QUALITY
CRO
BENCHMARKING
PHASE IV
CRO Quality
Benchmarking –
Phase IV Service
Providers (2014)
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CRO Quality Benchmarking – Phase IV Service Providers (2014)

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In its 6th year, ISR’s “CRO Quality Benchmarking – Phase IV Service Providers (2014)” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 224 service encounters across 24 Phase IV CROs, making this report the most comprehensive assessment of Phase IV CRO service quality in the industry.


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CRO Quality Benchmarking – Phase IV Service Providers (2014)

  1. 1. QUALITY CRO BENCHMARKING PHASE IV CRO Quality Benchmarking – Phase IV Service Providers (2014) Info@ISRreports.com ©2014 Industry Standard Research www.ISRreports.com PREVIEW
  2. 2. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 2 act with confidence Report Overview In its 6th year, ISR’s “CRO Quality Benchmarking – Phase IV Service Providers (2014)” report provides pharmaceutical sponsors and service providers a Consumer Reports-style analysis of CRO quality. Respondents supplied satisfaction ratings from 224 service encounters across 24 Phase IV CROs, making this report the most comprehensive assessment of Phase IV CRO service quality in the industry. 228Charts and Graphs 103Respondents 136Pages 224Service Encounters 1. Outsourcing Behaviors, Attitudes, Beliefs, and Intentions • Phase IV Leaders • Proposal Volume • Service Provider Usage • Service Provider Preference • Service Provider Cost Perceptions 2. Service Provider Selection Drivers • Most Important Service Provider Attributes • Service Provider Attributes Gaining Importance 3. Service Provider Performance and Scorecards Across Attributes • Staff Characteristics Ratings • Operational Excellence Ratings • Organizational and Finance Ratings • Performance Summary by Category • Service Provider Loyalty 4. Service Provider Service Quality Profiles 5. All Study Data How you can use this report: Study Sponsors • Make a more informed purchase of Phase IV services by understanding which service providers best fit your company’s needs • Broaden your Phase IV CRO evaluation list by accessing peer-based service quality ratings across 25 critical attributes • Pinpoint potential delivery concerns early in a CRO relationship/ evaluation in order to develop proactive strategies to address potential gaps Phase IV Service Providers • Uncover your own — and competitor — delivery strengths and weaknesses • Design messaging to tout your company’s strengths • Compete more effectively by understanding buyers’ selection criteria and outsourcing trends NEXT: Companies Included Report Structure:
  3. 3. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 3 act with confidence Service Quality Metrics • Commercial market knowledge • CRA quality • Project manager quality • Project team chemistry • Responsiveness • Staff turnover • Therapeutic expertise • Timely project communications • Data quality • Local market / Regulatory knowledge • Meeting database lock timelines • Meeting first patient / first visit timelines • Meeting overall project timelines • Network of sites / investigators • Offered innovative solutions • Patient recruitment strategy • Speed of site / investigator recruitment • Speed of site start-up • Technology for real-time access to data • Up-front contingency planning, risk management • Breadth of services • Financial strength / stability • Global footprint • Low cost • Minimizing change orders CROs Included in this Report • Accenture • Bioclinica • Biomedical Systems • Chiltern • Clinipace • Cognizant • Covance • DCRI - Duke • Eurofins • ICON • INC Research • inVentiv Health Clinical • Mapi • PAREXEL • PPD • PRA • Premier Research • Quintiles • Radiant • SGS Life Sciences • Tata • Theorem • UBC • Worldwide Clinical Trials 6% C-level 8% President/ VP 52% Director 31% Manager 3% Other Participant Job Title Participant Geography Participant Company Size 67% Large Companies (R&D $1B or more) 24% Mid-Size Companies (R&D $100M-$999M) 9% Small Companies (R&D less than $100M) 53% North America 12% Asia / Other 35% Europe Report Metrics Respondent Demographics (N=103) Participant Experience: Mean = 14.7 years
  4. 4. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 4 act with confidence Table of Contents For full table of contents and additional sample pages, download the full pre- view, free on our website: http://www.isrreports.com/product/cro-quality- benchmarking-phase-iv-service-providers-2014/
  5. 5. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 5 act with confidence act with confidence Introduction www.ISRreports.com ©2014 | CRO Quality Benchmarking — Phase IV Service Providers (2014) 6 Introduction Welcome to ISR’s 2014 CRO Quality Benchmarking - Phase IV Service Providers report� This report marks the sixth edition of this study and, though the study design is revisited and refreshed each year to account for evolution within the industry, the impetus for performing this research remains the same� Over time, Industry Standard Research has accumulated a wealth of knowledge around service quality and CRO performance� Understanding and utilizing this information allows stakeholders within the industry to make informed decisions when choosing a CRO for Phase IV services� ISR knows that selecting a CRO isn’t easy� There is a myriad of factors to evaluate for each CRO being considered� Does the provider have the necessary therapeutic expertise? Will the trial be completed on time and within budget? Does the provider have sufficient knowledge about local