IT Convergence Corporate Presentation - Your Source of Oracle Expertise

3,276 views

Published on

Here is our corporate presentation of IT Convergence. IT Convergence is a global enterprise application services provider with core competencies in Oracle Consulting, Development, Education, Hosting and Support Services.

Website: http://www.itconvergence.com/


1. Our Expertise: Your Return On Investment
2. Our Mission
3. Agenda
4. Who We Are
5. Global Presence
6. Global Support
7. Global Customers
8. Partnerships & Specializations
9. Oracle Strength
10. A Word from Our Customers – Rexel
11. A Word from Our Customers – Diodes
12. A Word from Our Customers – MasterLock
13. A Word from Our Customers – AZZ Inc
14. A Word from Our Customers – FP International
15. Analysts Saying About ITC
16. Why IT Convergence – Gartner
17. Why IT Convergence – Gartner
18. Why IT Convergence – Gartner
19. Products
20. A True Full-Service Option
21. Full Project Lifecycle Capabilities
22. International Project Management Office (PMO)
23. Comprehensive Oracle Fusion Middleware Solutions
24. IT Convergence On-demand Consulting
25. Making Your Oracle Solution a True Success
26. Maximize the Value of Your IT Investment
27. Reduce the Cost of IT
28. Enterprise Managed Services
29. IT Convergence Data Centers San Francisco
30. Reliable & Scalable Solution
31. Best of Breed Infrastructure Components
32. Integrated Applications We Host / Support
33. Backup as a Service (BaaS)
34. Cost-effective and Accessible Development
35. An Effective Testing Strategy for Your Investment
36. One Point of Contact
37. Agenda: Customer Experience
38. Customer Experience
39. Customer Experience – Global
40. ITC Global Customer Experience
41. ITC Global Customer Experience
42. ITC Global Customer Experience
43. ITC Global Customer Experience
44. ITC Global Customer Experience
45. Customer Experience – Asia PAC
46. ITC Asia Pacific Case Study
47. ITC Asia Pacific Case Study
48. ITC Asia Pacific Case Study
49. ITC Asia Pacific Case Study
50. ITC Asia Pacific Case Study
51. ITC Asia Pacific Case Study
52. ITC Asia Pacific Case Study
53. ITC Latin America Customer Experience
54. ITC Latin America Customer Experience
55. ITC Latin America Customer Experience
56. ITC Latin America Customer Experience
57. ITC Latin America Customer Experience
58. ITC Latin America Customer Experience
59. Customer Experience by Line of Business
60. Enterprise Managed Services Customer Experience
61. Enterprise Managed Services Customer Experience
62. Enterprise Managed Services Customer Experience
63. Enterprise Managed Services Customer Experience
64. Cloud & Enterprise Managed Services Customer Experience
65. Cloud & Enterprise Managed Services Customer Experience
66. Cloud & Enterprise Managed Services Customer Experience
67. Cloud Services Customer Experience
68. E-Business Suite R12 Customer Experience
69. Oracle UPK Services Customer Experience
70. Thank You
IT Convergence

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
3,276
On SlideShare
0
From Embeds
0
Number of Embeds
689
Actions
Shares
0
Downloads
86
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide
  • IT Convergence offers flexible consulting solutions. If you have a large scale-implementation or a global rollout, our Program Management Office will work on needs assessment, strategic planning, and project execution while providing the necessary change management support to ensure success. On the other hand if you need to fill a specific skill set or role, our On Demand Consulting team can most likely meet that need, usually at short notice. We also offer a full range of business intelligence, identity management and advanced Oracle database solutions.
    One of the things that distinguishes our consultants is that they are all Oracle subject matter experts who have backgrounds as Accountants, Business Analysts, Engineers, Human Resources Managers, or some other professional field. This combination of technical expertise and hands-on business experience makes them better able to apply technology to reengineer business processes. Our consultants are also effective because they have the full support of our other divisions, which I’ll discuss now.
    [CLICK]
  • IT Convergence consulting services also offers you a full range of Oracle Fusion Middleware solutions.
    Our Business Intelligence solutions are designed to deliver what others have only promised.  Traditionally, BI engagements have been measured in months or even years. In response to that, ITC has developed Our Extreme Rapid Application Deployment methodology, or ERAD, which begins giving you visibility into your business data within two or three weeks, and we can fully deploy OBIEE against your Financial and HR EBS in as little as six weeks. Our BI solutions are also designed to leverage your existing investment in Noetix, Discoverer or custom Data Warehouses. IT Convergence takes business intelligence to the next level by delivering solutions that tell you what you don’t already know about your business, so that you can reduce costs and drive profitability.
    We also offer advanced solutions for Oracle Database, whether you need to upgrade to 11g or ensure business continuity with high availability solutions such as RAC (Real Application Clusters) or Data Guard.
    Our SOA and Identity Management solutions ensure that your system architecture functions efficiently and allows you to maximize ROI in your existing applications. Why migrate to a costly consolidated platform when you can leverage your existing applications and have them work for you as one.
    To help you complete the project life cycle our Fusion Middleware team also offers education and training on RAC, OBIEE, and 11g new features, performance, tuning, backup and recovery.
  • Next, I’d like to tell you about IT Convergence Managed Services. It reduces the cost and complexity of IT so that you can focus on your core business. ITC Managed Services does this by providing hosting and managed services that keep mission critical systems up and running.
