ISR Reports - 2011 CRO Quality Benchmarking Report

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ISR Reports - 2011 CRO Quality Benchmarking Report

  1. 1. 2011 CRO Quality Benchmarking Report Because evaluating CROs is complicated www.ISRreports.com Industry Standard Research info@ISRreports.com169 buyers and users of clinical development services provide their experiences with 33 different CROs. The report includes detailed performance profiles of… Cetero – Charles River – Covance – i3 Pharma Services – ICON – Kendle – MedPace – PAREXEL – PPD – PRA – Quintiles – UBC www.ISRreports.com ● Industry Standard Research ● info@ISRreports.com
  2. 2. www.ISRreports.com Industry Standard Research info@ISRreports.com Report Structure & DetailsThis report contains the following five Example Respondent Titles:major sections: Director of Clinical Operations Vice President of R&D Medical DirectorService Provider Use: Provides perspective on the Director of Clinical Oncologymarket’s relative use of each of the providers discussed in Outsourcing Directorthe report. Project ManagerService Provider Selection: Outlines – by phase – the Geographic Location ofcriteria by which sponsors select their CRO partners. Respondents 4% North AmericaScorecards & Selection Tools: Provides a summary 10%analysis of providers’ service quality across ISR’s 20 Europedifferent service quality outcomes. Also includes ISR’s 26% Asiarecommendations for certain CROs that sponsors should 60% Othershortlist, depending on specific service needs.Service Quality Drill-downs: Showcases each provider’s Respondent Company Size byattribute-by-attribute performance across the 20 service 2010 R&D Spendquality dimensions, each provider’s service variability andeach provider’s customer loyalty profile. 18% Less than $100M 23% $100M-$499MAppendix of Charts and Graphs: Provides the reader withcharts and graphs that detail the responses to every 17% $500M-$999Mquestion in our survey. The Appendix is divided into 43% $1B or moreDemographics, Phase I, Phase II/III, Phase IV, Trade-offScenarios, and Service Quality.
  3. 3. To learn more…Ordering InformationTo order The 2011 CRO Quality Benchmarking Study you mayeither visit us on the web at www.ISRreports.com and click onthe Industry Reports tab or call us at +1.919.301.0106.The price for a single user license is $6,900.Please call or email for enterprise-wide license arrangements. Sample Charts and Graphs www.ISRreports.com Industry Standard Research info@ISRreports.com
  4. 4. Scorecards for 20 Key Attributeswww.ISRreports.com Industry Standard Research info@ISRreports.com
  5. 5. Tools to help sponsors choosewww.ISRreports.com Industry Standard Research info@ISRreports.com
  6. 6. Service Provider Drill-downs Company X Average Customer Experience Ratings 1.00 0.75 0.50 0.37 0.42 0.28 0.18 0.16 0.25 0.13 0.00 (0.02) (0.02) (0.01) (0.25) (0.11) (0.18) (0.10) (0.13) (0.17) (0.10) (0.20) (0.26) (0.25) (0.50) (0.43) (0.37) (0.75) (1.00) Future Outsourcing Estimates… by Phase Next 12 Months Phase __ Outsourcing “In terms of volume, how would you predict your next 12 months of outsourcing Phase __ activities compared to the last 12 months? Do you believe it will..?” Increase significantly (>15%) 19% Somewhat increase (6-15%) 34% Stay about the same (+ or - 5%) 34% Somewhat decrease (6-15%) 2% Decrease significantly (>15%) 6% ©2011 ISR Reports Dont know 6% 0% 25% 50%www.ISRreports.com Industry Standard Research info@ISRreports.com
  7. 7. Intended CRO Use… by Phase Future use of Service Providers “Based on your recent experience(s), which of the following service providers are you planning to use more for Phase __ services going forward?” Brand visible in the report 35% Brand visible in the report 35% Brand visible in the report 29% Brand visible in the report 21% Brand visible in the report 12% Brand visible in the report 11% Brand visible in the report 11% Brand visible in the report 8% Brand visible in the report 7% Brand visible in the report 6% Brand visible in the report 6% Brand visible in the report 5% Brand visible in the report 5% Brand visible in the report 5% Brand visible in the report 5% Brand visible in the report 4% Brand visible in the report 4% Brand visible in the report 4% Brand visible in the report 3% Brand visible in the report 3% Brand visible in the report 2% Brand visible in the report 2% Brand visible in the report 2% Brand visible in the report 2% Brand visible in the report 2% Brand visible in the report 2% Brand visible in the report 2% ©2011 ISR Reports Brand visible in the report 1% Brand visible in the report 1% Brand visible in the report 1% Brand visible in the report 1% Brand visible in the report 1% Brand visible in the report 19% Brand visible in the report 10% 0% 5% 10% 15% 20% 25% 30% 35% 40%www.ISRreports.com Industry Standard Research info@ISRreports.com
  8. 8. Other Critical Metrics Service Variability Index (SVI™) Service Provider Leadership… by Phase Service Provider Proposal Activity… by Phase Service Provider Selection Drivers… by Phase Preferred Service Providers… by Phase And so much morewww.ISRreports.com Industry Standard Research info@ISRreports.com

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