICATED CLAIMS INVESTIGATORS  Leicestershire in-house Insurance Service  Close working between claims handlers and inspectors  Claims handlers trained as Inspectors  Regular claims updates for Inspectors
  31. 31. RECRUITMENT OF DEDICATED CLAIMS INVESTIGATORS  Midlands Service Improvement Group Benchmarking  Low claim numbers  2004/05 257 & 2005/06 210  High repudiation rate  2004/05 & 2005/06 87%  Low payments to third parties  2004/05 £41k & 2005/06 £25k
  32. 32. SUMMARY  Developing Training Itinerary for Efficient Safety Inspections  Consistent Network Hierarchy  Robust Inspection, Recording & Reporting  Repair in Reasonable Time  Will result in:-  fewer claims  less expense on litigation  less expense on administration
  33. 33. ANY QUESTIONS?

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