    Each customer has a dedicated Service Delivery Manager (SDM) who is in charge of proactively monitoring and maintaining E-Business Suite Applications, databases, and operating systems. Every SDM is backed by a team of database administrators, subject matter experts, and system administrators, and you can always contact your project manager by phone.
    Finally, we’d like to point out that ITC Managed Service can support your entire environment because our expertise in this space extends beyond the Oracle family to cover every major operating system and databases such as SQL Server, DB2 and MySQL.
  • One point of Contact is a another critical component of our 3600 Customer Care. Each client has an Account Manager whose first responsibility is to ensure 100% customer satisfaction. Your Account Manager will coordinate the services that IT Convergence delivers you to ensure that your investment of time and resources results in an effective solution.
  • IT Convergence Corporate Presentation - Your Source of Oracle Expertise

    1. 1. Our Expertise: Your Return On Investment IT Convergence Corporate Presentation
    2. 2. © IT Convergence 2014. All rights reserved. Create value by improving business processes through better use of technology. Our Mission © IT Convergence 2014. All rights reserved.
    3. 3. Global Reach, Local Expertise - IT Convergence Corporate Presentation © IT Convergence 2014. All rights reserved.  Corporate Presentation  Analysts Saying About ITC  Products  Customer Experience Agenda
    4. 4. © IT Convergence 2014. All rights reserved. Who We Are 16 years 800+ employees globally 12 international offices 600+ customers © IT Convergence 2014. All rights reserved.
    5. 5. © IT Convergence 2014. All rights reserved. Global Presence ● San Francisco - Bay Area ● ​Chicago ● New York ● Dallas ● Incline Village ● Mexico DF ● San José ● Rio de Janeiro ● São Paulo ● Buenos Aires ● Shanghai ● Hyderabad BRAZIL ARGENTINA COSTA RICA MEXICO UNITED STATES INDIA CHINA
    6. 6. © IT Convergence 2014. All rights reserved. Over 800 People in 7 Countries to Support You 28% 5% 3% 20% 16% 4% 24% BRAZIL ARGENTINA COSTA RICA MEXICO INDIA UNITES STATES CHINA
    7. 7. © IT Convergence 2014. All rights reserved. THE AMERICAS 600+ Customers, Engagements in Over 50 Countries USA CANADA MEXICO NICARAGUA EL SALVADOR COSTA RICA PANAMA COLOMBIA VENEZUELA PUERTO RICO DOMINICAN REPUBLIC PERU BRAZIL BOLIVIA PARAGUAY CHILE URUGUAY ARGENTINA SPAIN ITALY FRANCE NETHERLANDS BELGIUM UNITED KINGDOM NORWAY FINLAND SWEDEN DENMARK GERMANY POLAND CZECH REPUBLIC HUNGARY ROMANIA AUSTRIA SWITZERLAND SOUTH AFRICA GABON UGANDA SUDAN MALI EGYPT SAUDI ARABIA DUBAI KUWAIT SENEGAL GUINEA MOROCCO TUNISIA ISRAEL TURKEY CHINA INDIA SINGAPORE JAPAN KOREA TAIWAN HONG KONG VIETNAM PHILIPPINES MALAYSIA INDONESIA AUSTRALIA EUROPE AFRICA ASIA-PACIFIC
    8. 8. © IT Convergence 2014. All rights reserved. SPECIALIZED IN:  Oracle Database 11g  Oracle EBS R12.1 Financial Management  Oracle EBS R12.1 Human Capital Management  Oracle EBS 12.1 Supply Chain Management  Oracle User Productivity Kit 11 Partnerships & Specializations
    9. 9. © IT Convergence 2014. All rights reserved. Oracle Strength Oracle Platinum Partner Premier Global Oracle Solutions Provider Product Reseller Oracle Apps User Group 4 Star Partner Oracle R12.2 Beta Testers Oracle Fusion Apps Early Adopters Oracle Edge Products (Agile, Demantra, BI, OTM, Hyperion)
    10. 10. © IT Convergence 2014. All rights reserved. Taking Our Own Medicine 2004 Used the E-Business Suite since 2009 Upgraded to R12 2010 Implemented OBIEE 2012 R12.2 Beta Program 2015 Upgraded to R12.2.4 AND WE HOST OUR SYSTEMS RUNNING ORACLE VM
    11. 11. © IT Convergence 2014. All rights reserved. Our Experience Highlights  Data base upgrade on ASM storage from 11.1.0.7 to 11.2.0.3  Smooth go live because of 3 upgrade iterations – CRP, UAT, PROD  OKTA implementation Replacement of SSO along with Other Tech Stack- Noetix,TENROX,Excel4App  Best practices like ASM snap backup and Standby Switch for cloning  Reusable Documentation and Planner for future projects based on R12.2.4 Upgrade in a Box INTERNAL UPGRADE FROM 12.0.4 TO R12.2.4 Modules  Financials  CRM  Projects  HCM  Localizations – LATAM Custom Components Concurrent Programs 70 Alerts 42 PL/SQL Packages 29 Views 97 Reports 212 Workflows 5 Form Personalization's 55 500+ CUSTOM OBJECTS NOETIX AND OBI
    12. 12. © IT Convergence 2014. All rights reserved. A Word from Our Customers “ITC is a business partner and we depend on them as team members. Both of our teams work as one, communicate well, solve problems well and generally execute as a team.” Ken Wilson IT ERP Manager Rexel Holdings USA
    13. 13. © IT Convergence 2014. All rights reserved. A Word from Our Customers “We’ve been very impressed with ITC's project management and communication. They have delivered both projects on budget with successful implementations in both areas.” Larry Katz Corporate Controller Diodes USA
    14. 14. © IT Convergence 2014. All rights reserved. A Word from Our Customers “My experience moving to the ITC Hosting environment was well planned: many meetings, a lot of upfront work done, and the execution was basically flawless. It’s a proven plan, because they've done it over and over”. Tom Pavlic Director of Business Applications Master Lock USA
