© 2013 Ian Brockbank
How do you “push responsibility
down” and “empower the team”?
Lean Agile Scotland 2013
Ian Brockbank
...
© 2013 Ian Brockbank
Where would you rather work?
September 2013 www.badgertaming.net 2
“The sales guys have promised we’l...
© 2013 Ian Brockbank
High Performing Teams
• Members go above and beyond what they are
asked to do
• When teams perform ef...
© 2013 Ian Brockbank
Glasgow, 2004
“Measure up, push responsibility down”
— Mary Poppendieck
September 2013 www.badgertami...
© 2013 Ian Brockbank
Measure up
• Measure the collective performance
• Metrics which show the overall team performance
• I...
© 2013 Ian Brockbank
Push Responsibility Down
• What does that mean?
• What is responsibility?
• Research by Bill McCarley...
© 2013 Ian Brockbank
Responsibility
• Gurus say taking 100% responsibility is the key to
success
• Stuff is hard and thing...
© 2013 Ian Brockbank
History and Origins
• Jesus, Buddha, and other spiritual origins
• Socrates/Aristotle
• Other Existen...
© 2013 Ian Brockbank
The Responsibility Process
• A series of natural reactions to upsets
• Islands of comfort to land on ...
© 2013 Ian Brockbank
Lay Blame
• Look for someone to blame
• “It’s their fault”
• = “It’s not my fault”
• Natural, but not...
© 2013 Ian Brockbank
Justify
September 2013 www.badgertaming.net 11
JUSTIFY
BLAME
DENIAL
The Responsibility Process™
• Loo...
© 2013 Ian Brockbank
Shame
September 2013 www.badgertaming.net 12
SHAME
JUSTIFY
BLAME
DENIAL
The Responsibility Process™
•...
© 2013 Ian Brockbank
Obligation
September 2013 www.badgertaming.net 13
OBLIGATION
SHAME
JUSTIFY
BLAME
DENIAL
The Responsib...
© 2013 Ian Brockbank
Quit
September 2013 www.badgertaming.net 14
OBLIGATION
SHAME
JUSTIFY
BLAME
DENIAL
The Responsibility ...
© 2013 Ian Brockbank
Responsibility
September 2013 www.badgertaming.net 15
RESPONSIBILITY
OBLIGATION
SHAME
JUSTIFY
BLAME
D...
© 2013 Ian Brockbank
Indicators
September 2013 www.badgertaming.net 16
This is what
you should do
Decide you want it more ...
© 2013 Ian Brockbank
• Responsibility can be scary
• Responsibility is a life-long practice
• Knowing the process helps aw...
© 2013 Ian Brockbank
“Push responsibility down”
• You can’t!
• You can only push Obligation down
• Mary now uses “empower ...
© 2013 Ian Brockbank
Fostering responsibility
Three aspects to foster:
• Conditioning (and re-conditioning)
• Thinking fro...
© 2013 Ian Brockbank
[Re-]Conditioning
• Constant awareness
• We’re all addicted to coping
• Be aware of the process
• Don...
© 2013 Ian Brockbank
• “Nobody ever accomplishes anything without
definiteness of purpose!” – Andrew Carnegie
• Shared cla...
© 2013 Ian Brockbank
Shared agreement of purpose
• Co-author a focal point you are all working towards
• What must we do t...
© 2013 Ian Brockbank
Different boats
• John and Stan – separate boats
• John notices a hole in Stan’s boat
• What does he ...
© 2013 Ian Brockbank
Everyone in the same boat together
• Jane and Sally in the same boat
• Jane notices a hole next to Sa...
© 2013 Ian Brockbank
Culture
• WYSIWYD – What You See Is What You Do
• People fit in (even programmers!)
• If people hear ...
© 2013 Ian Brockbank
Choice
• You can only act from a position of responsibility if
it’s your choice
• Don’t “should” on o...
© 2013 Ian Brockbank
Most importantly…
• One thing above all others fosters responsibility
September 2013 www.badgertaming...
© 2013 Ian Brockbank
It starts with you!
• Demonstrate Responsibility always
(And not to label, blame and judge!)
• Keep y...
© 2013 Ian Brockbank
Questions? Thoughts?
September 2013 www.badgertaming.net 29
Decide you want it more than you’re afrai...
© 2013 Ian Brockbank
More information
www.christopheravery.com/responsibility-process
www.christopheravery.com/the-leaders...
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How do you "push responsibility down" and "empower the team"

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Presentation at Lean Agile Scotland Conference on 19th September 2013.

Mary and Tom Poppendieck tell us we should “push responsibility down” to empower the team. How do we do this? What does it look like as a team member when you’re accepting responsibility? How can a team leader recognise and foster team responsibility?

Drawing on over twenty years of research by Christopher Avery and Bill McCarley, this presentation provides insights into how people naturally think and react and how this affects taking responsibility. This leads to models which can help to break the cycle and get to productive responsible thinking sooner. On the way, I show agile practices which naturally encourage and support these processes.

