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DOES16 San Francisco - Damon Edwards - The Talent You Need is Already Inside Your Company

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The Talent You Need is Already Inside Your Company

Damon Edwards, Co-Founder, SimplifyOps, Inc

“Buy vs Build” is a decision made all throughout an enterprise. We vigorously debate either position when it comes to our technology and tools. But what about our people? Conventional wisdom holds that, if an enterprise seeks a transformation, it must go into “buy” mode and acquire as much talent as possible from the outside. However, in reality this is an expensive strategy with a low success rate. Putting aside the obvious problem of there being a very limited number of “the best” to spread across an entire industry, the “buy” strategy is still largely based on hope. You hope that the new people will bring the right ideas that will automatically spread. You hope that the new people will have experience that can be translated to your business. But, more often than not, the hope of the income new is undermined and overwhelmed by the same systemic issues that caused your current problems. This talk is about a tactical set of actions that leaders can take to find and fix their company’s systemic issues. If you fix the system, you’ll be able to de-risk the new. If you fix the system, you’ll find a truth that just isn’t discussed: the talent you need to succeed is already inside your company.

DevOps Enterprise Summit San Francisco 2016

Published in: Technology
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DOES16 San Francisco - Damon Edwards - The Talent You Need is Already Inside Your Company

  1. 1. The Talent You Need is Already Inside Your Company Damon Edwards @damonedwards
  2. 2. TALENT* *The people who have the skills necessary to make your business successful
  3. 3. This is not a HR talk This is not a skills development talk This is a talk about technical management Please note…
  4. 4. Damon Edwards Ops Improvement DevOps Consulting Tools I’ve gotten to see a lot… Community
  5. 5. “we can’t find the talent we need to be successful in our transformation” Executives Everywhere
  6. 6. The “Buy” Mindset If only our recruiters could hire the best like the unicorns do.
  7. 7. The “Buy” Mindset Meets Reality If only our recruiters could hire the best like the unicorns do. Adrian, where did you find all of your talent?? C-Level Execs Fortune 100’s Adrian Cockcroft (Netflix at the time)
  8. 8. If only our recruiters could hire the best like the unicorns do. Adrian, where did you find all of your talent?? Adrian Cockcroft (Netflix at the time) C-Level Execs Fortune 100’s “I hired them from you! The “Buy” Mindset Meets Reality
  9. 9. Grow the talent Retain the talent Happy talent attracts more talent The “Grow” Mindset 1 2 3
  10. 10. Grow the talent Retain the talent Happy talent attracts more talent The “Grow” Mindset 1 2 3 ?
  11. 11. Remember this isn’t a HR talk… I don’t know how to fix and develop the individual
  12. 12. … my focus is on the systemic conditions Rework Too much WIP Unclear Priorities Bottlenecks Lack of Feedback Waiting Conflicts Excessive “Approvals” Excessive Meetings Repetitive Manual Work
  13. 13. You need a system. “Average leaders have quotes. Good leaders have a plan. Exceptional leaders have a system.” -Urban Meyer
  14. 14. How do we know we are creating better conditions? Work Overload Lack of Control Insufficient Rewards Breakdown of Community Absence of Fairness Value Conflicts People Burnout* *Christina Maslach, UC Berkeley Organizational risk factors for burnout
  15. 15. How do we know we are creating better conditions? Work Overload Lack of Control Insufficient Rewards Breakdown of Community Absence of Fairness Value Conflicts Leveled Work Empowered Sufficient Rewards Supportive Community Fairness and Transparency Aligned Values People Burnout* People Thrive* *Christina Maslach, UC Berkeley Organizational risk factors for burnout *John Willis and I
  16. 16. About that system… Let’s lean on Lean Value Stream Mapping Lean Waste Analysis Service Delivery Metrics Systems Thinking A3/ Improvement Kata
  17. 17. About that system… Let’s lean on Lean Value Stream Mapping Lean Waste Analysis Service Delivery Metrics Systems Thinking Google: DOES15 DevOps Kaizen A3/ Improvement Kata
  18. 18. Design patterns that remove friction & help people thrive Improvement System DevOps Kaizen
  19. 19. DevOps Enterprise is a great source of these patterns “Focus on speed” “Reduce batch sizes”
  20. 20. DevOps Enterprise is a great source of these patterns “Dojo model to uplift teams” “Platforms funded as products”
  21. 21. DevOps Enterprise is a great source of these patterns “Autonomous product teams” “Empowering teams” Prerequisite: Simplify Operations
  22. 22. Dev/Test Release OperatePlanning Common perception of Enterprise DevOps Transformations
  23. 23. Common perception of Enterprise DevOps Transformations Dev/Test Release OperatePlanning Cross-Functional Product Teams Cross-Functional Product Teams Cross-Functional Product Teams
  24. 24. Current Reality of Most Enterprise DevOps Transformations Dev/Test Release OperatePlanning Cross-Functional Product Teams Cross-Functional Product Teams Cross-Functional Product Teams ?
  25. 25. Complexity of Enterprise Operations Ticket System SysAdmin NetEng CDN SysEng Ticket System SecOps Ticket System DNS PM DBA I just need an environment! Something isn’t working!
  26. 26. End-to-End DevOps Transformation Dev/Test Release OperatePlanning Cross-Functional Product Teams Cross-Functional Product Teams Cross-Functional Product Teams 2. Integrate 3.Enable Standard Platforms Ops APIs 1. Simplify
  27. 27. Example: Ticketmaster’s “Support at the Edge” Pattern Jody Mulkey
  28. 28. My interpretation of how they did it Dev/Test Prod
  29. 29. Better for the business and better for employees AND… 90% Reduction in MTTR 50% Reduction in escalations 55% Reduction of overall support costs
  30. 30. Recap Goal: Inverse of Maslach risk factorsMindset: “Grow”
  31. 31. Focus on removing friction Put an improvement system in place Go all the way with Ops Recap And don’t forget all of the HR stuff I didn’t talk about! DevOps Kaizen
  32. 32. Let’s talk! Especially about Simplifying Ops! @damonedwards damon@simplifyops.com Get the slides here

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