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Ian_Babbitt_Resume_2015-07-30

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Ian_Babbitt_Resume_2015-07-30

  1. 1. Ian Babbitt 3271 SW Avalon Way, #404 Phone: 206-295-8508 Seattle, WA 98126 ianbabbitt@hotmail.com Summary Over 24 years experience as a business analyst, financial analyst and accounts receivable manager in the banking, media, public utility, wholesale distribution, transportation, and government sectors. Expertise • Test Lead • Business Analysis • Project Management • Financial Analysis • Budget Analysis • Vendor/Contract Management Professional Experience Business Analyst, iHeartMedia. Seattle, WA. 2014-Current. • Served as User Acceptance Test Lead for the Salesforce sales platform. • Conducted software demos for Business Owners. • Worked in a fully Agile/Scrum environment. • Worked with Product Owner to refine, research, and size enhancement backlog items. • Liaised with Development, QA, LOBs, Product Owner, and Scrum Master to implement enhancements to Salesforce platform. Ensured that software releases met business requirements. • Worked with the Team Foundation Server (TFS) defect management system. • Provided Business Analyst support for the Credit and National/Local Sales Departments. • Elicited and refined business requirements. • Served as a go-between with Development, QA and Business Owner communication. • Wrote and executed test scripts for enhancements and bug-fixes. • Documented system changes, and worked with Change Readiness and LOBs to communicate those changes to end-users. Updated process flow and state diagrams, based on changes implemented in each release. • Assisted with defect triage efforts. Business Analyst & Reporting Analyst, J.P. Morgan Chase. Seattle, WA. 2011-2014 • Served as User Acceptance Test Lead for the global Strategic Know Your Customer (SKYC) Anti-Money Laundering (AML) platform. • Helped resolve Federal regulatory findings, relating to the firm’s AML program. • Liaised with Compliance, Systems Analysts, Business Owners, Development and Project Managers to implement enhancements to AML platform. Ensured that software releases met business requirements. • Served as Subject Matter Expert for the Hewlett-Packard ALM defect management system.
  2. 2. Ian Babbitt • Provided Business Analyst support for the Compliance Department. • Elicited and refined business requirements. • Wrote and executed test scripts for enhancements and bug-fixes. • Worked modified work schedule due to collaboration with on and off-shore business partners. • Assisted with defect triage efforts. • Documented system changes, and worked with Change Readiness and LOBs to communicate those changes to end-users. • Assisted with requirements-gathering efforts for the global AML platform to replace SKYC. Performance Analyst, Puget Sound Energy. Bellevue, WA. 2010-2011 • Completed change management efforts for the Customer Care Department. • Managed software upgrade project, including gathering business requirements. • Managed cost-savings and Lean/Six Sigma projects. • Worked on process documentation, and project management standardization programs. • Managed PSE’s participation in an industry benchmarking survey • Provided managerial reporting for multiple departments. • Assisted Business Analysts on projects. • Helped manage a Business Process Management re-engineering project. • Conducted Utilities and Transportation Commission Compliance efforts. Business Management Analyst, Washington Mutual Bank. Seattle, WA. 2005-2009 • Provided forecasting and analytical support to management for the eCommerce Technology Department. • Co-managed departmental budgeting process. • Supported multiple LOBs by determining proper cost center and capital/expense allocations for labor and hardware expenses. • Generated, analyzed and distributed project and departmental metrics. • Co-managed procurement cycle for various cost centers, from contract origination to vendor payment. • Overhauled invoice-processing system, improving invoice cost-allocation accuracy to 100%. • Restructured capital cost system, resulting in greater accuracy and increased expense amortization. • Re-engineered project budget reporting systems, capacity-planning forecasts and labor-tracking reports, resulting in increased business intelligence insights for business owners. • Performed variance, trend and statistical analysis on multiple projects. • Expert in Software Development and Project Management Lifecycles. • Co-managed on- and off-shore staffing contracts. Served as a vendor manager for various contractors. Credit Manager, Farwest Freight Systems. Sumner, WA. 2005 • Managed the Credit Department, supervising a staff of two Collection Agents.
  3. 3. Ian Babbitt • Proactively managed accounts receivable portfolio for United States and Canada. • Performed risk analysis on applicants to determine appropriate credit limits, and reviewed financial statements and credit reports to mitigate portfolio risk. • Ensured that customers paid according to stated terms and conditions. Oversaw debt workout plans, and attorney referrals. • Overhauled account-origination process, allowing accelerated credit verification and establishment of appropriate credit limits. Seattle Region Credit Manager, Gensco. Seattle, Kirkland, Tacoma, WA. 1998-2004 • Proactively managed the accounts receivable portfolio for multiple offices. • Maximized receivable collections, while retaining customer loyalty, by administering a firm but fair collection policy. • Performed risk analysis on applicants to determine appropriate credit limits, and reviewed financial statements and credit reports to mitigate portfolio risk. • Employed numerous security devices to hedge risk. • Implemented risk-mitigation measures by application of financial analysis. Revenue Officer, Internal Revenue Service. Fairfax, VA, Seattle, WA. 1991-1998 • Successfully resolved thousands of business and individual tax investigations. Analyzed financial statements to achieve successful resolution, including installment plans and Offers-in-Compromise. • Worked with business and individual debtors and their attorneys. • Conducted auctions, skip-tracing, and issued summonses, and garnishments. • Made Audit/Criminal Investigation referrals, uncovered tax protestor schemes and prepared tax returns. • Pursued collection on corporate officers responsible for unpaid trust-fund taxes. • Helped operate the Seattle/Tacoma Tax-Aide program, a program providing free tax-preparation services. Technical Skills • SME for Salesforce Customer Relationship Management software. • SME for Team Foundation Server (TFS) defect management software. • SME for SKYC Anti-Money laundering software. • SME on Hewlett-Packard Application Lifecycle Management defect management software. • SME for Lawson and Ariba procurement platforms. • Proficient with Waterfall and Agile project methodologies. • Proficiency with Salesforce, TFS, Crystal Reports, Excel, Access, Lawson, PowerPoint, Visio, SharePoint, CLX, SAP, Active Strategy, IBM WebSphere Lombardi, DataRaker, Wiki and Office applications. Education • Bachelor of Arts Degree in History. University of Mary Washington, Fredericksburg, VA. Graduated with Honors. 1989-1991. George Mason University, Fairfax, VA 1987-1989.
  4. 4. Ian Babbitt • Post-Bachelor courses: Supply Chain Management, Auditing and Attestation, Intermediate Accounting I and II, Business Law, Federal Income Tax, Cost Accounting, Payroll and Business Tax Accounting, Government and Not-For-Profit Accounting, Managerial Accounting, Financial Accounting I and II, Financial Statement Analysis, Business Credit Management, Introductory Accounting, Business and Economic Statistics, Introductory Accounting Software Applications, Macro- and Microeconomics. • Six Sigma/Operational Excellence/Continuous Process Improvement training at Washington Mutual Bank and Puget Sound Energy. Volunteer Work Food Lifeline. 2008 - Current. Food Lifeline is Western Washington’s largest hunger-relief agency.

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