markets and regulatory environments? Without prior experience with a provider, purchasers of CRO services are often forced to rely on incomplete or biased assessments of CRO performance passed on through word of mouth from peers within the industry� In the CRO Quality Benchmarking - Phase IV report, ISR provides the data necessary to answer these questions – and many more – with confidence� 103 decision-makers have weighed in with their CRO selection criteria and outsourcing behaviors� They have provided feedback on 224 recent service encounters across 24 Phase IV CROs� Nine providers have received detailed profiles� Not only does this report enable more educated purchases of CRO services, it also allows Phase IV service providers to get a behind-the-scenes look at customers’ perceptions of their performance� Providers can determine areas of strength and understand where they may need to close the gap relative to competitors� As they say, knowledge is power� Having a grasp on customer beliefs, attitudes, and experiences will help CROs effectively promote their strengths and improve areas in which they are falling short� Sample Page
  6. 6. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 6 act with confidence act with confidence Service Provider Performance and Scorecards Across Attributes www.ISRreports.com ©2014 | CRO Quality Benchmarking Phase I Service Providers (2014) 27 Figure 2 – “Operational Excellence” Ratings Performance in Operational Excellence shows more variability among Phase I providers� The non-large, multi-service providers Quotient Clinical and SGS Life Sciences stand out for going beyond expectations as well as Phase I focused provider Clinical Research Services (CRS)� Respondents also rate PPD as more frequently exceeding expectations in Operational Excellence compared to other large, multi- service providers� Technology for real-time access to data Speed of site start-up Data Quality Local market / regulatory knowledge Meeting Overall Project Timelines Meeting Database Lock Timelines Meeting First Patient / First Visit Timelines Offers Innovative Solutions Patient / Volunteer Recruitment Up-front contingency planning, risk management Timely project communications Covance ICON INC Research inVentiv Health Clinical PAREXEL PPD PRA Quintiles Charles River Medpace Premier Research Quotient Clinical SGS Life Sciences US Oncology Celerion Clinical Research Services (CRS) WCCT Global Operational Excellence LARGE MULTI-SERVICE CROS NON-LARGE MULTI-SERVICE CROS PRIMARILY PHASE I FOCUSED CROS Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency © Industry Standard Research Sample Page Figure 1 – Staff Characteristics Ratings Company A Company B Company C Company D Company E Company F Company G Company H Company I Staff turnover CRA quality Project team chemistry Project manager quality Responsiveness Therapeutic expertise Timely project communications Commercial market knowledge Staff Characteristics Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency
  7. 7. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 7 act with confidence Sample PageSample Page For full table of contents and additional sample pages, download the full pre- view, free on our website: http://www.isrreports.com/product/cro-quality- benchmarking-phase-iv-service-providers-2014/
  8. 8. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 8 act with confidence Ordering Information Industry Standard Research (ISR) is the premier, full service market research provider to the pharma and pharma services industries.  With over a decade of experience in the industry, ISR delivers an unmatched level of domain expertise.    For more information about our off-the-shelf intelligence and custom research offerings, please visit our Web site at www.ISRreports.com, email info@ISRreports.com, or follow us on twitter @ISRreports. About Industry Standard Research Save on this, or any ISR report, by registering a free account Register now • Receive a $250 instant credit towards any ISR report • Earn 10% credit towards all future purchases • Receive advanced notifications on ISR’s latest reports and free resources For pricing and ordering information, visit our website: http://www.isrreports. com/product/cro-quality-benchmarking-phase-iv-service-providers-2014/
  9. 9. www.ISRreports.com ©2014 | Preview of: CRO Quality Benchmarking – Phase IV Service Providers (2014) 9 act with confidence www.ISRreports.com ©2013 | Preview of: Benchmarking the Pharma Industry’s HEOR Functions 9 act with confidence www.ISRreports.com ©2014 | Preview of: Benchmarking European Investigator Payments 10 act with confidence www.ISRreports.com ©2013 | Preview of: Benchmarking the Pharma Industry’s HEOR Functions 10 act with confidence The ISR Difference Custom-quality syndicated market research www.ISRreports.com ISR's Reports The Common Syndicated Reportvs. How confident are you? vs. DataCollection ISR's proprietary data collection tools and channels support fast, high quality data collection Struggle to recruit the right targets and enough of them vs. SampleSizes Robust sample sizes that instill confidence Often insufficient industry representation that leaves you defending results vs.vs. Research methods Mostly primary research; always appropriate for the topic One size fits all; usually publically available data vs.vs. Respondents Sophisticated screening ensures genuine decision-makers Undisclosed methodologies and respondent demographics vs.vs. Analysts Decades of experience means more insights that are immediately usable Junior analysts capable of reporting numbers

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