Input Zero Technologies Pvt. Ltd.
Case Study – Implementation at E-Commerce company
Client Requirements Key Challenges
Success & Deliverables
Modules: Incident, Change, Request,
Problem, CMDB, Catalogue, Reports,
Requirement: Implementation of ITSM
modules and integrating ITSM with the
discovery and other business processes like
HR, Admin, Finance. Integration with SSO,
Google ADFS, Email, AD, OKTA.
Customer is a top cab aggregator in India
whose business is ecommerce based and IT
• Custom ESS design
• Segregation of tickets based on department
• Segregation of SLA, auto routing rule etc
based on department
• Custom application for one department
• different dashboards for different role (CAO
and department heads)
• Separate email integration for different
Approach Adopted: Followed waterfall distributed in phases. Executed in a fixed bid model.
Deliverables: Configured 150+ SLA’s. Created dynamic workflows in order to cater to adhoc
changes and new requirements. Created 54 dashboards. Customized OOB ESS - customized menu
content, customized ESS homepage, customized broken pages, Customized SSO login page, etc.
Implemented of complete ITSM suite. Integration of legacy applications. Consulting on Integration