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  • Christopher Avery: Every scholarly study over the past 70 years points to 3 consistent findings
  • Karasek 1979: Stress is high demand with low control
  • How do you "push responsibility down" and "empower the team"

    1. 1. © 2013 Ian Brockbank How do you “push responsibility down” and “empower the team”? Lean Agile Scotland 2013 Ian Brockbank September 2013 www.badgertaming.net 1
    2. 2. © 2013 Ian Brockbank Where would you rather work? September 2013 www.badgertaming.net 2 “The sales guys have promised we’ll deliver a 2048-bit quantum speech recognition module driven by moon dust in three months time. They’re always doing this! And the server has gone down again.” “I was talking with Jim yesterday. The customer wants 99% accuracy in their new speech recognition module, and they start integrating in three months. We’re at 93% at the moment with Android Speech and our Frobnatz filter, so we could…”
    3. 3. © 2013 Ian Brockbank High Performing Teams • Members go above and beyond what they are asked to do • When teams perform effectively, they perform highly • The experience itself is the reward September 2013 www.badgertaming.net 3
    4. 4. © 2013 Ian Brockbank Glasgow, 2004 “Measure up, push responsibility down” — Mary Poppendieck September 2013 www.badgertaming.net 4
    5. 5. © 2013 Ian Brockbank Measure up • Measure the collective performance • Metrics which show the overall team performance • Individuals have to work together to get good numbers • Promotes teamwork and collaboration • Well examined elsewhere I’ll not cover it any more today September 2013 www.badgertaming.net 5
    6. 6. © 2013 Ian Brockbank Push Responsibility Down • What does that mean? • What is responsibility? • Research by Bill McCarley and Christopher Avery • www.christopheravery.com/responsibility-process September 2013 www.badgertaming.net 6
    7. 7. © 2013 Ian Brockbank Responsibility • Gurus say taking 100% responsibility is the key to success • Stuff is hard and things go wrong • We have a hard-wired series of reactions to upsets • Evaluate • Search database of past answers • Look for quick fix to take the pain away • Natural and instinctive coping strategies • Only by working through these reactions can we get to 100% responsibility September 2013 www.badgertaming.net 7
    8. 8. © 2013 Ian Brockbank History and Origins • Jesus, Buddha, and other spiritual origins • Socrates/Aristotle • Other Existentialist philosophers • Alfred Adler (1870-1938, Individual Psychology, student of Freud) • Napolean Hill, Mathew Maltz, and a host of others • Werner Earhart (e.s.t., 1960’s-70’s) • Marshall Thurber (Money & U, 1980’s to present) • Bill McCarley (1984 to present) • Christopher Avery (field studies 1991 to present) September 2013 www.badgertaming.net 8 You are in charge of your reality You can be whole Above the line/below the line The Responsibility Process™
    9. 9. © 2013 Ian Brockbank The Responsibility Process • A series of natural reactions to upsets • Islands of comfort to land on – coping strategies • How plush is your island? • We’re hard-wired to go through these • Awareness and understanding help us move on • The ultimate destination is Responsibility September 2013 www.badgertaming.net 9
    10. 10. © 2013 Ian Brockbank Lay Blame • Look for someone to blame • “It’s their fault” • = “It’s not my fault” • Natural, but not resourceful • Somebody else has to change for things to get better • I can’t do anything about it September 2013 www.badgertaming.net 10 BLAME DENIAL The Responsibility Process™ © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    11. 11. © 2013 Ian Brockbank Justify September 2013 www.badgertaming.net 11 JUSTIFY BLAME DENIAL The Responsibility Process™ • Look for something to blame • “It’s just the way things are” • = “It’s not my fault” • Natural, but not resourceful • Circumstances must change for things to get better • I can’t do anything about it © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    12. 12. © 2013 Ian Brockbank Shame September 2013 www.badgertaming.net 12 SHAME JUSTIFY BLAME DENIAL The Responsibility Process™ • Blame self • “It’s my fault – I’m rubbish” • It’s just the way I am • Natural, but not resourceful • I have to change for things to get better • I can’t do anything about it © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    13. 13. © 2013 Ian Brockbank Obligation September 2013 www.badgertaming.net 13 OBLIGATION SHAME JUSTIFY BLAME DENIAL The Responsibility Process™ • Do it under duress • “I have to do it” • = “I have no choice” • Natural, but not resourceful • I’m trapped by circumstances – things won’t get better • I’ll do the quickest fix possible • Fixes the symptoms, not the cause © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    14. 14. © 2013 Ian Brockbank Quit September 2013 www.badgertaming.net 14 OBLIGATION SHAME JUSTIFY BLAME DENIAL The Responsibility Process™ QUIT • Pretend it’s not a problem • “I can’t take any more – I give up!” • Natural, but not resourceful • The problem hasn’t gone away – I’m still hurting • I can’t do anything about it © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    15. 15. © 2013 Ian Brockbank Responsibility September 2013 www.badgertaming.net 15 RESPONSIBILITY OBLIGATION SHAME JUSTIFY BLAME DENIAL The Responsibility Process™ QUIT • I choose to own this • It is under my control • I can and will solve it, once and for all • I will look for the root cause – no sticking plasters • I will work with whoever I need to • Free, powerful and at choice © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley.
