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BECOME A SAP CRM CONSULTANT & JOB PROFILE

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SAP CRM Contents
 Who Is A SAP CRM Consultant
 Introduction To SAP CRM
 SAP CRM Consultant Roles
 SAP CRM Tasks

 Key...
Who Is A SAP CRM Consultant

 SAP CRM Consultant – Specialized in SAP Customer

Relationship Management

 SAP CRM applic...
SAP CRM Module
 SAP CRM key functions include front office functions, end-to-

end industry-specific processes via market...
SAP CRM Consultant
 Act as first point of contact for
Responsibilities
 Analyze business processes

and customer needs.
...
SAP CRM Consultant Tasks
 CRM Functional consultant interacts with the customer.

 Configuration of CRM system to meet c...
Key Skills
 CRM :SAP CRM EHP1 WebUI, SAP CRM 7.0 Web UI,SAP
CRM, ABAP, BOL, GENIL, BSP Workbench, AET, Transaction
Launch...
SAP CRM Career Opportunities

 Bachelor’s degree (master’s degree preferred) in computer

science and a certification in ...
Contact Us:
For more details, please log on to www.ITLearnMore.com
Most Trusted Website for all Learning Needs by Students...
Thank you !
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How to Become a SAP CRM Consultant

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In this PPT, learn more about SAP CRM Consultant Job profile, SAP CRM module, SAP CRM Consultant roles, Responsibilities of SAP CRM consultant, SAP CRM consultant tasks and career opportunities.


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How to Become a SAP CRM Consultant

  1. 1. BECOME A SAP CRM CONSULTANT & JOB PROFILE Learn more about Highly Paid Jobs in IT www.ITLearnMore.com
  2. 2. SAP CRM Contents  Who Is A SAP CRM Consultant  Introduction To SAP CRM  SAP CRM Consultant Roles  SAP CRM Tasks  Key Skills Required  SAP CRM Career Opportunities
  3. 3. Who Is A SAP CRM Consultant  SAP CRM Consultant – Specialized in SAP Customer Relationship Management  SAP CRM application - addresses short-term imperatives to reduce cost and increase decision-making ability thereby achieving differentiated capabilities
  4. 4. SAP CRM Module  SAP CRM key functions include front office functions, end-to- end industry-specific processes via marketing, sales, service and various other channels.  SAP CRM key functions are linked to fields of marketing, sales and service.  Contact channels - Interaction center, web channel (e- commerce), field applications and partner channel management.  CRM Middleware is the primary device for the data exchange between the CRM system and the connected ERP system.
  5. 5. SAP CRM Consultant  Act as first point of contact for Responsibilities  Analyze business processes and customer needs.  Translate the requirements key users for SAP CRM support  Create documentation on all implemented solutions into functional design specifications for SAP CRM system setup through configuration and development  Develop SAP CRM training  Drive integration testing of  Conduct key user training business processes within SAP material for the business key user
  6. 6. SAP CRM Consultant Tasks  CRM Functional consultant interacts with the customer.  Configuration of CRM system to meet customer business process requirement .  Basic settings like transaction types, status profiles, partner determination, org determination etc.  Master data like business partner related field grouping  Middleware settings, configuration for replication of data with R/3 etc also done by functional consultants.
  7. 7. Key Skills  CRM :SAP CRM EHP1 WebUI, SAP CRM 7.0 Web UI,SAP CRM, ABAP, BOL, GENIL, BSP Workbench, AET, Transaction Launcher, One Order framework, Base Customization.  Tools : Debugger  Interfaces : BAPI, BADI and RFC  ABAP Dictionary  ABAP Reports
  8. 8. SAP CRM Career Opportunities  Bachelor’s degree (master’s degree preferred) in computer science and a certification in SAP CRM  Given SAP's grasp on the market for high-end ERP installations, the slice of this market for certified SAP professionals will continue to grow, according to SAP.
  9. 9. Contact Us: For more details, please log on to www.ITLearnMore.com Most Trusted Website for all Learning Needs by Students, Graduates and Working Professionals You can also Find us on :
  10. 10. Thank you !

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