The document summarizes a discussion between ISG and service providers on defining innovation. Key points discussed include:
1) Innovation is still difficult to realize in services due to lack of commitment, governance maturity, and bringing forth ideas on both the client and provider sides.
2) Participants debated different definitions of innovation but did not settle on one, discussing ideas like continuous improvement, business-changing ideas, and financial savings.
3) Barriers to innovation mentioned include lack of access to the business, no culture of innovation, and pressures on price crushing margin for innovation.
4) Suggestions to create change included focusing on honest understanding and trust between clients and providers to allow opportunities to be explored.