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DOES14 - Glenn O'Donnell - Forrester - Modern Services Demand a DevOps Culture Beyond Apps

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Glenn O'Donnell, VP & Research Director, Forrester Research at DevOps Enterprise Summit 2014

The benefits of DevOps span far beyond business applications and far beyond only the release phase. Business services are comprised of many components that fall under both infrastructure and applications umbrellas. These components come in a wide variety of forms (physical, virtual, and cloud), with the components changing states and relationships continually. DevOps becomes a necessity way of life in such complex, dynamic environments. DevOps relevance in new application development is well-known, but everything is now becoming software-defined, including the infrastructure. The same principles apply across the board, driving broader demand for the speed, flexibility, and dependability that comes from good DevOps thinking and practice. DevOps is not just for applications. It’s for everything you now do.

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DOES14 - Glenn O'Donnell - Forrester - Modern Services Demand a DevOps Culture Beyond Apps

  1. 1. Modern Services Demand A DevOps Culture Beyond Apps Glenn O’Donnell Vice President and Research Director October 22, 2014 Happy 111th Birthday, Curly! @GlennODonnell
  2. 2. It’s NOT about technology It’s about SERVICES! $ ¥ € £ © 2014 Forrester Research, Inc. Reproduction Prohibited 2
  3. 3. Service design is modular Drill Down Drill Down Business Service Assembly of Sub-Services Infrastructure & Applications © 2014 Forrester Research, Inc. Reproduction Prohibited 3
  4. 4. Components form a rich ecosystem SaaS Application Business Partner Service Directory Service Public Cloud IaaS Hosted Private Cloud Traditional Hosting Service Application Database Private IaaS Cloud Virtual Infrastructure Physical Infrastructure Mainframe Internal Components External Components © 2014 Forrester Research, Inc. Reproduction Prohibited 4
  5. 5. Everything is now software (even hardware) SaaS Application SaaS Application Business Partner Service Business Partner Service Directory Service Directory Service Public Cloud IaaS Public Cloud IaaS Hosted Private Cloud Hosted Private Cloud Traditional Hosting Service Traditional Hosting Service Application Database Private IaaS Cloud Virtual Infrastructure Physical Infrastructure Mainframe Application Infrastructure Abstraction Abstraction Internal Components External Components © 2014 Forrester Research, Inc. Reproduction Prohibited 5
  6. 6. Software = Models © 2014 Forrester Research, Inc. Reproduction Prohibited 6
  7. 7. It’s only a model! © 2014 Forrester Research, Inc. Reproduction Prohibited 7
  8. 8. You can automate if you have a model All of this is System Software 01101011001001001010101010111011 10010110000001110101001101001011 11100101000000100010010100100010 01010110101111101101111000101000 11110110000110100100111011010110 00010110101101001011101011111110 Software Model Drives Produces Automation Tool Service Treated The Same as Application Software © 2014 Forrester Research, Inc. Reproduction Prohibited 8
  9. 9. It’s only a model? It’s the secret code! "created": "2014-10-22T21:11:09Z", "flavor": { "id": "1", "links": [ { "href": "http://openstack.example.com/openstack/flavors/1", "rel": "bookmark" } ] }, "hostId": "65201c14a29663e06d0748e561207d998b343e1d164bfa0aafa9c45d", "id": "893c7791-f1df-4c3d-8383-3caae9656c62", "image": { "id": "70a599e0-31e7-49b7-b260-868f441e862b", "links": [ { "href": "http://openstack.example.com/openstack/images/70a599e0-31e7-49b7-b260-868f441e862b", "rel": "bookmark" } ] }, © 2014 Forrester Research, Inc. Reproduction Prohibited 9
  10. 10. Be the automator – not the automated › Automation architect › Business relationship mgr › Service engineer › Workflow/process experts › Customer advocates › Focus on services › Systems administrator › Network administrator › Storage administrator › Database administrator › ITIL & tech zealots › Focus on silo technologies © 2014 Forrester Research, Inc. Reproduction Prohibited 10
  11. 11. What happens to the Geeks? Wonderful Future! Doomed! Photo Credit: Geek › Performs geek work › Loves change › Innovator Geek Imposter › Performs geek work › Dislikes change › Sustainer © 2014 Forrester Research, Inc. Reproduction Prohibited 11
  12. 12. How can you help me? › We want to hear your stories! › We are changing the world together! Dev Ops © 2014 Forrester Research, Inc. Reproduction Prohibited 12
  13. 13. Thank you Glenn O’Donnell +1 617.613.8826 godonnell@forrester.com @GlennODonnell

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