    15. 15. © IT Convergence 2014. All rights reserved. A Word from Our Customers “AZZ Incorporated chose IT Convergence because of their breadth of offerings from hosting, development, consulting and training. In particular their expertise in training and their ability to develop materials in UPK. IT Convergence understands what the end user is expecting and needing. Its breadth and depth of experience that ITC brings to the market is a differentiator and was the difference for AZZ Incorporated”. Kyle Lambert Director of Information Systems AZZ Incorporated USA
    16. 16. © IT Convergence 2014. All rights reserved. A Word from Our Customers “When I look at ITC I don’t look at them as a supplier or vendor that I do business with, I look at them as a business partner, because they’ve always been helpful. They’ll even get involved in things when it’s not their responsibility, but they are always willing to help us if we have a problem.” Cliff Olson Director IS & Communications FP International USA
    17. 17. Global Reach, Local Expertise - IT Convergence Corporate Presentation © IT Convergence 2014. All rights reserved.  Corporate Presentation  Analysts Saying About ITC  Products  Customer Experience Agenda
    18. 18. © IT Convergence 2014. All rights reserved. Why IT Convergence “IT Convergence has been included in the Magic Quadrant for Enterprise Application Service Providers in China. This organization has demonstrated the value on its work with many multinational organizations implementations, upgrades and roll-outs to China with Oracle E-Business Suite.” Twiggy Lo Analyst / Research Director
    19. 19. © IT Convergence 2014. All rights reserved. Why IT Convergence “Base your selection on domain, industry and geographic capabilities. The right service provider for a multiregional implementation of Oracle SCM transactional applications that are part of the overall enterprise application implementation might be different than the service provider that would be best suited for the SCP or SCE implementation. Pay attention to geographic experience and in-market resources when implementing Oracle SCM in countries with complex regulatory requirements, such as Brazil” Michael Dominy Analyst / Research VP “The majority of IT Convergence customers are U.S.-based multinational companies that are trying to implement or expand their use of Oracle at sites outside the U.S., with changes to accommodate local legal or regulatory requirements. IT Convergence has extensive Latin American and Asia presence, experience and support”
    20. 20. © IT Convergence 2014. All rights reserved. Why IT Convergence “As a U.S.- based company, IT Convergence has a strong presence in Latin America, in general, and Brazil, in particular, which positions it well in rollout of enterprise applications for U.S.-based companies that need local language, regulatory and tax support. Clients in the region include Facebook, GE, Pfizer, Reader's Digest and UPS.” Alex Soejarto Analyst / Research VP “The opportunity for IT Convergence remains strong as U.S.-based companies continue to expand into the Latin America region and as Brazilian companies seek a partner for life cycle of Oracle applications and technology services” “Who Should Care: CIOs, CTOs and technology leaders seeking expertise in Oracle application and technology in Latin America should consider IT Convergence's professional IT services when expanding into that region. Strategic sourcing managers should list IT Convergence as an alternative vendor for its specialization. Enterprise application managers should consider the company for Oracle implementation and upgrade projects”
    21. 21. Global Reach, Local Expertise - IT Convergence Corporate Presentation © IT Convergence 2014. All rights reserved.  Corporate Presentation  Analysts Saying About ITC  Products  Customer Experience Agenda
    22. 22. © IT Convergence 2014. All rights reserved. A True Full-Service Option Consulting Services Education Services Managed Services Development Services Oracle UPK Services Cloud Services Testing Services
    23. 23. Full Project Lifecycle Capabilities  Assessment and Strategic Planning  Global Program and Project Management  Business Process Re-engineering  Oracle E-Business Suite and Oracle Edge Applications Services  Implementations, Upgrades, and Migrations  Global regional and/or country rollouts  Discovery Workshops or Healthchecks Consulting Services © IT Convergence 2014. All rights reserved.
    24. 24. © IT Convergence 2014. All rights reserved. Consulting Services International Project Management Office (PMO) Our integrated approach to program management is designed to ensure quality and reduce risk. PMO's services extend through the entire lifecycle and focus on delivering:  Effective Project Management – plan, execute, achieve and measure results during an implementation with the Global Project Toolkit.  Successful Change Management – put in place the communication and commitment necessary for a business transformation.  Efficient Knowledge Management – facilitate education and knowledge transfer while developing effective processes for organizing, storing, and retrieving knowledge.
    25. 25. © IT Convergence 2014. All rights reserved. Comprehensive Oracle Fusion Middleware Solutions  Business Intelligence (Oracle Business Intelligence Enterprise Edition OBIEE and BI Applications)  Extreme Rapid Application Deployment (ERAD)  Leverage existing/new investments in Noetix, Discoverer or custom Data Warehouses  11g, RAC, Data Guard and other advanced Oracle Database options  Service Oriented Architecture (Application Integration) Solutions  Identity Management Solutions  Technical Training (RAC, 11g New features, Performance and Tuning, Backup and Recovery, OBIEE) Consulting Services © IT Convergence 2014. All rights reserved.
