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ITIL Process design and SerivceNow Implementation


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In this assignment we had aligned the process, implemented servicenow tool. We had to delivery this project in a very tight deadlines of 2 months.

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ITIL Process design and SerivceNow Implementation

  1. 1. Input Zero Technologies Pvt. Ltd. Case Study – Implementation at BFSI customer Client Requirements Key Challenges Success & Deliverables Modules: Incident, Change, Request, Problem, CMDB, Catalogue, Reports, Process Consulting Requirement: Process Consulting & Workshops, Implementation of ITSM modules based on ITIL best practices & IZT proprietary framework and Integration with SSO, AD, Email, Jira & SMS gateway. Customer is into BFSI domain running on IT critical applications • Aggressive time lines. • Consulting in Catalogue , Processes, Foundation Data streamlining. • Migration from existing tool to ServiceNow • Limited in-house expertise and had to deep dive into systems for understanding existing functionality and develop processes Deliverables: Developing Process blueprint, GAP analysis, Cumulative process score card, Process Reengineering & documentation. ITSM modules implementation. Integration with multiple SSO and AD. Delivered Implementation and Integration in 2 Months timeline.