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Nothing beats engineering talent
…the agile transformation at ING
DevOps Enterprise Summit
London
June 30th 2016
Ron van K...
Video – The Change to DevOps
2
Ron van Kemenade – CIO ING
3
@RonvanK1965
 Responsible for: All banking technology in ING
 ING IT Staff: 9.000+
 In thi...
4
ING is a global financial service provider servicing more than
34 million customers
(2015)
Customers: 34.4m
Employees: >...
5
We aim to empower people to stay a step ahead in life and in
business
Looking back to 2010 our IT would not have been able to serve
this strategy
6
Technology is a commodity
We have internal c...
Coming from my blog: Proud to be IT - the Java community (June 2010)
 “IT is a beautiful profession….”
 “Sometimes howev...
To get the fire going we set the example by creating a new
mobile app Dev team
8
Make people aware of the change that
need...
Jan 2010 Willingness to change New IT Management team
Jun 2010 An engineering culture Google IO
Oct 2010 First scrum teams...
During our transformation we have faced serious challenges
Capabilities
Business
involvement
Technology
Key questionChalle...
The paradigm throughout the journey has consisted of three
coherent elements
11
Simplify
Highly
Skilled
Engineers
Automate...
We learned there are several levels of adopting change
(the Psychology of Change)
12
You want to be compliant
You want to ...
13
Now let’s see how we all have dealt with these challenges in our
own transformation journey
1 Only 5 questions
2 There ...
Prepare to vote
14
Voting is anonymous
TXT 1
2
Internet 1
2
Twitter 1
2
This presentation has been loaded without the Send...
Test question:
What do you think about this presentation so far?
A. sorry, I can’t read the slides
B. cool, but completely...
Test question:
What do you think about this presentation so far?
16
Internet This text box will be used to describe the di...
1. We have an agile way of working;
in the process from idea to the market we have eliminated
A. handovers between design ...
1. We have an agile way of working;
in the process from idea to the market we have eliminated
18
Internet This text box wi...
2. We organise in a DevOps model
A. we keep development and IT operations separate
B. we have DevOps teams dedicated to pr...
2. We organise in a DevOps model
20
Internet This text box will be used to describe the different message sending methods....
3. We have product owners; and they are
A. from IT
B. from a dedicated pool of product owners
C. mandated business represe...
3. We have product owners; and they are
22
Internet This text box will be used to describe the different message sending m...
4. We do continuous delivery
A. no, not yet
B. yes, some automation is in place to deploy and we have quarterly / half yea...
4. We do continuous delivery
24
Closed
A.
B.
C.
no, not yet
yes, some automation is in place to...
yes, we have full conti...
5. We learn by failing fast (through minimum viable products)
A. we take customer survey feedback into account
B. we prior...
5. We learn by failing fast (through minimum viable products)
26
A.
B.
C.
we take customer survey feedback into account
we...
Everybody fights against you
Everybody feels unhappy
Nobody wants to admit failure
Everybody wants fast success
Management...
It is a never ending story
28
There was a beginning, but there will be
no end
So, everybody is continuously looking
for an...
Thank you!
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DOES16 London - Ron van Kemenade - Nothing Beats Engineering Talent…The Agile Transformation at ING

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Nothing Beats Engineering Talent…The Agile Transformation at ING

Ron van Kemenade, CIO, ING Bank

DevOps Enterprise Summit London 2016

Published in: Technology

DOES16 London - Ron van Kemenade - Nothing Beats Engineering Talent…The Agile Transformation at ING