    26. 26. © IT Convergence 2014. All rights reserved. Consulting Services IT Convergence On-demand Consulting Solutions designed to help organizations staff their internal teams the key Oracle skill sets they need to ensure a rapid ROI in Oracle  Our staff has certified Oracle functional and technical expertise  They are business-oriented: our consultants combined their functional and technical expertise with business backgrounds in accounting, finance, human resources, engineering or management ensuring they can deliver value from day one  Since our consultants come from every part of the globe, we can offer bilingual experts who help bridge cultural and communication gaps common to global ERP rollouts  IT Convergence is in a select group of companies in Oracle's R12.2 and Oracle Fusion Early Adopter program, which give us insights and expertise which our team passes on to yours  With offices in India, China, Mexico, Brazil, Costa Rica, Argentina and the USA, we can offer you the experience and expertise that comes with global presence.
    27. 27. CloudIO Platform  A light-weight modern platform that leverages premier open source technologies to create a powerful development platform running on any J2EE container – Web server  A family of pre-built solutions are available for rapid deployment to modernize legacy ERP’s user interface  Serves as a powerful mobile development platform that can connect with any JDBC compliant database and/or web services © IT Convergence 2014. All rights reserved.
    28. 28. © IT Convergence 2014. All rights reserved. Consulting Services Prebuilt Oracle EBS Solutions Reporting WorkCenter  Reporting platform solution to replace Discoverer  Mobility – Lightweight Tablet and Handheld  Rich reports with application like transaction drill down  Rapid report creation and maintenance Customer WorkCenter  Consolidates user functionality  Customer Maintenance  Order Capture, maintenance and Lookup  Item Availability, item pricing and  Creates transaction efficiency with intelligently designed layout and responsive navigation  Leverages all Oracle seeded security and data access rules (API)
    29. 29. © IT Convergence 2014. All rights reserved. Consulting Services Prebuilt Oracle EBS Solutions – Cont. Supplier WorkCenter  Consolidates user functionality  Vendor Maintenance  Purchase Order entry, maintenance and Lookup  View quantity on hand by warehouse and sub-inventory  Navigate approval hierarchies and status Service WorkCenter  Consolidates user functionality  Customer Maintenance  Service Request entry, maintenance and Lookup  Work task assignment and queues  Intuitive dashboards with drill down capability Additional Solutions Available Upon Request
    30. 30. Making Your Oracle Solution a True Success  Immersion Training for Oracle Projects  Executives, Functional Managers, Project Team, IT Staff  End-User Training  Standard Classroom training  Online performance support  Functional and Technical Training  eLearning / Web-based On site / Remote  Bootcamps  Train the Trainer Education Services © IT Convergence 2014. All rights reserved.
    31. 31. Maximize the Value of Your IT Investment  Oracle-Certified UPK Services Provider  Full UPK project lifecycle implementation/upgrade support  UPK Consulting  UPK Training  UPK & Knowledge Center Install  UPK Hosting Oracle UPK Services © IT Convergence 2014. All rights reserved.
    32. 32. Enterprise Managed Services © IT Convergence 2014. All rights reserved. Reduce the Cost of IT  Service Desk Ticket Resolution  Application Module Troubleshooting  Configuration and Customization of Modules  Custom Report Writing  24x7x365 Monitoring
    33. 33. © IT Convergence 2014. All rights reserved. Managed Services  24/7 manned global Service Desk available to answer your call, connecting you to our team  Service Tailoring to meet your unique requirements. Unparalleled responsiveness  Named primary and secondary support personnel – an extension of your team  A dedicated, knowledgeable leader to insure delivery and team performance  ‘Dashboard’ visibility to your applications and computing platforms  Weekly/Monthly Status Reporting; Labor Performance Reporting Service Desk Adaptive Assigned Staffing Model Service Delivery Managers Enterprise Monitoring Solution Visible Performance Metrics Managed Services  Whether you are looking for a partner to support a single operating system, ERP application, database or to host and support your entire IT infrastructure, IT Convergence has a solution to reduce the IT complexity and maximize the return on investment.
    34. 34. © IT Convergence 2014. All rights reserved. Managed Services IT Convergence Data Centers San Francisco, California Oak Brook, Illinois
    35. 35. © IT Convergence 2014. All rights reserved. Cloud Services Reliable & Scalable Solution  Dual Facility Implementation  DR in San Francisco, CA Tier IV  Latisys in suburban Chicago, IL Tier III  OC3 Communication Enabled  Bi-Annual SSAE 16/SOC-1 Audits  Uptime Institute Level III+/IV  99.982% Uptime Availability  Platform Neutral  Long-Term Investments  5+ Year Working Relationships  ITC Customer/Corporate Networks  Growing Business Segment
    36. 36. © IT Convergence 2014. All rights reserved. Cloud Services Best of Breed Infrastructure Components ITC Data Center Approach  Best of Breed Components  Network  Compute  Virtualization  Storage  Security  High-Density, Efficient and Leading Edge Infrastructure  Customer Choice in Computing Platforms and ISPs
    37. 37. © IT Convergence 2014. All rights reserved. Cloud Services Integrated Applications We Host / Support
    38. 38. © IT Convergence 2014. All rights reserved. Cloud Services Backup as a Service (BaaS) ITC BaaS is a highly flexible solution tailored to your needs to perform daily, high-speed full and incremental backups using the Avamar Data Store (on-premise) or Avamar agent-only software to backup dedupe data securely to the ITC cloud.  EMC Avamar Data Store: provides global source-based data deduplication backup on-premise and to the ITC cloud, offsite tapeless encrypted protection, rapid recovery and flexible deployment  EMC Data Domain: revolutionary disk backups with EMC's patented global, source-based, high-speed, inline deduplication with pre-certified virtual tape library (VTL) deployment  DD Boost Library for EMC Avamar: distribute and multi-stream data from Avamar clients directly to integrated high-speed inline Data Domain systems
    39. 39. Development Services © IT Convergence 2014. All rights reserved. Cost-effective and Accessible Development  Right-Shoring Approach  Staff leasing  Oracle ERP and CRM  ADF, OAF, SOA, OBIEE, J2EE and Java
    40. 40. Testing Services © IT Convergence 2014. All rights reserved. An Effective Testing Strategy for Your Investment  Testing Strategy & Test Management  Test Script Automation  Test Execution (Manual & Automation)  Load/Performance Testing  Product Platform Certification Testing
    41. 41. © IT Convergence 2014. All rights reserved. Account Manager Role:  Ensures service quality  Single point of communication  Resourceful and solution specialist One Point of Contact © IT Convergence 2014. All rights reserved.
