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DOES14 - David Ashman - Blackboard Learn - Keep Your Head in the Clouds

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Blackboard's Transition from Enterprise to Cloud Software through DevOps

How do you implement DevOps in a software company that has 16 years of established culture and processes? What if this organization is the industry leader and has everything to lose by changing? Over the last two years, Blackboard has gone through an enormous change, from a company delivering enterprise software once every 18 months to one on the verge of delivering Cloud enabled education software through continuous deployment. My presentation will talk about the triumphs and challenges of taking a group entrenched in years of legacy to a new vision of faster delivery of high quality software.

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DOES14 - David Ashman - Blackboard Learn - Keep Your Head in the Clouds

  1. 1. Keep Your Head in the Clouds Blackboard’s Transition from Enterprise to Cloud Software Through DevOps David Ashman Chief Architect, Cloud Architecture @davidbashman
  2. 2. ● The industry leader in educational technology and services ● 17 years young ● Privately held ● $450M revenue at time of going private ● Headquarters in Washington, DC
  3. 3. Blackboard Learn ● 17 year old codebase with roots in Perl ● Millions of lines of Java code (Hybrid Java/Perl for many years) ● 7 development/operations offices, worldwide ● 700 people between development, testing and operations (All products) ● ~3000 virtual machines across 1000 clients in hosting ● ~8PB of content and data storage
  4. 4. We are a horse.
  5. 5. And like so many of you... ● 6+ month lead times ● Technical debt ● High update failure rates ● Poor communication paths from development to operations ● Poor feedback loops from operations to development
  6. 6. But through the art of DevOps...
  7. 7. We are a horse.
  8. 8. We are a horse. ^
  9. 9. What changed? ● Automation ● Cloud Infrastructure ● Culture
  10. 10. Automation
  11. 11. # of code commits
  12. 12. 24-36 Hours
  13. 13. Mike McGarr
  14. 14. # of code commits
  15. 15. # of code commits
  16. 16. # of code commits
  17. 17. 152-43-03 6M Hinouutress
  18. 18. But wait... There’s more! Functional Acceptance Testing
  19. 19. Value 5 minutes Create Ticket 4 hours 15 minutes 1 hour 1 hour Commit/ Build/ Integrate 5 minutes Problem! Code Test Suite Analyze Failed Tests 5 minutes 36 hours 24 hours 6 hours (value) 70 hours total time = 9% Efficient Waste (wait) 15 minutes Assign Ticket 6 hours
  20. 20. Development Testing (2-5 days) Commit Ticket Project Management 3-6+ days
  21. 21. 100s of Failures 60% script issues (invalid tests, out of sync with functionality) 30% data/environment issues (data left in the database or filesystem) 7% pre-existing issues 3% newly discovered issues
  22. 22. Problem
  23. 23. The Problem ● Elongated testing cycles (3+ months) ● Longer time to market ● Reduced visibility to our development team ● Long delays between coding and fixing ● Too much noise distracting us from product improvements
  24. 24. Test Automation ● TDD ● Fully automated acceptance testing pipeline ● < 30m acceptance test feedback ● New testing approaches (Jasmine, Protractor, RESTAssured) 6+ month lead time 1-2 week lead time
  25. 25. Cloud Infrastructure
  26. 26. Product Development Operations != != Development Test Production
  27. 27. Deployment Environments ● Snowflakes - No two environments were alike ● Completely different deployment methods o Manual development builds o Automated installs in testing o Gold master images in production ● Completely different deployment architectures o Windows development machines o Linux VMs in testing o Linux clusters in production
  28. 28. Development Operations
  29. 29. Learn in the Cloud ● Everything, from the ground up, is automated. ● Orchestration in code - stored in SCC, executed in ALL deployment environments. ● On demand provisioning for developers. o Still develop on their laptops, but can now test in a real deployment environment.
  30. 30. BbCloud ● OpenStack in our data centers ● Abstract cloud fabric to gain benefits in both clouds ● Centralized, standardized Chef automation ● Increased visibility for development o Monitoring, APM, statsd, centralized logging
  31. 31. Culture
  32. 32. “QA is responsible for defining the testing strategy.” “QA is responsible for checking quality when a feature is done.” “Unit testing is not enough to verify a feature.”
  33. 33. Development Operations
  34. 34. Executive Buy-in
  35. 35. What we’ve achieved ● Development teams deploying their production environments. ● Developers solving operational issues in production. ● Open feedback loops on operational issues. ● Data-driven decisions based on that feedback.
  36. 36. I might be able to help... ● Understand the impact that cloud computing can have on DevOps even in an “enterprise” company. ● Understand the cost models comparing cloud computing and traditional hosting. ● Frame your pitch to the executive team to make material changes in your company culture.
  37. 37. I’d like to learn more about... ● Effective testing strategies for traditionally manual tests (UI, etc). ● Applying DevOps strategies for shipped-to-premise software.
  38. 38. Thanks! dashman@blackboard.com @davidbashman

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