8 Best Practices for Enabling Employee-Owned Smartphones


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Intel IT took a proactive approach to securely enable personal devices in our enterprise. In this slideshare we share the 8 best practices that we used to deploy our successful personal device program

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8 Best Practices for Enabling Employee-Owned Smartphones

  1. 1. 8 Best Practices For EnablingEmployee-0wned Smartphonesin the Enterprise
  2. 2. Embrace Consumerization CONSUMERIZATION OF IT: Employees want to use personal devices to do their jobs. Intel IT recognizes that employees want access to information and applications from anywhere and at any time, so that they can work in more flexible and productive ways.
  3. 3. Enable Consumerization By taking advantage of: Internet Cloud Connectivity Virtualization Computing Intel is redefining services we provide to our employees. We have identified eight best practices for creating a personal device program that meets our security standards.For more information:Best Practices for Enabling Employee-owned Smart Phones in the Enterprise
  4. 4. Engage Stakeholders Early in the Planning ProcessIntegrating employee-owneddevices into our IT environmentinvolved many different groupsacross Intel. We identified a teamof stakeholders from human resources,legal, and engineering—plus stake-holders from privacy and corporateservices teams.We were able to successfully collaborateand accomplish our goals due to thewide variety of collaboration toolswe have available.
  5. 5. Engage End UsersOne of our goals in integrating consumer devices into the enterprisewas to increase employee productivity and job satisfaction.To find out what our employees wanted, we engaged withthem directly by using an internal blog to discuss thenew IT consumerization policy. More than 8,000employees responded. Response was so enthusiasticthat we extended the blog conversation from onemonth to six months.
  6. 6. Develop a Security Model Before Intel IT could allow employee- owned devices in the enterprise, we needed to better protect our data and intellectual property. We developed a security model that provides appropriate protection for different levels of Intel data. We also developed a system for supporting smartphones in the Intel factory environments, which require special consideration and extra security.
  7. 7. Decide Which Devices to SupportWe determined which devices to support and how to enable serviceseffectively. Factors included device evaluation, a certification process,associated costs, available service plans, and support models.With an eye to the future, Intel IT continues to evaluate emergingtechnologies with a variety of alternative form factors. Our goal is toprovide seamless access to enterprise resourcesfrom multiple devices while maintainingsecurity in a cost-effective way.
  8. 8. Address Legal and Human Resource ConcernsGiving employees access to corporate resources from personal devices raisesimportant legal, human resources, and policy concerns.Intel IT created a service agreement that employees and managers mustagree to before participating in the program.The relevant controls are practical, achievable, and enforceable.
  9. 9. Enable Required TechnologiesWe addressed the technological requirements ofthe program by designing a physical infrastructureto support it and by creating a web portal thatemployees could use to order services.Once these pieces were in place, we ran a pilotproject to test and fine-tune the program,and we provided training to users, managers,and support personnel.The pilot results were encouraging.Participation was high, and participantsreported being very satisfied with the program.
  10. 10. Plan the DeploymentFor deployment, we verified that capacity was sufficient to meetdemand and established critical success and operational indicators.We also created a communicationsplan using a variety of channels,including newsletters and socialmedia. Our messages informedemployees about the programlaunch, provided a schedule, andexplained program eligibility andthe service agreement.
  11. 11. Stay Up-to-Date with Changing TechnologyIt is important that we keep pace with technological changes andunderstand how they affect the integration of personal devices intothe enterprise.We continually update our resources—modifying the employee agreement asneeded, updating the web portal, certifying new operating systems, addingnew services, and deploying alternative form factors. For example, we’redeveloping a roadmap to allow smartphones to connect to the enterpriseWi-Fi network.
  12. 12. Results and BenefitsImplementing personal devices has resultedin significant benefits for employees and IT. – Increased productivity – Enhanced flexibility – Improved employee satisfaction – Relatively low costs to Intel IT – No impact on support – Improved business continuity – Better security and loss preventionFor more information:Best Practices for Enabling Employee-owned Smart Phones in the Enterprise
  13. 13. Intel IT is passionate about driving businessvalue through innovation and sharing IT best practices with our industry peers. Learn more about Intel IT at: Intel.com/IT