  1. 1. Nothing beats engineering talent …the agile transformation at ING DevOps Enterprise Summit London June 30th 2016 Ron van Kemenade CIO ING
  2. 2. Video – The Change to DevOps 2
  3. 3. Ron van Kemenade – CIO ING 3 @RonvanK1965  Responsible for: All banking technology in ING  ING IT Staff: 9.000+  In this position: over 3 years I find the impact that the IT has on the customer experience very motivating. Quality of IT is more defined by skills and knowledge of people, rather than process adherence.
  4. 4. 4 ING is a global financial service provider servicing more than 34 million customers (2015) Customers: 34.4m Employees: >52.000 (by headcount) Market Capitalization: € 48 bn Total assets: € 842 bn Income: € 16.5bn Underlying net profit Banking: € 4.2bn
  5. 5. 5 We aim to empower people to stay a step ahead in life and in business
  6. 6. Looking back to 2010 our IT would not have been able to serve this strategy 6 Technology is a commodity We have internal customers IT is a cost center Quality through process adherence Lot of manual work & handovers Multiple sourcing partners Scattered IT landscape Non-functionals provided by infra “Everyone can do it” “So let’s give them an SLA” “So let’s cut the budget” “CMMI rules the world” “Let’s wait for something to be delivered” “Who do I call to know what is happening” “Is there anybody left who knows how to fix it?” “Business just cares about functionality” Starting position
  7. 7. Coming from my blog: Proud to be IT - the Java community (June 2010)  “IT is a beautiful profession….”  “Sometimes however, we get lost in governance, procedures, documents, controls and alignments. Don't get me wrong; it's all necessary, but ….”  “You simply forget IT is a great profession. How often do we really feel proud and get recognition for real craftsmanship?...”  “Instead of complaining …. we pick up the challenge …”  “Let's feel proud again, and show the organisation that IT is a great profession!” To spark the change we addressed the engineering culture first 7
  8. 8. To get the fire going we set the example by creating a new mobile app Dev team 8 Make people aware of the change that needs to happen We started a Guerilla campaign Make the change visible We put the team in the middle of the building Let the movement spread We allowed people to copy the experiment and learn for themselves Celebrate success We organized the engineer award event Join the movement yourself We showed up frequently and interact with the teams
  9. 9. Jan 2010 Willingness to change New IT Management team Jun 2010 An engineering culture Google IO Oct 2010 First scrum teams New Mobile app development Apr 2011 Start with automated deployments Continuous Delivery (Jez Humble; David Farley) Feb 2012 Platform-as-a-Services Discussion “who runs production?” May 2013 First DevOps JavaOne Sep 2014 Web scalable architecture Netflix (triggered by ING Resilience issues) Jun 2015 BizDevOps Spotify Nov 2015 Professionalise IT engineering profile Dreyfus model Our transformation journey has been marked by several moments of truth 9
  10. 10. During our transformation we have faced serious challenges Capabilities Business involvement Technology Key questionChallenge ▪ Significantly different knowledge and competencies are required ▪ Adaptability of the workforce  How do you train your people?  What is the right balance between training, hiring and sourcing? ▪ Not only the IT side is required to change, but also the business side ▪ New interaction model needs business people to get much more involved in IT delivery ▪ How do you effectively onboard the business? ▪ Large part of traditional application technologies are in legacy technologies with limited support for modern tools ▪ Where to invest in DevOps and continuous delivery tooling for legacy? ▪ And where to move away? Transformation of 10
  11. 11. The paradigm throughout the journey has consisted of three coherent elements 11 Simplify Highly Skilled Engineers Automate We call this “the Power of IT”
  12. 12. We learned there are several levels of adopting change (the Psychology of Change) 12 You want to be compliant You want to proof that you can do this as well You understand the rationale Continuously guides your behavior and choices Source: Blog of Sal Freudenberg Regulated through identification3. 4. Integrated regulation (4 states of Organismic Integration Theory - Deci & Ryan 2. 1. Introjected regulated behaviour Externally regulated behaviour
  13. 13. 13 Now let’s see how we all have dealt with these challenges in our own transformation journey 1 Only 5 questions 2 There is no right or wrong 3 All answers are anonymous This helps us all to understand the challenges4 5
  14. 14. Prepare to vote 14 Voting is anonymous TXT 1 2 Internet 1 2 Twitter 1 2 This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  15. 15. Test question: What do you think about this presentation so far? A. sorry, I can’t read the slides B. cool, but completely useless C. I am transformed beyond the point of recognition 15 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. The question will open when you start your session and slideshow. # Votes: 0 Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  16. 16. Test question: What do you think about this presentation so far? 16 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. Closed A. B. C. sorry, I can’t read the slides cool, but completely useless I am transformed beyond the point of recognition 33.3% 66.7% 100.0% This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info. We will set these example results to zero once you've started your session and your slide show. In the meantime, feel free to change the looks of your results (e.g. the colors).