    42. 42. Global Reach, Local Expertise - IT Convergence Corporate Presentation © IT Convergence 2014. All rights reserved.  Corporate Presentation  Analysts Saying About ITC  Products  Customer Experience Agenda
    43. 43. THE AMERICAS  Customer Experience EUROPE  AFRICA  ASIA-PACIFIC  LATAM 
    44. 44. Customer Experience Global
    45. 45. © IT Convergence 2014. All rights reserved. ITC Global Customer Experience Mastec - Miami, FL  Led the R12 implementation and consolidation for Mastec and 15 operating units  Providing full program/project management, configuration teams, SOA integration, functional/technical support, etc  Worked closely with the business sponsors on overall solution design and roll out strategy Dover Corporation - Manufacturing, New York, NY and Chicago, IL  Led the overall solution design for R12 of entire E-Business Suite across the US, Europe, and China.  Implementation of R12 for Dover Global Logistics out of Downers Grove, IL  Led the effort to deal with all local statutory reporting requirements with US HQ and local office in China  Developed overall training strategy across the various business flows.  Contract for multi year on site and remote support out of ITC shanghai office Wakefern Foods - Edison, NJ  Led overall R12 assessment to layout cost and timeline and ROI for R12  Leading R12 implementation and providing post production and Training strategy  Providing assistance on infrastructure migration and upgrade Broadridge (previously ADP Brokerage) - Financial Solutions, New Jersey  Led overall global R12 assessment and R12 upgrade across the entire E-Business Suite  Providing full outsourcing and technical support out of Argentina and India  Delivered full end to end project team and end user training and built change management strategy for all users in various locations  Provided Project Management and Business Process expertise based on leading practice through the assessment
    46. 46. © IT Convergence 2014. All rights reserved. ITC Global Customer Experience GE - Consumer and Appliance  Assisting with R12 upgrade across financials, Manufacturing, etc  Provided full technical support for all RICEW components both on site and off site  Assisted with UPK, SOA, and OBIEE work throughout the project  Providing full managed services from a DB and functional perspective throughout the project and for post production support Brinks Inc.  Leading the 3 year fresh implementation of Oracle EBS R12 across multiple locations  Providing full end to end managed support  Providing training for project team member and end users across multiple locations Couer Mining  Led the overall solution design for R12 of entire E-Business Suite across the US and Latin America  Led the Implementation of Oracle HRMS R12 for all locations  Developed overall training strategy across the various business flows.  Contract for multi year on site and remote support Scholastic Corporation - New York, NY  Performed assessment and executed enhancements from an order to cash and quote to cash perspective  Consulting around Order to Cash functional and technical solution  Led an end to end R12 assessment across business processes, RICEW, Infrastructure, and overall configuration perspective – Financials, Order To Cash, etc
    47. 47. © IT Convergence 2014. All rights reserved. ITC Global Customer Experience Teva - Pharmaceutical  Successful multi year relationship rolling out Oracle to several countries in Latin America across the E-Business Suite  Provided functional and technical support and Global program management across all locations  Worked with Executive team on overall global design, solution design, and deployment strategy Pfizer - NY, NJ, Europe, Asia, and Latin America  Led the global deployment of Oracle with a team of over 50 consultants  Worked on several divestiture projects across Animal Health and Nutri  Provided global program management, conversion teams, implementation teams in various markets, etc  Provided full testing services out of India for global team members Parexel - US, Europe, Asia, and Latin America  Led the overall solution design for R12 of entire E-Business Suite across the US, Europe, Asia, and Latin America.  Led the fresh implementation of Oracle HCM around all locations  Led the effort to deal with all local statutory reporting requirements with US HQ and local offices around al locations  Developed overall training strategy across the various business flows.
