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Combined commercial sourcing market $10.7B 16%
Global Market
Demand for cloud-based solutions spurs
As-a-Service market to...
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3Q17 Global ISG Index Infographic

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The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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3Q17 Global ISG Index Infographic

  1. 1. Combined commercial sourcing market $10.7B 16% Global Market Demand for cloud-based solutions spurs As-a-Service market to record $4.7B 43% Traditional market at $6B 2%, as ITO growth offsets BPO weakness YTD growth driven by IaaS 58%and record 954ITO contracts As-a-Service Sourcing Reaches New Highs 3Q 2017 The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For the last 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. isg-one.com Regional Markets – 3Q17 vs. PY Americas EMEA Asia Pacific Combined Market $6.3B 45% As-a-Service $2.8B 43% Traditional $3.5B 47% Robust activity, including 5 mega-deals Combined Market $2.9B 23% Record As-a-Service ACV $1.2B 48% can't offset 43%drop in traditional ACV YTD, combined market 3% on IaaS strength, traditional deal activity Combined Market $1.5B 43% YTD ACV 25% IaaS, SaaS and ITO ACV each 30+% Powered by record As-a-Service awards, best traditional sourcing market since '14 Hot Industries: Financial Services, Manufacturing, Travel and Transport, CPG Hot Industries: Financial Services, Business Services, Energy, CPG Hot Industries: Financial Services, Business Services, Manufacturing Traditional sourcing expected to grow 2.5% Global Forecast: 2017–2018 20%+ As-a-Service growth expected through next year, driven by public cloud adoption and growth in EMEA, Asia Pacific

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