  17. 17. 1. We have an agile way of working; in the process from idea to the market we have eliminated A. handovers between design and build B. handovers between Dev and Ops C. handovers between business and IT 17 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. The question will open when you start your session and slideshow. # Votes: 0 Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  18. 18. 1. We have an agile way of working; in the process from idea to the market we have eliminated 18 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. Closed A. B. C. handovers between design and build handovers between Dev and Ops handovers between business and IT 33.3% 66.7% 100.0% This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info. We will set these example results to zero once you've started your session and your slide show. In the meantime, feel free to change the looks of your results (e.g. the colors).
  19. 19. 2. We organise in a DevOps model A. we keep development and IT operations separate B. we have DevOps teams dedicated to projects and programs C. we have permanent DevOps teams responsible for their own backlog 19 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. The question will open when you start your session and slideshow. # Votes: 0 Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  20. 20. 2. We organise in a DevOps model 20 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. Closed A. B. C. we keep development and IT operations separate we have DevOps teams dedicated to projects and... we have permanent DevOps teams responsible for... 0.0% 0.0% 0.0% This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info. We will set these example results to zero once you've started your session and your slide show. In the meantime, feel free to change the looks of your results (e.g. the colors).
  21. 21. 3. We have product owners; and they are A. from IT B. from a dedicated pool of product owners C. mandated business representatives 21 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. The question will open when you start your session and slideshow. # Votes: 0 Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  22. 22. 3. We have product owners; and they are 22 Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. Closed A. B. C. from IT from a dedicated pool of... mandated business... 0.0% 0.0% 0.0% This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info. We will set these example results to zero once you've started your session and your slide show. In the meantime, feel free to change the looks of your results (e.g. the colors).
  23. 23. 4. We do continuous delivery A. no, not yet B. yes, some automation is in place to deploy and we have quarterly / half year releases C. yes, we have full continuous delivery in place and we release every sprint 23 The question will open when you start your session and slideshow. # Votes: 0 Closed Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  24. 24. 4. We do continuous delivery 24 Closed A. B. C. no, not yet yes, some automation is in place to... yes, we have full continuous delivery in... 0.0% 0.0% 0.0% Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info. We will set these example results to zero once you've started your session and your slide show. In the meantime, feel free to change the looks of your results (e.g. the colors).
  25. 25. 5. We learn by failing fast (through minimum viable products) A. we take customer survey feedback into account B. we prioritize and unsuccessful products get less resources to execute their roadmap C. we use customer feedback to set the roadmap and even take unsuccessful products out of production 25 The question will open when you start your session and slideshow. Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. # Votes: 0 Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  26. 26. 5. We learn by failing fast (through minimum viable products) 26 A. B. C. we take customer survey feedback into account we prioritize and unsuccessful products get less resources to execute their roadmap we use customer feedback to set the roadmap and even take unsuccessful products out of production 100.0% 0.0% 0.0% Internet This text box will be used to describe the different message sending methods. TXT The applicable explanations will be inserted after you have started a session. Twitter It is possible to move, resize and modify the appearance of this text box. Closed This presentation has been loaded without the Sendsteps add-in. Want to download the add-in for free? Go to https://dashboard.sendsteps.com/info.
  27. 27. Everybody fights against you Everybody feels unhappy Nobody wants to admit failure Everybody wants fast success Management wants to push it So, you need to be brave But you need to take the first step So, you need to declare it So, you need to layout the journey So, you need to keep the mandate at the teams to learn and experiment “This is all cool, but where do I start the transformation?” 27
  28. 28. It is a never ending story 28 There was a beginning, but there will be no end So, everybody is continuously looking for answers
  29. 29. Thank you!

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