    48. 48. © IT Convergence 2014. All rights reserved. ITC Global Customer Experience
    49. 49. © IT Convergence 2014. All rights reserved. ITC Global Customer Experience
    50. 50. Customer Experience AsiaPac
    51. 51. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Case Study ITC Delivered: Consulting Services  Perform multi-org implementation of Oracle Financials, Distribution and Manufacturing in Asia – Australia, New Zealand, China, Taiwan, Singapore etc.  Phase 1 (2009 thru early 2011) – approx. 15 consultants  Phase 2 (Feb 2012 to current) – approx. 35-40 consultants  Led the effort for Animal Health and Nutri projects based out of China and Europe Project Challenges Included:  Coordination and communication between different teams in different time zones  Standardize processes and control local requirement (Change mgt)  Include statutory requirements for all countries  Develop complex integration between Oracle Financials, MFG, distribution and other legacy systems via very complex interfaces Diodes Corporation - US and China  Led the overall solution design for R12 of entire E-Business Suite across the US and 5 locations in China  Led an overall proof of concept followed by 4 parallel projects at different locations for Diodes  Developed overall training strategy across the various business flows.  Contract for multi year on site and remote support out of ITC shanghai office
    52. 52. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Case Study ITC Delivered: Consulting Services  Rollout Oracle 11.5.10.2 and R12.1.3 Financials and Procure to Pay modules to Qualcomm China, Taiwan, Korea and Japan entities  Implemented Oracle to 15 entities in APAC  Enable an Integrated Single Global Oracle System for Qualcomm Global Operations to Improve Visibility across the Global Enterprise  Achieve a very successful cutover and very stable Oracle production environment  Successfully integrated Oracle with third party systems Project Challenges Included:  Standardize processes (shared services) and control local requirement (Change mgt)  Complex Organization structure and intercompany business flows  Develop complex integration between Oracle and proprietary systems via complex interfaces and business processes e.g. Markview, EZER, Payroll etc.
    53. 53. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Case Study ITC Delivered: Consulting Services  Perform multi-org implementation of Oracle Financials in US, Canada, Mexico, China, Singapore, Japan, and Korea. Implemented approx 15 entities.  Team with Cummins internal staff to execute global HRMS rollout in 2 dozen + companies  Implement Oracle Manufacturing and Distribution for in Korea and China Project Challenges Included:  Coordination and communication between different teams in different time zones  Standardize processes (shared services) and control local requirement (Change mgt)  Include statutory requirements for all countries  Develop complex integration between Oracle Financials and many MFG, distribution and other systems (Concur, Ariba, ADP, Golden Tax etc) via complex interfaces Cummins Inc. (S&P 500), a global leader that design, manufacture, distribute and service engines and related technologies. Cummins serves customers in more than 160 countries through its network of 550 company-owned and independent distributor facilities and more than 5,000 dealer locations.
    54. 54. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Case Study ITC Delivered: Consulting Services  Rollout Oracle 11.5.10.2 Financials, Distribution, Manufacturing for China Dover/OPW Suzhou CFC,CFT,CPC,PMI,WB etc company  Enable an Integrated Single Global Oracle System for OPW US and PRC Operations to Improve Visibility across the Global Enterprise Project Challenges Included:  Build Bonded-Non Bonded solution according to OPW Suzhou requirement  Achieve a very successful cutover and very stable Oracle production environment  Implement Oracle to 5 Dover business units in Suzhou in a very short time OPW, a Dover Company (NYSE: DOV) is the brand known around the world as the industry standard for quality, selection and innovation in petroleum equipment.
    55. 55. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Customer Experience
    56. 56. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Customer Experience
    57. 57. © IT Convergence 2014. All rights reserved. ITC Asia Pacific Customer Experience
    58. 58. Customer Experience Latam
    59. 59. © IT Convergence 2014. All rights reserved. ITC Latin America Customer Experience Schlumberger - US, Brazil, Argentina, Bolivia, Chile  Led the full Oracle EBS / Synchro implementation across Brazil for MI-Swaco a large division of Schlumberger  Led the full multi million dollar Oracle EBS/Synchro implementation across multiple countries in Latin America including: Brazil, Argentina, Bolivia, and Chile  Brought in by Schlumberger corporate for several complex US based acquisition integration projects Toyota - Japan and Brazil  Led the overall global design for a Oracle EBS roll-out across Brazil  Worked closely with the Global HQ on specific requirements that were required for their Brazil Operations  Providing full implementation, training/change management, and local post production support Teva Pharmaceutical - Israel, US, Brazil, Mexico, Argentina, Chile, Uruguay, Colombia, Venezuela, and Mexico  Led the multi year/multi-million dollar roll out of Oracle EBS across 8 countries in South America  Worked closely with the accounting group on handling tax and complex statutory reporting requirements per country  Led the strategy for multi country deployment approach  ITC provided full program/project management, implementation, training, support Brinks - Argentina, Bolivia, Brazil, Colombia, Chile, Mexico, Panama, Peru, and Venezuela  Led the multi-year implementation of Oracle EBS/Synchro across all of LatAM region for Brinks  Provided full project management, configuration, training, and post production support  Full outsourcing of functional and technical support in country and off shore