    16. 16. © 2013 Ian Brockbank Indicators September 2013 www.badgertaming.net 16 This is what you should do Decide you want it more than you’re afraid of it – Bill Cosby
    17. 17. © 2013 Ian Brockbank • Responsibility can be scary • Responsibility is a life-long practice • Knowing the process helps awareness • Still go through the stages • But with awareness can go faster • Responsibility makes sure the job gets done • Accountability cares whose job it is • You can take 100% responsibility without having accountability Responsibility (cont) September 2013 www.badgertaming.net 17
    18. 18. © 2013 Ian Brockbank “Push responsibility down” • You can’t! • You can only push Obligation down • Mary now uses “empower the team” or “energise workers” • People have to choose to own it • => Responsibility is a pull process September 2013 www.badgertaming.net 18
    19. 19. © 2013 Ian Brockbank Fostering responsibility Three aspects to foster: • Conditioning (and re-conditioning) • Thinking from responsibility • Desire • Everyone on the team owns the outcome • Context • Most people fit in with the behaviours they observe • => Make sure they observe Responsibility September 2013 www.badgertaming.net 19
    20. 20. © 2013 Ian Brockbank [Re-]Conditioning • Constant awareness • We’re all addicted to coping • Be aware of the process • Don’t jump to the first answer • Keep reflecting and reviewing • = “Five whys” • = Decide as late as possible • = Retrospectives September 2013 www.badgertaming.net 20
    21. 21. © 2013 Ian Brockbank • “Nobody ever accomplishes anything without definiteness of purpose!” – Andrew Carnegie • Shared clarity of purpose • Align team goals with individual goals • The more we care about the outcome, the easier it is to get to responsibility • = Project chartering Desire September 2013 www.badgertaming.net 21
    22. 22. © 2013 Ian Brockbank Shared agreement of purpose • Co-author a focal point you are all working towards • What must we do together that is: • Larger than us • Requires all of us • None of us can claim individual victory until it is done • “If we were already finished and successful, what would the outcome be?” • Surface individual motivation • Keep going until you are all nodding and smiling in agreement September 2013 www.badgertaming.net 22
    23. 23. © 2013 Ian Brockbank Different boats • John and Stan – separate boats • John notices a hole in Stan’s boat • What does he do? • Tell Stan he has a problem • Post on Facebook “Stan’s got a hole in his boat” • Ignore it – not his problem • Ignore it – if Stan sinks he might win • Bump against Stan’s boat to make the hole larger September 2013 www.badgertaming.net 23 Images © Christopher Avery
    24. 24. © 2013 Ian Brockbank Everyone in the same boat together • Jane and Sally in the same boat • Jane notices a hole next to Sally • What does she do? • Ignore it • Post on Facebook “Sally’s got a hole in her boat” • Say “Sally – we’ve got a problem” • Ensure everyone succeeds or fails together – positive interdependence • = Measure up! • Shared metrics, shared rewards September 2013 www.badgertaming.net 24 Image © Christopher Avery
    25. 25. © 2013 Ian Brockbank Culture • WYSIWYD – What You See Is What You Do • People fit in (even programmers!) • If people hear Blame, they will fear Blame • If people hear Responsibility they will need to take responsibility to fit in • Responsibility is scary – need to trust your safety • Need to feel the consequences • Celebrate wins – frequently! • Don’t take people’s pain for them September 2013 www.badgertaming.net 25
    26. 26. © 2013 Ian Brockbank Choice • You can only act from a position of responsibility if it’s your choice • Don’t “should” on other people and don’t let them “should” on you • Everyone has to be allowed to choose • Everyone has to be involved • = Team commitment to goals • = Planning poker September 2013 www.badgertaming.net 26
    27. 27. © 2013 Ian Brockbank Most importantly… • One thing above all others fosters responsibility September 2013 www.badgertaming.net 27
    28. 28. © 2013 Ian Brockbank It starts with you! • Demonstrate Responsibility always (And not to label, blame and judge!) • Keep your agreements – and expect others to keep theirs • Allow people to make their own decisions… and own their own consequences – good and bad • Face reality…and accept your power to change it • Take 100% responsibility for demanding you’re on a great team September 2013 www.badgertaming.net 28 Decide you want it more than you’re afraid of it!
    29. 29. © 2013 Ian Brockbank Questions? Thoughts? September 2013 www.badgertaming.net 29 Decide you want it more than you’re afraid of it!
    30. 30. © 2013 Ian Brockbank More information www.christopheravery.com/responsibility-process www.christopheravery.com/the-leadership-gift September 2013 www.badgertaming.net 30 RESPONSIBILITY OBLIGATION SHAME JUSTIFY BLAME DENIAL The Responsibility Process™ QUIT © 1991-2008 Partnerwerks Inc. Responsibility Process™ is a trademark of Christopher Avery and Bill McCarley. www.badgertaming.net ian@badgertaming.net @badgertaming

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