    60. 60. © IT Convergence 2014. All rights reserved. ITC Latin America Customer Experience NCR - US, Brazil, Argentina, Dominican Republic, Peru, Chile  Led the full Oracle EBS/Synchro implementation across Latin America for NCR  Worked closely with the US HQ and local offices in Latam on the overall global design for all of Latin America  Provided full program/project management, implementation teams, change management/training, and post production support Marsh & McLennan - US, Latam, and Asia  Leading 19 country roll out across Latin America and Asia  Worked closely with the Global HQ on specific requirements that were required for operations across Latin American and Asia  Providing full teams across both regions  3 year program led by IT Convergence Pfizer International - Latin America, Europe, and Asia  Overall global solution design and implementation across multiple locations including US, Latin America, and Asia  Leading the largest implementation Oracle install base in Latin America with 18 out of 21 countries  Worked closely with Global shared service enters in multiple locations and in country business sponsors on local statutory reporting requirements  Led the spin off Oracle projects with Zoetis and Nutri across US, Europe, and Latin America
    61. 61. © IT Convergence 2014. All rights reserved. ITC Latin America Customer Experience RGIS - Brazil  Oracle 11.5.10 rollouts to Brazil, Argentina, Chile and Costa Rica in a single instance. Synchro implementation for Brazil Hypercom - Brazil  Synchro implementation, assistance to Oracle 11.5.10 rollout and Production Support RICOH | IBM - Brazil  Oracle 11.5.10 rollout to Brazil subsidiary of Infoprint. Project executed in Sao Paulo along with global project team from IBM. Synchro implementation and Post-Production support. Cisco - Brazil  Brazil local team of Oracle professionals executing rollout to R12 along with global team. Responsibilities include local project management, liaison between Brazil and Global teams and providing expertise and experience related to solution design and implementation MORINDAcare - Brazil  Rolled out 11.5.10 applications to Brazil. We were able to implement the company’s global business processes in Brazil, while at the same time navigating the local business requirements
    62. 62. © IT Convergence 2014. All rights reserved. ITC Latin America Customer Experience
    63. 63. © IT Convergence 2014. All rights reserved. ITC Latin America Customer Experience
    64. 64. © IT Convergence 2014. All rights reserved. Customer Experience by Line of Business Consulting Services Education Services Managed Services Development Services Oracle UPK Services Cloud Services Testing Services
    65. 65. © IT Convergence 2014. All rights reserved.  Getty Images is a leading provider of digital media worldwide, creating and distributing a range of assets – from royalty-free stock photography and editorial images to footage, music and multimedia – that help communicators around the globe tell their stories.  ITC Managed Services provides production support services and ongoing project support in both onsite and remote services offerings based upon the type of work that is necessary. We initiated the relationship between Getty Images and Enterprise Cloud & Managed Services as a result of very successful testing services for an upgrade performed in 2010. As a result we continued to address more project-related work and were recently, as a result of our exemplary support in these initiatives, awarded the fixed fee production support contract for 2011 beginning in March.  We initiated the knowledge transfer from Wipro in December and have escalated the knowledge transfer to the point where full-blown personnel replacement will occur in January. This is an advancement of the transition by more than a month, providing significant cost savings to Getty Images and an opportunity for Managed Services to escalate production support globally.  Unlimited, Fixed Fee Support and Project Work  Oracle Applications Functional and Development Support  Oracle Technical Applications Administration  Estimated at a total of 600 hours of work activity per month – Support  Estimated at a total of 1250 hours of work activity per month - Projects Managed Services Customer Experience
    66. 66. © IT Convergence 2014. All rights reserved. Business Challenges  To implement, integrate, and provide ongoing Managed Services support for global Oracle EBA environment that includes global financials, procurement, inventory, and asset management/eAM simultaneously across newly opened or enhanced operations in the US, Australia, Bolivia, Argentina, Chile, and Mexico.  Offer support and delta training to user community Solution  Oracle Applications Functional and Development Support Contract  Oracle Applications Database Administration Contract  Remote Support Project Implementation Contract Business Results  Successful integrations/implementations: GL, AP, CE, Purchasing  Successful bilingual remote support and training.  Simpler and faster Financial reporting by site  Optimized Oracle databases and applications Managed Services Customer Experience
    67. 67. © IT Convergence 2014. All rights reserved. Business Challenges  Support partner with only offshore capabilities, not scalable with only staff leasing model  Limited internal support capabilities  Global user community with 24x7 needs  R12 upgrade project with support continuity Solution  Blended support model with team area leads (Finance, Supply Chain, Development)  Scalable model offering for R12 post go-live phase  Seamless handoff from implementation to support, upgrade support staff transitioned to production support team  500 Monthly Technical hours  400 Monthly Functional hours Business Results  Successful R12 upgrade on time  Effective utilization of support $$  24x7 user support capabilities  Documented custom processes  Ability to grow team on demand Managed Services Customer Experience
    68. 68. © IT Convergence 2014. All rights reserved. Business Challenges Limited onsite Oracle Database Expertise and not enough DBA activity to justify a FTE  Hosted internally with minimal support  Limited Disaster Recovery Plan  Business Critical Application including Financials, HR and Payroll  High risk geography for Tornadoes and Hurricanes/flooding  System crashed during Alabama Tornadoes of 2011  No power  No telco  Corrupted files Solution Immediately Restore and Stabilize Oracle Systems using remote ITC engineers in US and India  Create Hosting Migration Project Plan and Migrate to ITC once restored  Create Disaster Recovery Plan  Migrate to ITC and Support Oracle functionality Business Results  Increased and guaranteed availability  New and appropriately sized hardware for impending upgrade to Release 12.1  Ability to scale environment for impending merger with Western Coal  Replicated environment in two ITC facilities for Disaster Preparedness  24x7x365 DBA support and Monitoring  Application Functional support and advisory services Managed Services Customer Experience
    69. 69. © IT Convergence 2014. All rights reserved.  OPW Fluid Transfer Group (OPW-FTG), part of Dover Corporation, is comprised of market-leading operating companies, each dedicated to designing, manufacturing and distributing world-class solutions for the safe handling and transporting of hazardous bulk products. In addition to these companies, OPWFTG has manufacturing plants in North America, Europe, Brazil and India; and sales offices in Singapore, and China.  Cloud & Managed Services provide production support services to the OPW- FTG and OPW Fueling Components (OPW-FC) facilities around the world. IT Convergence provided professional services consulting to OPW-FTG in its Oracle Applications implementation, and Cloud & Managed Services integrated into the implementation process about one month before each rollout to address knowledge transfer and to provide a seamless method of post-implementation and ongoing production support to the entire OPW-FTG user community.  Scalable Subscription-Based Post-Implementation Support  Oracle Applications Functional and Development Support  Post-Implementation Support  Ongoing Development Ticket and Time Details  ITC Cloud & Managed Services easily ramps up and down according to the implementation schedule of the OPW facilities and utilizes the knowledge from each implementation to reduce the overall post-production support requirements for the additional countries that are rolled out saving OPW money and valuable time. Cloud & Managed Services Customer Experience
    70. 70. © IT Convergence 2014. All rights reserved. Business Challenges  Needed to implement Oracle EBS version R12.1.3  Lacking internal infrastructure, expertise and support services  Required a value-added partner to provide both the technical hosting & managed services aspects in a support contract Solution  Hosting of Oracle EBS Applications  Level-1 Helpdesk/desktop support  Remote DBA Support for SQL Server and Oracle DB Business Results  ITC has allowed Simonton to focus on the business aspects of the Oracle EBS System  Gained access to world class DBA's who are familiar with their EBS environment and  Provide confidence by building strong relationships and a proven track record of success Cloud & Managed Services Customer Experience
    71. 71. © IT Convergence 2014. All rights reserved. Business Challenges  Multiple locations in the US and abroad – needed to consolidate Oracle warehouse & systems from hosting vendors  Difficulties keeping up with training needs and technology changes associated with new Oracle Acquisitions  Needed a consolidated data warehouse for systems that were hosted with other vendors Solution  Full end to end hosting of Oracle EBS, OBIEE, Demantra, etc  DBA/System Admin Support  Provided hosting & technical support during R12 Upgrade Business Results  Access to ITC’s reliable best of breed technology infrastructure that is constantly being improved for better performance  Gained a business partner that is responsive, flexible and understands the needs of their constantly evolving environment  Strategic Partnership that extends across multiple entities Cloud & Managed Services Customer Experience
    72. 72. © IT Convergence 2014. All rights reserved.  Exterran Holdings (NYSE: EXH) is a $2.7 billion publicly traded company with about 10,000 dedicated professionals working in more than 30 countries. They cover every major oil & gas region of the world and serve the full spectrum of energy clients, from the super majors and National Oil Companies (NOCs) to the independent E&P and distribution companies.  Exterran Partners, L.P. provides natural gas contract operations services to customers throughout the United States, and it trades on the NASDAQ under the symbol EXLP. Exterran Holdings owns an equity interest in Exterran Partners.  ITC Enterprise Cloud & Managed Services was awarded the hosting contract for Exterran in 2012, providing an immediate TBD reduction in cost versus Oracle on Demand who was the incumbent. Within 6 months’ time, Enterprise Cloud & Managed Services transitioned Exterran from Oracle on Demand to ITC. Exterran’s Environment Profile  Oracle E-Business Suite Applications Version: 11.5.10.2  Oracle Advanced Supply Chain Planning (ASCP)  Oracle Governance, Risk, and Compliance (GRC)  Hyperion  Microsoft Business Intelligence, Synchro, Vertex, BPEL, Markview and other Third-Party Oracle-Related Product Support  Oracle Database and Technical Applications Administration  Estimated at 500 hours of work activity per month Cloud Services Customer Experience
    73. 73. © IT Convergence 2014. All rights reserved. E-Business Suite R12 Customer Experience
    74. 74. © IT Convergence 2014. All rights reserved. Business Challenges While upgrading their Oracle HCM solutions, Tulane needed to:  Create a seamless relationship between end-users and Oracle HCM to facilitate end-user adoption  Enable employees to relate to actual business process during the training phase Solution Leverage ITC’s expertise in documenting Oracle HCM processes with UPK and Train the Trainer  Using ITC’s UPK experts, record Oracle HCM processes with UPK to deliver simulation of the actual processes in the training phases of the project  Train Tulane internal resources in order to continue the training effort Business Results  Improved engagement of end- users with the new application and its processes  Reduced costs associated with end-user adoption  Successfully trained staff member in UPK development allowing Tulane to continually update and maintain their training library Oracle UPK Services Customer Experience
    75. 75. © IT Convergence 2014. All rights reserved. Business Challenges  International Sales and Customer Service teams that struggled with Oracle user Interface  Heavily customized environment from Quote to Cash  Especially heavy need for customization in the HTMLquoting pages  Few solution providers on the market Solution  Implemented CloudIO Platform to replace Oracle ERP for Quoting, Sales Orders, Customer Entry, and Projects  Rolled out with mobile application for sales team  Redesigned current Oracle ERP process flow for a more efficient process in CloudIO Business Results  The new user interface allows to see working processes on a more granular level  The process of creating a quote in CloudIO is significantly easier and a lot faster  Productivity growth due the fast communication capabilities between sales, order management and design teams CloudIO Customer Experience Tai Ping Carpets  HQ: New York, US  Industry: Interior Design  Employees: 2,900  2014 Revenues: $184M

    ×